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Cowboy Chrysler Dodge Jeep Ram - Service Center

Cheyenne, WY

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519 Reviews

519 Reviews of Cowboy Chrysler Dodge Jeep Ram - Service Center

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October 04, 2024

When I took the truck in for a heater core problem the fixed it but they broke dash pieces and broke the 120 plug and cigarette lighter. They argued with me saying it was broken when I took it to them. So More

by Vance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ortega
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Mcguire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kern
Oct 08, 2024 -

Cowboy Chrysler Dodge Jeep Ram responded

We are unaware of any disagreement on fixing your vehicle. Please contact our Service Director, Mark Moore, as he immediately authorized the work to correct our mistake and was under the impression that the work was performed to your satisfaction.

August 30, 2024

My wife and I were stranded south of Cheyene. We called and Richard recommended the best tow truck which arrived within 30 minutes. Once there, they shuttled us wherever we wanted, while diagnosi More

by Daniel Hurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Foster
July 19, 2024

We were visiting Cheyenne and something went wrong with our our truck. Right before CFD. Just saying Richard went above and beyond trying to fix it and get us out in a timely manner. Even though they diagn More

by nuhddad
Recommend Dealer
Yes
Employees Worked With
Richard Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Mcguire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael H, Samuel Subia, Terrance Pete
Jul 22, 2024 -

Cowboy Chrysler Dodge Jeep Ram responded

We were happy to hear you had such a great experience with Richard! Thanks for the positive feedback.

June 22, 2024

Slow and not overall friendly (Brian and Christian weren’t awful). We drove from Michigan and our van broke and they didn’t hook it up to the computer right away (simple task) after pleading with them More

by KT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Cowboy Chrysler Dodge Jeep Ram responded

Hi KT, we are very sorry about your situation. We wish there was a more simple solution to help you while you were here. Despite everything, we are glad you were able to get home and have your vehicle serviced closer to home. If there is anything else we can do for you please reach out to our Service Director, Mark. He would like to help in any way possible.

September 14, 2022

My wife and I were on a vacation from Ohio in our Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a More

by svance59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2021

Cecil was very kind and understanding and was able to get me diagnosed within the first few hours of the business day after I drop my car off previous night when I broke down on I-80 in the middle of Wyoming More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecil Hugie
August 24, 2021

Completed the tasks professionally, and in a timely manner. Staff are knowledgeable and took the time to go over the tasks and findings. Dr Gleyn Bledsoe More

by GLEYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
August 24, 2021

First oil change on our new Rebel, got home to Laramie, next morning looked under the truck to find a big oil leak under the truck, on our semi new, and FORMERLY clean, spot free floor!!!!!! Got underneath More

by boylefr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk
August 24, 2021

I’ve always gotten good communication from the Service Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting More

by ckb1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecil Hugie
August 23, 2021

Extremely grateful for both the customer service and the mechanical service on my Jeep Cherokee. I broke down during Cheyenne Frontier Days and Cowboy Dodge took my vehicle in, diagnosed the problem & retur More

by Cree6463
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecil Hugie
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