Covert Cadillac Bee Cave - Service Center

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Covert Cadillac Bee Cave and that our dealership stands out as best in class. Providing top-tier knowledge, customer service, and atmosphere is what we strive for, and we’re glad to know we delivered on that for you. We truly appreciate your kind words about Wade—he is a valued part of our team, and we’ll be sure to share your praise with him. It’s always a pleasure working with you, and we look forward to assisting you again in the future. Thanks again for choosing Covert!

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. While we’re truly sorry to hear about the challenges you faced with your vehicle, we’re grateful that Covert Cadillac Bee Cave could provide you with the support and service you deserved during this process. Our team is committed to delivering top-notch customer care, and it means a lot to know that we made a positive impact for you. We appreciate your patience and trust in us, and while we wish the overall situation had turned out differently, we’re glad we could be there to assist you. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We’re delighted to hear that Wade Higginbotham provided you with excellent service and support for your Escalade. At Covert Cadillac Bee Cave, we take pride in delivering top-tier customer care, and Wade’s responsiveness and dedication are great examples of that commitment. We truly appreciate your kind words and your trust in us. If there’s anything else we can do for you in the future, don’t hesitate to reach out. Enjoy your Escalade!

Covert Cadillac Bee Cave responded

We appreciate your feedback and sincerely apologize for the frustration you experienced. Transparency and quality service are extremely important to us, and we regret that your concerns about the windshield weren’t addressed more thoroughly at the time of your vehicle’s return. We understand how concerning it is to discover unexpected damage, and we’d like the opportunity to review the situation further. Please reach out to us directly so we can discuss this in more detail and see how we can assist. Your satisfaction is important to us, and we want to do our best to make things right.

Covert Cadillac Bee Cave responded

Thank you for your amazing review! We’re thrilled to hear that your positive experience with our service department at Covert Cadillac Bee Cave last year made such a lasting impression. It’s an honor that you returned to purchase your vehicle with us this year. Our team is dedicated to delivering top-notch service and ensuring every customer feels valued and appreciated. If there’s anything more we can do for you, whether for your new car or in the future, don’t hesitate to let us know. Congratulations on your new vehicle, and welcome to the Covert Cadillac Bee Cave family!

Covert Cadillac Bee Cave responded

Thank you for your kind words! We’re so glad to hear you had an amazing experience at Covert Cadillac Bee Cave. Jenn truly embodies the dedication and professionalism we strive for, and we’re thrilled she provided such excellent service. We’re also happy our team could quickly assist with the nail issue and get you back on the road. Your satisfaction is our top priority, and we’re here whenever you need us. Thank you for choosing Covert Cadillac Bee Cave, and we look forward to serving you again!

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention. We understand how valuable your time is, and we apologize for the delay in completing your process. While we strive to provide accurate time estimates, we clearly fell short in this instance, and we regret any inconvenience this caused. We’re always looking for ways to improve, and your feedback helps us do just that. If there’s anything we can do to address your concerns further or make up for the inconvenience, please don’t hesitate to reach out. We appreciate your patience and understanding.

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your feedback. We’re thrilled to hear that Adler provided you with exceptional service and went above and beyond to ensure a smooth experience—he truly exemplifies dedication and care. We’re very sorry to learn that your experience with the finance department didn’t meet your expectations. We strive to provide the same level of respect and responsiveness across all departments, and it’s clear we fell short in this instance. Your feedback is invaluable, and we will address this with our team to ensure a better experience moving forward. If there’s anything unresolved or further assistance we can provide, please don’t hesitate to reach out. We’re committed to making things right and ensuring you leave with a positive overall impression.

Covert Cadillac Bee Cave responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that your experience at Covert Cadillac Bee Cave was fast, complete, and professional. Our team works hard to provide exceptional service, and it’s rewarding to know we exceeded your expectations. Your feedback inspires us to continue delivering the best dealership experience possible. If there’s anything more we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future!

Covert Cadillac Bee Cave responded

Thank you so much for your wonderful feedback! We’re delighted to hear that the team at Covert Cadillac Bee Cave made your car-buying experience enjoyable and stress-free. Our goal is to provide a welcoming and professional atmosphere, and it’s great to know that our hospitable and personable approach made a difference for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your kind words and look forward to serving you again in the future!