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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.6
119 Reviews
Call Service Center (512) 900-7062
Today: 7:00 AM - 6:00 PM Closed Now
View All Hours

119 Reviews of Covert Cadillac Bee Cave - Service Center

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August 23, 2024

Zach was so helpful, kind & provided topnotch customer service. He works in the service desk. My car service was completed in a timely matter. Thanks More

by Shamim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Aug 23, 2024 -

Covert Cadillac Bee Cave responded

Shamim, Thank you for your kind words! We’re delighted to hear that Zach provided you with exceptional service at the service desk and that your car service was completed promptly. At Covert Cadillac Bee Cave, we strive to deliver top-notch customer service, and it’s great to know Zach’s efforts made a positive impact. Thank you for choosing us, and we look forward to serving you again in the future!

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August 23, 2024

The Bee Cave Cadillac was absolutely the best service experience! Very friendly and so efficient. Michael and his staff made us feel like royalty! The store is lovely. The loaner was just like my c More

by SHERRY_INGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Aug 23, 2024 -

Covert Cadillac Bee Cave responded

Thank you, Sherry, for your glowing review! We’re thrilled to hear that your experience at Covert Cadillac Bee Cave was exceptional. Michael and his team are dedicated to providing top-notch service, and it’s wonderful to know they made you feel like royalty. We’re also glad the loaner vehicle made your day more comfortable in the heat. Your appreciation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Covert Cadillac Bee Cave!

More
August 23, 2024

Always the BEST. ..Thank you guys..And Matt is a Fantastic help and a real asset for you. More

by STRPTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LaBlanc
Report | Print
Aug 23, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us at Covert Cadillac Bee Cave. Matt is indeed a fantastic asset to our team, and we’re thrilled to know his help has made a difference for you. Your satisfaction is our top priority, and it’s always wonderful to hear when our efforts are appreciated. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for being such a valued customer!

More
August 23, 2024

The service from Wade was fantastic, as usual. There is a flaw in how the front end air valance/diffuser is designed. It should not come loose as easily as it does. More

by paulnutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Aug 24, 2024 -

Covert Cadillac Bee Cave responded

Paul, Thank you for your feedback and for your continued trust in our service! We're thrilled to hear that Wade provided fantastic service, as always. We appreciate your insight regarding the front end air valance/diffuser design and will certainly pass your feedback along to Cadillac for further review. If you have any more concerns or need additional assistance, please don't hesitate to reach out. We look forward to seeing you again at Covert Cadillac Bee Cave!

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August 21, 2024

Fantastic, professional. The work was done quickly and I was out the door. Great experience. More

by MARIEPAVLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LeBlanc
Report | Print
Aug 22, 2024 -

Covert Cadillac Bee Cave responded

Marie, Thank you for your positive review! We’re thrilled to hear that you had a fantastic and professional experience at Covert Cadillac Bee Cave. It’s wonderful to know that the work was completed quickly and to your satisfaction. Our team strives to provide efficient and high-quality service, and we’re glad we could meet your expectations. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Thanks again for choosing us, and we look forward to seeing you next time!

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August 18, 2024

Everyone is always so nice--great customer service. They offered to take me to the mall and pick me up. More

by AUSTINJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada and Mike
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Jennifer, Thank you for your kind words! We’re thrilled to hear that you experienced great customer service at Covert Cadillac Bee Cave and that our team went the extra mile by offering to take you to the mall and pick you up. Providing exceptional service and making our customers feel valued is our top priority. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

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August 17, 2024

The technician couldn’t duplicate or hear the issue it was in for and so they did nothing. I asked for a second opinion and none was given. Needless to say, soon after I drove off the problem rose up agai More

by JEFFREYSMITH703
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Aug 20, 2024 -

Covert Cadillac Bee Cave responded

Jerrrey, Thank you for your feedback. I’m sorry to hear about the difficulties you’ve experienced with your recent service visit. We strive to address all issues thoroughly and your situation sounds frustrating. Please reach out directly to Dan Depew, our Service Director, at 512-861-0603. He would like to get more details and work on resolving this matter to your satisfaction. Your feedback is important to us, and we want to ensure we make the necessary improvements.

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August 17, 2024

Sale of the vehicle was good. However, my experience with the service department was disappointing. Low communication, and did not thoroughly address the major issue. More

by DeepPocket869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

DeepPocket869, I’m sorry to hear about your disappointing experience with our service department. It’s important to us that all aspects of your visit meet your expectations, and I apologize for any lack of communication and for not fully addressing the issue you encountered. To resolve this matter effectively, it would help to know who you are so we can properly address your concerns. Please contact Dan Depew, our Service Director, directly at 512-861-0603. He will be able to discuss your experience in detail and work towards a satisfactory resolution. Thank you for bringing this to our attention.

More
August 17, 2024

Things were completed as promised. I just wish the waiting area had Coke or Pepsi available, not a coffee drinker. More

by radatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your feedback! We’re glad to hear that everything was completed as promised at Covert Cadillac Bee Cave. We appreciate your suggestion about having Coke or Pepsi available in the waiting area. Providing a comfortable experience for our customers is important to us, and we’ll take your input into consideration as we work to enhance our amenities. If you have any other suggestions or need further assistance, please let us know. Thanks for choosing Covert Cadillac Bee Cave!

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August 16, 2024

Nice facility with nice folks. I enjoy working with the staff. Zach does a great job. More

by JRM.VETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great help from Zach.
Report | Print
Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you for the kind words! We’re glad to hear that you enjoyed working with the staff at Covert Cadillac Bee Cave and that you’re pleased with our facility. We’ll be sure to pass along your praise to Zach—he’ll be thrilled to hear it! If there’s anything more we can do for you, please don’t hesitate to reach out.

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