Covert Ford of Austin

Got the WOW factor here! OK so I bought a used 99’ Got the WOW factor here! OK so I bought a used 99’ Buick from Jeff Shepperd at Covert Ford. Took it home and parked it in the garage for 3 days whil Got the WOW factor here! OK so I bought a used 99’ Buick from Jeff Shepperd at Covert Ford. Took it home and parked it in the garage for 3 days while it was raining, sounds silly but it was all clean and I didn’t want to dirty it. Finally drove it and noticed the transmission was shifting hard. Brought it back on a Saturday asked for the manager, Scott F. assisted me, I told him what was going on with it, he said let me grab a mechanic and see what it’s doing. Within 5 min we were on the road and it was shifting hard again. They thought it might be a programming issue so they suggested I take it to Covert Buick and let them reprogram the shifting chip for the transmission. Scott F. said he would take care of it and to ask for Mark C. there. Well Mark stated they go by appointments and couldn’t get me in until Wednesday or Thursday so I said that was fine. He had me taken home within a few minutes after leaving my car there. I though this too was great customer service. Well after getting the car back it continued to start shifting hard again. I was concerned at this point thinking I may have been had.(everyone thinks this) I started a Google search found 3 items it might be. I called Scott F. again, told him that wasn’t the problem he said bring it in as he had a go-to mechanic that should be able to find the problem. So I took it back to Buick to David and he and I took it for a drive. The car did exactly what it was doing (shifting hard) and then the front wheels bounced off the ground. I told David I did a Google search and thought it was a pressure control solenoid. He said he too thought that was the issue. Well long story but that’s what it was and they took care of the problem in full. I just want to add... this is what will keep me coming back to buy another car at Covert. The Coverts know customer service, keeping it fair and doing what’s right. I must say they did not have to do anything as I bought used. I think being family owned is the key. You want your customer to come back! Plain and simple. Thanks for the WOW factor! Maybe your competitor’s should take WOW factor 101 from you, but then again, why share what you do best. Thanks to all involved in making this right. Sincerely Satisfied customer Jeff B. More

I had an extremely pleasant experience at this dealership. Paul was wonderful to work with. Covert has a strong reputation in the community and they lived up to that reputation. I felt I was de dealership. Paul was wonderful to work with. Covert has a strong reputation in the community and they lived up to that reputation. I felt I was dealt with in an honorable and fair manner. I am very thankful for my experience there. More

My purchase at Covert Ford in Austin was the best experience I have ever had buying a car. Emily Ayres was very helpful in narrowing down the options I wanted and finding the vehicle to meet my need experience I have ever had buying a car. Emily Ayres was very helpful in narrowing down the options I wanted and finding the vehicle to meet my needs. Price and trade in were better than I expected. Emily's follow up after the sale with her and Jeff Whittaker have been terrific. I highly recommend Covert and Emily, they exceeded my expectations. Everyone there made me feel like they were truly glad to have my business. More

My wife found the 2011 Flex on the Covert Website.It seemed to be everything we had been looking for in a car and the price was right. Despite our late arrival, Eddie was extremely courteous as he we seemed to be everything we had been looking for in a car and the price was right. Despite our late arrival, Eddie was extremely courteous as he went about the business of helping us complete the deal. I have had one car salesman for 20 years. I really thought that could only be a once in a lifetime event until I met Eddie. The car was immaculate, and Eddie had made all the arrangements for our Sync training. Even the signing of the contracts seemed painless. I am a lifetime Ford buyer. My Dad was a lifetime ford buyer. With Eddie and the way Covert does business, I don't look for changes anytime soon. For once the really special website offering really was available at the dealership. More

I was in the market for a new F150. I went by Covert Ford and Emily quickly introduced herself and asked how she could help. I explained what I was looking for and she searched for exactly that. She w Ford and Emily quickly introduced herself and asked how she could help. I explained what I was looking for and she searched for exactly that. She was professional, friendly and knowledgable. Our test drive was a joy and she explained several of the technology items that I was unfamiliar with. Although I didn't end up purchasing a vehicle (life happens and situations change) I will definitely be returning to Covert in the future. More

The experience with Paul and Jeff was outstanding. The only bad experience was dealing with the finance lady, Denise (I think ?). The Ford interest rate was 3.89% which is outrageous in today's economy. only bad experience was dealing with the finance lady, Denise (I think ?). The Ford interest rate was 3.89% which is outrageous in today's economy. Also, I don't like being subjected to the sales pitch on all the different policies and add-ons when I'm trying to sign on the bottom line and get back to work. More

I generally don't like going to auto dealerships, but I enjoyed working with Emily Ayres. She has a laid-back, friendly style that epitomizes Austin more than Texas, and I appreciate that. In my case, we enjoyed working with Emily Ayres. She has a laid-back, friendly style that epitomizes Austin more than Texas, and I appreciate that. In my case, we were trying to find a car from another dealer that met my needs, and she was very good about keeping in contact with me to give me updates. She communicated with me mostly via e-mail, which is my preferred method of communication. If you want to work with a competent dealer without a lot of unnecessary pressure and stress, you should work with Emily Ayres. More

I was sure I wanted my new car to be something other than a Ford... until I worked with Jose to find something that matched ME. When I wasn't sure after test-driving the Escape, he let me take one home overn a Ford... until I worked with Jose to find something that matched ME. When I wasn't sure after test-driving the Escape, he let me take one home overnight, and when I took it back the next day and said no, we looked at what I was really looking for - higher mpg and less expensive, and something that felt like ME. I ended up driving home in a new Focus sedan, and bought one the next day. Jose was very flexible with me and upfront and I'm thrilled with my new beautiful blue Focus! Thank you! More

Fantastic experience. They were very helpful, sincere and honest. It was a great car buying experience. I have had previous horror stories with car dealerships, this was totally great experience. thank and honest. It was a great car buying experience. I have had previous horror stories with car dealerships, this was totally great experience. thanks More

Emily found the truck I wanted and sold it to me at a price that I believe was a market price. The dealership purchased my trade-in at a reasonable price. The dealership's finance department was helpfu price that I believe was a market price. The dealership purchased my trade-in at a reasonable price. The dealership's finance department was helpful, straightforward and honored my desires. Emily was enjoyable to work with. I would purchase another vehicle from Covert. More