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119 Reviews of Covert Cadillac Bee Cave - Service Center
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December 13, 2024
I recently purchased my first EV, a Cadillac Lyriq, from Covert Cadillac Bee Caves in Austin, TX, and I couldn’t be happier with the experience! I had an exceptional team assisting me: Tom Gordon (Certified Covert Cadillac Bee Caves in Austin, TX, and I couldn’t be happier with the experience! I had an exceptional team assisting me: Tom Gordon (Certified Sales Specialist), Edgar Rojo (Sales Manager), Sandra Borrego (Finance Director) and Tom Eggers (Marketing Director). They went above and beyond to make the process seamless and got me the exact car I wanted the same day. This was also my first time purchasing a car under my business name, which was a milestone I was especially proud of. Their expertise and personalized service made the experience so much easier and enjoyable. Coming from a 2003 Toyota Echo, this was a huge upgrade, and they ensured I felt confident and supported every step of the way. The follow-up after the sale, including assistance with my charging station installation, was exceptional and far exceeded my experiences with other dealerships. If you’re considering your first EV purchase or buying under your business name, I highly recommend Covert Cadillac Bee Caves. This team will work with you to help you achieve your goals. Thank you, Tom, Edgar, Sandra, and Tom Eggers (aka "the other awesome Tom") for making this such a memorable and smooth experience! More
by CEOBYDAY
Verified CustomerEmployees Worked With
Tom Gordon, Edgar Rojo, Sandra Borrego, Tom Eggers
November 12, 2024
Left waiting for 5 minutes in the lobby before anyone looked up at me -- no one at drop off desk. No unprompted proactive communication. Issue was not resolved, and service advisor either is ignorant, looked up at me -- no one at drop off desk. No unprompted proactive communication. Issue was not resolved, and service advisor either is ignorant, or fiat out lied to me that OnStar is *REQUIRED* for basic navigation, time keeping, and compass function. (Not to be confused with Map+... the BASIC Map is not properly functioning.) More
by dwhicker
Employees Worked With
Matt LeBlanc
October 15, 2024
I always appreciate the availability for you guys to squeeze me in on a last minute appointment, the great communication you have throughout the whole process and ESPECIALLY returning it so clean.....th squeeze me in on a last minute appointment, the great communication you have throughout the whole process and ESPECIALLY returning it so clean.....thank you guys for 30 years of great service. More
by CORD1
Employees Worked With
Matt Leblanc
October 11, 2024
Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this dealer even in operation. After wasting almost 6 months of my life and weeks of contacting corporate they decided to honor the repurchase very clever they dragged their feet on my situation which led to the possibility of even reordering the Escalade I had waited 2-3 months to receive impossible to reorder since they can only take in 2025 and no longer 2024 orders had they approved my request since the first repair I would’ve been able to get it no problem. Covert Cadillac falls short being certified in anything rather cheat me from my hard earned money which by the way they are making me fight hard for. If Cadillac is even considerate district manager should reach out or even the owner More
by Santos
