Cowboy Chrysler Dodge Jeep Ram - Service Center

Cross-threaded alternator Dropped off my 2011 Ram truck for leaking head gaskets, and had to replace the heads, which were both warped. Upon retrieving my truck, the mechanic i Dropped off my 2011 Ram truck for leaking head gaskets, and had to replace the heads, which were both warped. Upon retrieving my truck, the mechanic informed me the alternator was failing, and should be replaced soon. Driving the truck a short distance resulted in a battery alarm on the dash, a condition which wasn't occurring when I dropped off the truck. After returning home, I purchased a new alternator and began pulling the top cover off the motor. I found the nut on the output terminal of the alternator had been cross-threaded, and the lug connecting the wire loose between the bottom of the post and the jammed nut. The threads were damaged on the post, and it took a lot of work with a metric tap and die set to correct the post and the nut. The loose nut should have been obvious to the mechanic. I hope he payed closer attention to properly torquing down the heads than he did reinstalling the alternator. :( More

Routine service appt. Friendly professional staff, including check in technician, valet and cashier. Work was completed in a timely manner and price was reasonable. appt. Friendly professional staff, including check in technician, valet and cashier. Work was completed in a timely manner and price was reasonable. Will go back in the future. More

Very worthwhile visit. Very professional shop. Problem found. Root cause identified. I felt that process of diagnosing the issue was performed in an efficient and professional manner. Repairs w Problem found. Root cause identified. I felt that process of diagnosing the issue was performed in an efficient and professional manner. Repairs were completed on time as promised. The cost of the repair was high, but I felt that they helped keep it fair. I was happy with the effort and that I was treated well. More

Yearly check on my teuck I was very disappointed I took my truck in for the yearly check up and all that was done with my oil was changed and the filter and I had a Tacoma bef I was very disappointed I took my truck in for the yearly check up and all that was done with my oil was changed and the filter and I had a Tacoma before and they completely checked everything and rotated my tires washed my vehicle and assured me everything was all the mechanics are up-to-date all the Internet stuff was and I just got an oil change and filter change with Dodge More

Professional and prompt service Great service, very friendly and knowledgeable. Diagnosed and repair the truck with a quick response. Walking around the dealership awaiting our repai Great service, very friendly and knowledgeable. Diagnosed and repair the truck with a quick response. Walking around the dealership awaiting our repairs multiple employees asked if we needed help or anything. Everyone was very friendly. A great dealership and superior service in all aspects More

Maintenance Got me in fairly quick for a rear pinion seal leak. Work was done quick and was able to get it back before 1300 good experience this time. Got me in fairly quick for a rear pinion seal leak. Work was done quick and was able to get it back before 1300 good experience this time. More

Service lights About 5 different service lights came on in our 2018 renegade, and the vehicle locked up. I was out of town and the vehicle was being driven by my wi About 5 different service lights came on in our 2018 renegade, and the vehicle locked up. I was out of town and the vehicle was being driven by my wife and she was stranded with our two kiddos on a Friday night. In a panic I called the dealership. The nice lady calmed me down and gave me the number to roadside assistance. The came and towed the Jeep, gave my wife a loaner for the weekend, and had her up and running Tuesday morning. Great customer service!!! More

Good service I thought I had an issue that was under warranty still. It turned out tk be something simple, they fixed it and just charged me for the diagnosis fee I thought I had an issue that was under warranty still. It turned out tk be something simple, they fixed it and just charged me for the diagnosis fee More

Awesome The service department took me right in without an appt and the price point is the best I have ever paid for service traveling in many states doing Oi The service department took me right in without an appt and the price point is the best I have ever paid for service traveling in many states doing Oil and Gas ROW. Thank you for awesome Customer Service More

Service work on Dodge 1500 - exhaust manifold Cowboy Dodge made it easy to get work done on my truck including providing transportation to and from my home while the truck was being serviced. The Cowboy Dodge made it easy to get work done on my truck including providing transportation to and from my home while the truck was being serviced. The work was done on time and I was in and out in one day. Runs like new! More