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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
325 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 161 service reviews

May 16, 2026

Covert Cadillac in Bee Caves is always efficient and professional. My vehicle is always commented on time as promised and I have never had to come back to correct work. More

by jwcarterthree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026

The communication is terrible . I have never heard of a service center that doesn’t know when they will work on your car . Also , for me to buy a car and then say they can only give More

by CGDICKEY81
Recommend Dealer
No
Employees Worked With
Sam
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May 09, 2026

My experience at Covert Cadillac Bee Cave was superlative. Jenn and Matt welcomed us and expedited our service needs. The matter was resolved quickly and the waiting area was comfortable and the More

by belislemark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Estrada, Matt Leblanc
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May 02, 2026

I had a wonderful car-buying experience with Covert Cadillac Bee Cave! Even though I live in another city, the entire process was incredibly smooth and stress-free from start to finish. A big thank More

by dssilva2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager Ali
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May 07, 2026 -

Covert Cadillac Bee Cave responded

What a kind review to read, and we genuinely appreciate you sharing your experience with us! Knowing that the process felt smooth and stress-free from beginning to end, even with the distance between us, is the highest compliment we could receive. Our team works hard to make buying a vehicle as effortless as possible no matter where our customers are coming from, so your words truly mean a great deal. Thank you for choosing Covert Cadillac Bee Cave, and we hope you are absolutely loving your new ride. Safe travels back home, and please know we are always just a phone call away whenever you need us!

April 25, 2026

This is the first time that I have been happy with my service. Matt Is the Best! More

by vadair
Recommend Dealer
Yes
Employees Worked With
I did not
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May 07, 2026 -

Covert Cadillac Bee Cave responded

Thank you so much for sharing this with us, and welcome to a better service experience! Hearing that this was the first time you have walked away truly happy with your service means a great deal, and we are so glad Matt was the one to make that difference for you. He genuinely cares about taking great care of every customer, and your kind recognition will absolutely make his day. Everyone at Covert Cadillac Bee Cave is committed to delivering the kind of service that earns your trust visit after visit, and we are grateful for the opportunity to do just that. Thank you again, and we look forward to seeing you the next time you need us!

April 08, 2026

Wade is always a pleasure to work with and I feel taken care of when I am at the Covert Bee Caves Service facility. More

by LISA@LMABLAW.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade in Servic
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Apr 17, 2026 -

Covert Cadillac Bee Cave responded

Thank you so much for the kind words and continued trust in our service team! Wade truly cares about every guest who comes through our doors, and knowing you consistently feel taken care of at Covert Cadillac Bee Cave is the best feedback we could hear. Building lasting relationships with our service customers is something we take great pride in, and Wade is a shining example of that commitment. We'll be sure to share your review with him. Thanks again for being a valued part of the Covert family, and we'll see you next time!

April 07, 2026

Continuous issues with electronics for a year with blue tooth not working, screen partially blacked out, screen not allowing control of music. Onstar not working and Covert telling me it was a Onstar pr More

by jgrantcpa
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jen, Matt
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April 03, 2026

Personal service and conversation from the guys in the ofc was really nice. Wait time was minimal and I was informed about the status of my car More

by jo_smith10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LeBlanc
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Apr 17, 2026 -

Covert Cadillac Bee Cave responded

Thank you for the lovely review! It's great to hear that the team in the office made you feel welcome with friendly conversation and personal attention during your visit to Covert Cadillac Bee Cave. Keeping wait times short and our customers well informed throughout the service process is something we work hard at every day, so it's wonderful to know that effort came through for you. We'll be sure to share your feedback with the team. Thanks for trusting us with your vehicle, and we look forward to seeing you again next time!

March 30, 2026

It was a very satisfying experience, thanks to Service Advisor Mr. Kirk Long. In my three decades of having vehicles serviced, he was absolutely the best communicator I’ve ever experienced. More

by davidbowlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Long
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Apr 17, 2026 -

Covert Cadillac Bee Cave responded

What a remarkable compliment, thank you so much for sharing! Three decades of service experience is no small measure, so hearing that Kirk Long stood out as the best communicator you've ever worked with is truly high praise. Clear, consistent, and thoughtful communication is at the heart of great service, and Kirk embodies that every single day at Covert Cadillac Bee Cave. We'll make sure he hears your kind words because this kind of recognition is incredibly meaningful. Thank you for trusting us with your vehicle, and we look forward to taking care of you again in the future!

March 24, 2026

The whole service team is so lovely. I feel like Wade and I are partners. So thankful for Covert Bee Caves! More

by michyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew and Wade
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Mar 26, 2026 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words. We are thrilled to hear that our service team has made such a positive impression and that Wade has built a relationship with you that feels like a true partnership. That level of trust means so much to us. At Covert Cadillac Bee Cave, we are committed to providing thoughtful, attentive service and making every visit feel welcoming and supportive. We truly appreciate your continued confidence in Covert Cadillac Bee Cave and look forward to taking great care of you in the future.

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