Back

Covert Ford of Austin

Austin, TX

4.0
543 Reviews

11514 Research Boulevard

Austin, TX

78759

Directions

By Type

543 Reviews of Covert Ford of Austin

August 10, 2023

Made the appointment for a recall warranty part replacement and I feel the dealer should order the parts when the appointment is confirmed and not wait to check in the vehicle before ordering the p More

by DLAYNE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cajas, Bradley Stoeckert
August 09, 2023

Did a good job on F150 replacing stolen parts. This is the second time we have used Covert Ford and are pleased with the service More

by WNAEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Guebara
August 09, 2023

Amazing customer service from the team! It was a great experience!! Thank you covert for being so fast and helpful More

by REDROSEJADE27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Acker, Emily Ayres, Randy Davis, Frank Ayala, Christian Carrasco
August 09, 2023

I made my appointment for 7:00 am. Was there at 6:30 to be prompt. Brittany was my service representative she listened to my request and was on top of my 60,000 mile checkup and oil ch More

by 26808MICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
August 09, 2023

Polite, honest, no surprises, Clear about the process and how things would work through the process More

by suzannetaylor07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Respoto
August 09, 2023

Great experience from Caiden, Carlos the Sales manager, Carlos in Finance and Sam who is the new vehicle delivery manager. My only feedback is the dealership floor is a bit dated and they have staff ev More

by rossco1982
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CAIDEN NICHOLAS KUYKENDALL
August 09, 2023

Covert Ford and Lincoln were fantastic for me, to locate and acquire my navigator, make a trade in and get a good deal in both ends! More

by Mcossette517
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brooke
August 08, 2023

Erik Gonzales the first person I talked to was simply awesome. Something about him made me feel like he was a good guy, professional and really wanted to be great at his job. More

by Eringa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Gonzales
August 08, 2023

Covert Ford's Service Department went above and beyond to repair my car when the door latch broke. They even drove down to Dripping Springs, where I am to tow my car back to the dealership. And drove it back More

by Gabrielle Faust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Newman, Lora Priem
August 08, 2023

Great service from Brad and in sales he was very helpful. Thanks for all the assistance. More

by grendel7575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Carrasco
...
29
...