Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear you had a great experience at Covert CDJR Bee Cave and truly appreciate your recommendation. It means a lot to us to know we earned your 10 out of 10, and we’d be honored to help your friends and family when they're ready too. – The Covert CDJR Bee Cave Team

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the great review! We're glad to hear that John Robles took such good care of you during your visit to Covert CDJR Bee Cave. His professionalism, friendly attitude, and attention to your concerns are exactly what we strive for with every customer experience. We appreciate your kind words and look forward to helping you again in the future! – The Covert CDJR Bee Cave Team

Covert Chrysler Dodge Jeep RAM Bee Cave responded

While we always strive to provide exceptional service and treat every customer with respect, we also expect the same in return. In situations where a customer is dishonest, treats our staff disrespectfully, and makes unreasonable or false demands, it becomes clear that continuing the relationship is not in anyone’s best interest. In this case, we made the decision to part ways and suggest the customer take their business elsewhere. We remain committed to serving our community with integrity and professionalism.

cabo-rob responded

The service department at this dealership has absolutely no accountability & is also dishonest & lying about me as a customer. I was never dishonest, never disrespectful, nor did I make any unreasonable or false demands. They are the ones who did all of this to me, hence why I filed this complaint to begin with. The service manager Eric Tippett gave me an attitude when I met him because the 1st thing he told me was, and I quote, 'You sure did hammer us on the email survey we sent you.' I responded that I was only being honest from the customer service that I had received for a simple I/R lens replacement that they did & in the process of taking the dash apart on my new truck, they scratched 3 different dash panels that I have photos of to prove! He said that the scratches were there when I brought it to them which is an outright & blatant lie because the truck was only 2 months old when I brought it to them!!! Not only that, the I/R lens that THEY REPLACED & I paid for is scratched & has multiple dust particles/spots on the inside of the lens yet the service manager said that was the way they got it from the factory. When I offered to show him, he REFUSED to even look at it stating, and I quote, 'I'm not going to look at it because no matter what I do, I won't be able to please you.' This is the DISHONEST, DISRESPECTFUL, & UNREASONABLE customer treatment that I received from the service department after they had my truck for 3 weeks for this repair!!! I called several times to get resolution & talk to the service manager's boss, but they NEVER returned any of my calls & continue to accuse their customers of dishonesty, disrespect & false statements that they are GUILTY OF!!! FAIR WARNING TO THE GENERAL PUBLIC; DO NOT GIVE COVERT BEE CAVE ANY OF YOUR BUSINESS UNLESS YOU WANT TO BE LIED TO & TAKEN ADVANTAGE OF!!! Just look at the several other complaints on the Better Business Bureau that they have received in just 1 year!!!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your honest feedback. We understand how frustrating an extended repair can be, and we truly appreciate your patience throughout the process. We’re glad to hear our service team at Covert CDJR Bee Cave was responsive and took good care of you during that time. If there’s ever anything more we can do to support you, we’re here to help!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the kind review! We’re so glad to hear that Beth and the team at Covert CDJR Bee Cave took the time to listen and treated you with the compassion and courtesy you deserve. Even when a problem isn’t immediately replicable, your concerns are always taken seriously—and it means a lot to know you felt that during your visit. We’re grateful for your trust and look forward to welcoming you back anytime—whether it’s for service or when you’re ready for your next vehicle. Best regards, Covert CDJR Bee Cave Team

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for the amazing review! We’re thrilled to welcome you to the Covert CDJR Bee Cave family, and it’s fantastic to hear that your experience—from purchasing your new Ram 1500 to your first service visit—has been so positive. Our team truly takes pride in treating every guest like family, and it means the world to us that you felt that care and kindness the moment you walked through the door. We’re excited to have you with us and look forward to many more visits to come! Best regards, Covert CDJR Bee Cave Team

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for the incredible feedback! We're honored to hear that the team at Covert CDJR Bee Cave continues to earn your trust—from sales all the way through service. It means a lot to know that our commitment to customer care has brought you back time and time again, even across multiple purchases. We truly appreciate your loyalty and kind words. It’s guests like you that make what we do so rewarding. We look forward to continuing to provide the best experience possible, no matter what you drive! Best regards, Covert CDJR Bee Cave Team

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for the thoughtful review, Susan! We’re thrilled to hear that Beth Kavanaugh and the entire team at Covert CDJR Bee Cave delivered exceptional service once again. Beth truly goes above and beyond, and we’re lucky to have her leading the way when it comes to both technical expertise and outstanding customer care. We appreciate your continued trust and support—thank you for being part of the Covert family! 🚗🙌💫

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We’re thrilled to hear that your service experience at Covert CDJR Bee Cave was smooth and professional—and even better that everything was fixed right the first time! That’s exactly the kind of experience we aim to deliver every visit. We appreciate your trust and look forward to serving you again down the road! 🔧🚗🙌

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the kind words, Sammy! We’re so glad to hear that Beth continues to provide such a responsive and positive experience. She’s a key part of what makes Covert CDJR Bee Cave special, and we’re lucky to have her taking such great care of our customers. We appreciate your trust and look forward to helping you again soon! 🚗🔧🙌