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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center
Austin, TX
81 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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81 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center
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April 24, 2025
The service department replaced a scratched I/P lens with another I/P lens that had a scratch in it, but when I brought the truck back & tried to show the service manager, he refused to even look at it & sta another I/P lens that had a scratch in it, but when I brought the truck back & tried to show the service manager, he refused to even look at it & stated that that's the way it came from the factory. The service department also damaged 3 other dash panels with scratches in the process of taking the dash apart to replace the scratched I/P lens & when I brought my truck back to show them, the service manager refused to accept responsibility for them stating that that was the way it was when I brought my truck in. This is a brand new truck that I had for 2 months before having to bring it in for repair, & the service department not only didn't repair the I/P lens correctly, but also damaged 3 other dash panels with noticeable scratches. The service manager is very unprofessional & uncooperative, and after calling the dealership to talk to his manager, I still have not received a call back several days later. Do not use this service department unless you want to be taken advantage of & have repairs not done correctly! More
by cabo-rob
Verified CustomerEmployees Worked With
Eric Tippett
April 10, 2025
Beth listen to my needs and although we could not replicate the problem, they treated me with compassion and courtesy. They took my needs seriously and I will feel very comfortable coming back with m replicate the problem, they treated me with compassion and courtesy. They took my needs seriously and I will feel very comfortable coming back with my problems or when I need to purchase a new vehicle. More
by lampopper
Employees Worked With
Beth
April 08, 2025
I'm new at this Dealership, however from day one in visiting Covert Chrysler Dodge Jeep RAM Bee Cave, I came home with a New 1500 RAM Truck, came back for a service and let me tell you you have not vis visiting Covert Chrysler Dodge Jeep RAM Bee Cave, I came home with a New 1500 RAM Truck, came back for a service and let me tell you you have not visted a Dealership like this one. The kindness and caring when you walk in is taken personal, I was treated like a family member and that's fact, Sorry I don't everybody yet, Love that Dealership!! More
by rodolfo.marroquin@att.net
April 04, 2025
Great service from the sales team all the way through service, Best staff around. I have bought several cars specifically because the service is so much better at this dealer than any other I have foun service, Best staff around. I have bought several cars specifically because the service is so much better at this dealer than any other I have found, regardless of brand, More
by lgil
Employees Worked With
March 23, 2025
Beth Kavanaugh, my Service Advisor, and everyone I had an interaction with, were and are always exceptional! Their Service Excellence in diagnosing and rectifying all issues, combined with their Customer interaction with, were and are always exceptional! Their Service Excellence in diagnosing and rectifying all issues, combined with their Customer Service makes them (and especially Beth Kavanaugh, top-notch. Thank you very much. Susan Finkelstein More
by susie1782
Employees Worked With
Beth Kavanaugh
