Covert Chrysler Dodge Jeep RAM Bee Cave

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Andrew, thank you so much for the wonderful review! We’re thrilled to hear that Don Murphy made the process easy, walked you through every step, and helped you get the truck you wanted. We truly appreciate you choosing Covert CDJR Bee Cave and hope you enjoy every mile in your new truck!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Carol, thank you so much for the wonderful review! We’re thrilled to hear that Obi made your entire experience easy, fair, and enjoyable from start to finish. Your recommendation means so much to everyone at Covert CDJR Bee Cave, and we truly appreciate you choosing us!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We appreciate you taking the time to share your feedback regarding your recent oil change service visit. We understand your frustration about the tire pressure check. We want to note that a multi-point vehicle inspection, which includes a tire pressure check, is part of our standard service protocol. Additionally, we have a Quality Control process in place where completed work is inspected before vehicles are released. While we acknowledge that oversights can occasionally occur in any operation, our quality control procedures are designed to minimize such instances. It's possible something was missed or an underfill occurred, though this would be inconsistent with our established processes and quality standards. We will review the details of your service visit to ensure our team is consistently executing our inspection and service protocols.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We appreciate you taking the time to share your feedback, and while we're sorry to hear about your concerns, we do value the opportunity to address them. We take your comments regarding your financing experience and recent service visit seriously. We will look into the details of both situations to better understand what occurred and ensure we're meeting the standards our customers deserve. Regarding your recent recall service visit, we regret that the part was unavailable when you dropped off your vehicle. We understand this was frustrating and inconvenient for you, and we will review our process for confirming part availability before scheduling recall work. We recognize there is always room for improvement, and your feedback helps us identify those opportunities. We welcome the chance to discuss these matters further if you'd like to reach out directly.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We want to clarify that all purchase agreements and warranty documentation are provided to customers at the time of sale. If a warranty was included in your purchase, it would be reflected in your paperwork. We encourage you to review your original purchase agreement, as it contains the complete details of what was included in your transaction. Regarding the keys, pre-owned vehicles are delivered with the keys that were included in the trade-in from the previous owner. While we make every effort to request additional keys from the prior owner when only one is available, we do not purchase additional keys separately. We stand by our 117-plus years of business built on integrity and honest dealings with our customers.

ADLSK23 responded

You guys lied and wanted me to call my police’s and lie about getting a key. I was told not to tell them I only received one key. That came straight from your salesman I have the text. Your agreement you are talking I specifically asked and he said yes. Don’t make me look like I am at fault. You guys are liars and I have already called the policy holder you guys use and told them how you guys convince customers to lie. I know exactly what you guys did and I fell for it. I wasn’t even giving my key until I was in the drivers seat. I was never told it had one key. It’s when I got home I discovered the lies you want people to believe. I took the bait on this I will admit but it won’t stop me from letting people know how you want customers to lie. I tried all day long to get a hold of someone in the finance department to get my agreement it wasn’t till I went to the website and acted like I was interested in a car and someone returned my call. I left a great review how my process went I said good things and I will stand by that. But the day after I bought it I asked my salesman about the key he states well you bought the package so you are covered on a key. If I would have know it had one key before I signed papers I wouldn’t have bought it. I been to another dealership prior ran into the same problem but he told me it had one key from the start. I wanted something bigger so it didn’t matter and came to you guys. So see claim how you stand by you 118 yrs but why wasn’t it brought up there only being one key?

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you, Tracy, for taking the time to share your feedback. We appreciate your honesty and are glad to hear our finance team and management provided you with a positive experience. We also apologize for the issues you encountered during the sales process and for the paperwork error regarding the vehicle's mileage. Your feedback is valuable and helps us improve. Thank you for choosing Covert CDJR Bee Cave, and we hope to have the opportunity to provide you with a smoother experience in the future.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Hi Marilyn, Thank you so much for your wonderful review! We truly appreciate your continued support and are delighted to hear that you always have a great experience with us. Providing friendly service and exceptional care is what we strive for every day, so it's rewarding to know our team continues to earn your trust. Thank you for choosing Covert CDJR Bee Cave. We look forward to welcoming you back and providing the same great service for many years to come!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We are truly sorry to hear about your recent service experience. We understand your frustration, particularly given your long history with us and the multiple visits required to address the front-end noise concern. We want to acknowledge the specific issues you've raised including the communication breakdown, the limited diagnostic testing on the front-end rattle, the flatbed damage incident, and the service package record discrepancy. We recognize that your expectations, especially as a loyal customer of many years, were not met during this visit. We will look into each of these matters to better understand what occurred and where our process fell short. Your feedback is valuable, and we take seriously the trust that customers like you have placed in us over the years.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much Jonathan for your fantastic review! We're thrilled to hear you had such a quick and enjoyable buying experience. Our team at Covert CDJR Bee Cave works hard to make the car buying process as smooth and efficient as possible, and we're glad we could deliver that for you. We truly appreciate your trust and are honored to know you'll be coming back. We look forward to working with you again and helping you with all of your future automotive needs. Enjoy your new vehicle!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words and for choosing Covert CDJR Bee Cave! We truly appreciate your continued trust in our team. We're delighted to hear you received excellent service and that your advisor kept you informed with timely updates while providing a professional experience. Your satisfaction means a great deal to us, and we look forward to taking care of you and your vehicle again in the future.