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Covert Chrysler Dodge Jeep RAM Bee Cave
Austin, TX
224 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 224 reviews
March 11, 2024
I went to this dealership expecting and willing to pay full advertised price. After noticing there was no tool kit and no carrying case for the two front tops that cost $25 - 30 dollars the salesman said full advertised price. After noticing there was no tool kit and no carrying case for the two front tops that cost $25 - 30 dollars the salesman said no problem we can get those for you. After the test drive we noticed that the tires were very bumpy and noisy. We parked the vehicle and looked at the tires finding they were dry rotted and no good. Mind you they apparently conducted a 125 point inspection to certify the vehicle. (How the tires passed this inspection is beyond me). The dealership decided to just switch wheels and tires from another vehicle so we could do another test drive. After the second test drive the vehicle drove much better and we were ready to buy at the advertised price and this is when it all went south. We went into the office and the salesman came back with an offer with a Covert protection plan for $1,795 and the cost of the bag and removing the good tires and mounting them on the original wheels which were a higher value than the wheel they switched from another vehicle for the good safe tires at $995 when we said we didn't want or agree to either charge the salesman left and came back with the Covert plan lowered to $1,495 and again we said we didn't want the plan. Then I signed a piece of paper stating what we wanted and didn't want and the salesman came back with the manager this time with the price being $1,295 and said he had to cover the cost of placing good safety tires on the original wheels because the tires on the vehicle were dry rotted and totally unsafe. Now if you like a plan being driven down your throat then this is the place for you. The price listed is NOT again NOT the price you will pay. If there is an item listed in their ad and it's not with the vehicle, expect to pay a large sum for it. If an item is bad and unsafe on the vehicle expect to pay a large sum for it. Bottom line they will push for as many $$ as your willing to give up. Lastly, they will get very defensive when you call them on anything. I do NOT recommend this location of Covert to anyone and it's very unfortunate because the Covert family is a very good family. FYI, I have never had this happen to me as long as I've been purchasing vehicles and that's 40 plus years. More
by erb639
Employees Worked With
Javier was a good salesman but he had to listen and follow his manager
