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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.7
113 Reviews
Call Service Center (512) 900-7062

113 Reviews of Covert Cadillac Bee Cave - Service Center

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August 28, 2024

I like Covert Bee Cave because it is close to home, people are friendly, and the service is excellent. More

by DFUGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
Report | Print
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you appreciate the convenience of Covert Cadillac Bee Cave being close to home and that you find our team friendly and our service excellent. Your satisfaction is our top priority, and it’s fantastic to know that we’re meeting your expectations. If you need anything else or have any questions in the future, please don’t hesitate to reach out. Thanks again for your support and for choosing Covert Cadillac Bee Cave!

August 28, 2024

The service was great! Fast, friendly, and well done. I will definitely continue to bring my car to this dealership. Thank you! More

by Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heaps
Report | Print
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Mason, Thank you so much for your kind words! We’re thrilled to hear that your service experience at Covert Cadillac Bee Cave was fast, friendly, and well-executed. We truly appreciate your trust in us and are delighted to know that you’ll be returning for your future service needs. If you have any questions or need further assistance, don’t hesitate to reach out. Thank you again for choosing Covert Cadillac Bee Cave!

August 28, 2024

Nice service people. Unable to push the software through to fix the radio on/off issue. More

by caroljaneroddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael,Matt
Report | Print
Aug 29, 2024 -

Covert Cadillac Bee Cave responded

Carol, Thank you for your feedback. We’re glad to hear that you found our service team at Covert Cadillac Bee Cave to be friendly and accommodating. I apologize that we weren’t able to resolve the radio issue during your visit. We understand how important it is to have your vehicle in top working condition, and we’d like to make sure we address this concern. Please reach out to us directly so we can arrange a follow-up appointment to resolve the software issue and ensure everything is working perfectly. Thank you for your patience and for choosing Covert Cadillac Bee Cave. We look forward to assisting you further.

August 25, 2024

Covert is my go to Cadillac service and repair shop. I am confident that they will be thorough and timely with vehicle. More

by SHIRLEEBRADSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Michael
Report | Print
Aug 26, 2024 -

Covert Cadillac Bee Cave responded

Shirlee, Thank you for your continued trust in Covert Cadillac Bee Cave! We’re glad to hear that we’ve become your go-to service and repair shop and that you have confidence in our thorough and timely care for your vehicle. Our team is dedicated to maintaining high standards, and your satisfaction is our top priority. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

August 23, 2024

The Bee Cave Cadillac was absolutely the best service experience! Very friendly and so efficient. Michael and his staff made us feel like royalty! The store is lovely. The loaner was just like my c More

by SHERRY_INGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Aug 23, 2024 -

Covert Cadillac Bee Cave responded

Thank you, Sherry, for your glowing review! We’re thrilled to hear that your experience at Covert Cadillac Bee Cave was exceptional. Michael and his team are dedicated to providing top-notch service, and it’s wonderful to know they made you feel like royalty. We’re also glad the loaner vehicle made your day more comfortable in the heat. Your appreciation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Covert Cadillac Bee Cave!

August 23, 2024

Zach was so helpful, kind & provided topnotch customer service. He works in the service desk. My car service was completed in a timely matter. Thanks More

by Shamim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Aug 23, 2024 -

Covert Cadillac Bee Cave responded

Shamim, Thank you for your kind words! We’re delighted to hear that Zach provided you with exceptional service at the service desk and that your car service was completed promptly. At Covert Cadillac Bee Cave, we strive to deliver top-notch customer service, and it’s great to know Zach’s efforts made a positive impact. Thank you for choosing us, and we look forward to serving you again in the future!

August 23, 2024

Always the BEST. ..Thank you guys..And Matt is a Fantastic help and a real asset for you. More

by STRPTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LaBlanc
Report | Print
Aug 23, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us at Covert Cadillac Bee Cave. Matt is indeed a fantastic asset to our team, and we’re thrilled to know his help has made a difference for you. Your satisfaction is our top priority, and it’s always wonderful to hear when our efforts are appreciated. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for being such a valued customer!

August 23, 2024

The service from Wade was fantastic, as usual. There is a flaw in how the front end air valance/diffuser is designed. It should not come loose as easily as it does. More

by paulnutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Aug 24, 2024 -

Covert Cadillac Bee Cave responded

Paul, Thank you for your feedback and for your continued trust in our service! We're thrilled to hear that Wade provided fantastic service, as always. We appreciate your insight regarding the front end air valance/diffuser design and will certainly pass your feedback along to Cadillac for further review. If you have any more concerns or need additional assistance, please don't hesitate to reach out. We look forward to seeing you again at Covert Cadillac Bee Cave!

August 21, 2024

Fantastic, professional. The work was done quickly and I was out the door. Great experience. More

by MARIEPAVLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LeBlanc
Report | Print
Aug 22, 2024 -

Covert Cadillac Bee Cave responded

Marie, Thank you for your positive review! We’re thrilled to hear that you had a fantastic and professional experience at Covert Cadillac Bee Cave. It’s wonderful to know that the work was completed quickly and to your satisfaction. Our team strives to provide efficient and high-quality service, and we’re glad we could meet your expectations. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Thanks again for choosing us, and we look forward to seeing you next time!

August 18, 2024

Everyone is always so nice--great customer service. They offered to take me to the mall and pick me up. More

by AUSTINJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada and Mike
Report | Print
Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Jennifer, Thank you for your kind words! We’re thrilled to hear that you experienced great customer service at Covert Cadillac Bee Cave and that our team went the extra mile by offering to take you to the mall and pick you up. Providing exceptional service and making our customers feel valued is our top priority. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

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