Cowboy Chrysler Dodge Jeep Ram

Cross-threaded alternator Dropped off my 2011 Ram truck for leaking head gaskets, and had to replace the heads, which were both warped. Upon retrieving my truck, the mechanic i Dropped off my 2011 Ram truck for leaking head gaskets, and had to replace the heads, which were both warped. Upon retrieving my truck, the mechanic informed me the alternator was failing, and should be replaced soon. Driving the truck a short distance resulted in a battery alarm on the dash, a condition which wasn't occurring when I dropped off the truck. After returning home, I purchased a new alternator and began pulling the top cover off the motor. I found the nut on the output terminal of the alternator had been cross-threaded, and the lug connecting the wire loose between the bottom of the post and the jammed nut. The threads were damaged on the post, and it took a lot of work with a metric tap and die set to correct the post and the nut. The loose nut should have been obvious to the mechanic. I hope he payed closer attention to properly torquing down the heads than he did reinstalling the alternator. :( More

Excellent customer service Customer service top notch. Third time back at the dealership. Jon was willing to spend as much time as possible in finding the right deal and vehicle Customer service top notch. Third time back at the dealership. Jon was willing to spend as much time as possible in finding the right deal and vehicle. More

Very helpful up to the point where you sign the deal, then you're on your own . If you have any issues be xxxx sure you get it in writing then you're on your own . If you have any issues be xxxx sure you get it in writing More

Routine service appt. Friendly professional staff, including check in technician, valet and cashier. Work was completed in a timely manner and price was reasonable. appt. Friendly professional staff, including check in technician, valet and cashier. Work was completed in a timely manner and price was reasonable. Will go back in the future. More

Awesome Team After explaining our situation to other dealerships Cowboy Dodge was the only place where they took the time to help us out. Thank You All After explaining our situation to other dealerships Cowboy Dodge was the only place where they took the time to help us out. Thank You All More

Good service I had some pretty good service while I was here. But I was promised certain things in my vehicle like lane keep assist and adaptive cruise control but I had some pretty good service while I was here. But I was promised certain things in my vehicle like lane keep assist and adaptive cruise control but I was not given that upon delivery. Unfortunately my wife drove it off the lot al I didn't see it till we left and it didn't have the features that the web advisor told me it had. That disappointed me the most because this was suppose to be my forever car. More

Yearly check on my teuck I was very disappointed I took my truck in for the yearly check up and all that was done with my oil was changed and the filter and I had a Tacoma bef I was very disappointed I took my truck in for the yearly check up and all that was done with my oil was changed and the filter and I had a Tacoma before and they completely checked everything and rotated my tires washed my vehicle and assured me everything was all the mechanics are up-to-date all the Internet stuff was and I just got an oil change and filter change with Dodge More

Very worthwhile visit. Very professional shop. Problem found. Root cause identified. I felt that process of diagnosing the issue was performed in an efficient and professional manner. Repairs w Problem found. Root cause identified. I felt that process of diagnosing the issue was performed in an efficient and professional manner. Repairs were completed on time as promised. The cost of the repair was high, but I felt that they helped keep it fair. I was happy with the effort and that I was treated well. More

Professional and prompt service Great service, very friendly and knowledgeable. Diagnosed and repair the truck with a quick response. Walking around the dealership awaiting our repai Great service, very friendly and knowledgeable. Diagnosed and repair the truck with a quick response. Walking around the dealership awaiting our repairs multiple employees asked if we needed help or anything. Everyone was very friendly. A great dealership and superior service in all aspects More

Ram purchase I had a positive experience purchasing my truck from Cowboy. I didn’t feel unnecessary pressure to make a deal and drive away with a vehicle. It was m I had a positive experience purchasing my truck from Cowboy. I didn’t feel unnecessary pressure to make a deal and drive away with a vehicle. It was more of a discussion and we came to mutually agreeable terms at the end. More