Cowboy Chrysler Dodge Jeep Ram - Service Center

Friendly service people. Always do a good job . I feel they are honest with me on the car. Love the review that is included with the receipt they are honest with me on the car. Love the review that is included with the receipt More

Cecil is very professional and knowledgeable. The service techs are very good at this dealership. I bring my Jeep here instead of Denver because of the excellent service. service techs are very good at this dealership. I bring my Jeep here instead of Denver because of the excellent service. More

I took my 2015 Jeep Grand Cherokee in because of a check engine light this was worked on however the lough came back on shortly after leaving the dealership. engine light this was worked on however the lough came back on shortly after leaving the dealership. More

Small in Size, but HUGE on Great Service I recently moved to Cheyenne from Denver. This was my first experience with the dealership. Unbelievable service! Everyone was friendly, courteous, p I recently moved to Cheyenne from Denver. This was my first experience with the dealership. Unbelievable service! Everyone was friendly, courteous, professional and efficient. Went in for an Express oil change and steering damper part replacement. I was expecting to wait for several hours like at the Denver dealerships. My Service Advisor was Anthony. Very professional! He said he would have me done in 1 hour. I thought he was only talking about the oil change. He was talking about both the oil and steering damper! The shop area was busy but orderly and clean. Checked out the Parts area and was met by a friendly guy behind the counter. Tons of accessories all neatly arranged which made me want to come back and buy stuff. How did those guys get all that stuff organized in a small area? Waiting area was small but neat as a button. They had a couple of neat MOPAR lights displayed which will look great in a man-cave. All the spaces were small but immaculate, and cozy. I hate going to the big dealerships where you get swallowed up in crazy big spaces and don’t see a soul. I went outside and ran into the Lot Attendant. Jeremy? Sorry if I got your name wrong. Great guy! Took me to where the Gladiators were in 15 degree weather with a wind chill of zero. Impressive. Barely had time to look around and my Jeep was done! Anthony had delivered as promised! I should have been driving from Denver to Cowboy for service all those past years. 5 stars for everyone I met and for the Dealership. Last but not least, 5 stars to the mechanics and service techs who had my car back on the road in an hour. Talk about hustle and efficiency! WOW! Thank you Cowboy! More

Horrible customer service and lack of technician ability. Went in for a simple oil change and to figure out why my suspension was making a clunking sound. The truck was with the dealership all day only to re Went in for a simple oil change and to figure out why my suspension was making a clunking sound. The truck was with the dealership all day only to receive a call at 3:00 pm to be told the technician could not replicate the sound. When checking the vehicle in, I passed on to the service greeter that he would need to call the previous dealership that I used to know exactly what needed tightened. I gave the greeter the phone number and the service manager’s name, he failed to follow through or to reflect on the notes that I gave him on checkin to handle the issue. I had to go in and take a test ride with a different greater and within 30 feet the truck made the clunking sound. In addition, when I entered the vehicle, everything had been adjusted as if they were joy riding in my truck all day. Since it was evening, I did not see until the next day with more light that apparently they also used my sun visors but didn’t clean the grease from their hands before doing so. Did I mention, this dealership is the first in over 15 years that does not offer courtesy vehicles for bigger jobs/warranty work. I will not use this dealership ever again unless I absolutely have to. I will drive as far as needed to use other Ram dealerships not partnered with Cowboy for any future warranty work. As for simple things like an oil change... find a reputable small time garage that will offer quality service. Throughout the entire experience, Brian a technician was the only one that showed true customer service and seemed knowledgeable about his job, too bad he wasn’t the man working on my vehicle. More

Unhappy with my last appointment I came in for warranty work, resealing the oil pan, has been leaking. There was too much confusion on my appt, and I was charged for an oil change - w I came in for warranty work, resealing the oil pan, has been leaking. There was too much confusion on my appt, and I was charged for an oil change - which had to be drained for the oil pan reseal. I wasn’t happy with how I was treated this visit. I’m honestly unsure if I’ll continue my visit here. I had been happy, up until this visit. More

Always a pleasant visit Always an easy and pleasant visit. Very friendly and helpful and fast. Makes it easy for me. Thank you for always taking care of me Trisha Always an easy and pleasant visit. Very friendly and helpful and fast. Makes it easy for me. Thank you for always taking care of me Trisha More

Oil change and recall work Fast service, got my vehicle oil changed and a tailgate latch recall work done within 45 min. Pulled right up to the service door and service center Fast service, got my vehicle oil changed and a tailgate latch recall work done within 45 min. Pulled right up to the service door and service center employee came right out and got the paperwork done. Would recommend to anyone. I’ll definitely be back again. More

Great service department Got my oil changed on my Cummins with no appointment, and they got it done very quick and professionally. Very helpful crew and answer all questions. Got my oil changed on my Cummins with no appointment, and they got it done very quick and professionally. Very helpful crew and answer all questions. More

Quick Service Took my truck in for oil, fuel filter change and 2 recalls. Service was prompt and professionally done. Waiting area was clean. Free coffee was appre Took my truck in for oil, fuel filter change and 2 recalls. Service was prompt and professionally done. Waiting area was clean. Free coffee was appreciated. Thank You More