Covert Ford of Austin

Adam Miller Was Awesome Adam was excellent. I thought I was would never say it but I left the dealership after getting work done and felt like I was taken care of. I'd go b Adam was excellent. I thought I was would never say it but I left the dealership after getting work done and felt like I was taken care of. I'd go back to Adam in a heart beat. More

Great experience Ricardo Costa was excellent. Was very helpful with all our needs and still continues to be. I am going back to Covert when I'm in the market and wor Ricardo Costa was excellent. Was very helpful with all our needs and still continues to be. I am going back to Covert when I'm in the market and working with him. More

EXCELLENT SERVICE The service staff was exceptionally polite and efficient. I had a tail light that was going on and off intermittently. They were able to find the pr The service staff was exceptionally polite and efficient. I had a tail light that was going on and off intermittently. They were able to find the problem, fix it, perform the annual emissions & safety inspection and get my car back to me within three hours. Dave was superb in handling my work order. GREAT STAFF! GREAT SERVICE! More

Excellent Service! We have bought two cars now from Jose and we will keep coming back to him. He is so helpful and understanding, I wouldn't want to work with anyone els We have bought two cars now from Jose and we will keep coming back to him. He is so helpful and understanding, I wouldn't want to work with anyone else! The delearship made everything easy and I highly recommend it. More

Great Service Consultant I have been a loyal Ford customer since 1986. My last five cars have been Fords because of there styling, dependability, and performance. With this I have been a loyal Ford customer since 1986. My last five cars have been Fords because of there styling, dependability, and performance. With this said, I really want to commend Covert Ford in the service I receive after the purchase. About 14 years ago I teamed up with a service consultant by the name of Steve Hathaway and he is great.. When I leave my vehicle with him I have total confidence and trust that the work will be done promptly and correctly. He is the guy that keeps me coming back. More

Used F150 Purchase Was promptly by Ricardo in used car sales and he let me look around without being followed. I did much research and knew what I was looking for in a Was promptly by Ricardo in used car sales and he let me look around without being followed. I did much research and knew what I was looking for in a used F150 4x4. Covert Ford had the best selection of used Truck inventory in Austin. I made an offer and was in and out in less than an hour. If you want a quality used 4x4 check them out and ask for Ricardo. More

Great service Kenny help us out over the years buy new trucks and selling trucks. I recommend there service. Thank you Kenny for all your help over the years. Kenny help us out over the years buy new trucks and selling trucks. I recommend there service. Thank you Kenny for all your help over the years. More

14yr Loyal customer, 1st experience of poor customer service I have been a loyal ford customer for the past 12 years and have purchased my last 7 vehicles from Ford due to the great dependability of my vehicles I have been a loyal ford customer for the past 12 years and have purchased my last 7 vehicles from Ford due to the great dependability of my vehicles purchased as well as the wonderful customer service. But to my surprise, on July 25, 2014, I was at the receiving end of some very poor service at the Covert Ford dealership. When I arrived at the dealership I asked for the salesperson Mrs. Lewis that I had been in contact with via e-mail and was told she was busy and I was directed to work with Mr. Macintosh. His demeanor was such that he seemed disinterested in working with me and only doing it so I wasn't sitting around. We walked outside to the vehicle I was interested in but it was blocked in and unable to be moved for a test drive. Mr. Macintosh insisted that he would get a few cars moved around so I could test drive the car I was interested in even thought I told him it was quite all right. I was asked to wait at the vehicle in the 100 degree Texas heat while he made arrangements. 10 minutes passed without any update so I choose to return to the building and look for Mr. Macintosh where I found him at his desk helping another costumer. When he saw me walking up he quickly got up to greet me and asked what I would like to do next and I suggested we look into the trade in value for my vehicle. At this point he asked me to wait until Mrs. Lewis' desk opened up and it would be about 5 minutes. I waited for about 20 minutes without being tended to or addressed before I had enough and left. I was appalled at such behavior and I hope you look into the matter, and make sure such an incident is not repeated. Your company has been known to provide excellent customer services, and such events tarnish the company reputation. More

Ilan was a great salesman. He made the process very easy and did everything he said he was going to. I would highly recommend him. and did everything he said he was going to. I would highly recommend him. More

I purchased a new Ford Focus for my 16 yo daughter for her birthday. Ilan and Covert were very easy to work with. I made a phone call, was connected to Ilan, told him what I was looking for, he had an a her birthday. Ilan and Covert were very easy to work with. I made a phone call, was connected to Ilan, told him what I was looking for, he had an answer in a few minutes, and I went to the dealership later that day and completed the transaction very quickly. I didn't need the car until the following day, so I came back, dropped off my F-150 for regular scheduled service (which was also bought quickly and easily from Covert) and took my daugther's car home. The overall experience with Ilan and Covert was excellent. No complaints, great service, great price! More