Cowboy Chrysler Dodge Jeep Ram - Service Center

Excellent Service There was a hard to find noise coming from my Jeep engine compartment. The service department was able to troubleshoot and diagnosis the problem. I There was a hard to find noise coming from my Jeep engine compartment. The service department was able to troubleshoot and diagnosis the problem. I was given suggestions on how to mitigate the noise. I felt comfortable on the cost of the service. Cecil has always found a way to make sure my family and I have been taken care of. That means a lot. More

Poor communication I delt with Richard Ortega 2 different times in the last 4 months on almost $8,000 in repairs to my 2009 Dodge Ram 2500 Cummins. Each time was a bad e I delt with Richard Ortega 2 different times in the last 4 months on almost $8,000 in repairs to my 2009 Dodge Ram 2500 Cummins. Each time was a bad experience with Richard. He promises dates of completion over and over and never follows through nor does he communicate when a date is not going to be met. He always has an excuse when I call asking why it's not done. Usually blaming it on the tech being slow or calling in sick. He used the same excuses both times over and over failing to meet over 4 different promised dates for each repair. I will not be returning for service or to purchase anything from Cowboy Dodge and will openly share my bad experience with others. I really try to keep business local and our family only buys Dodge trucks and SUV's but I guess I will have to shop out of state for all of my service and purchasing needs. More

2019 jeep Cherokee acting up Purchased a brand new 2019 Cherokee trail hawk, had an electrical malfunction spoke to Cecil in the service dept was able to drop off in the a.m. with Purchased a brand new 2019 Cherokee trail hawk, had an electrical malfunction spoke to Cecil in the service dept was able to drop off in the a.m. with no appointment. Service dept loomed it over found a bad ground ,repaired it and had back to me the same day. Carwash kinda sucked though. Overall great experience! More

Happy Jeep Owner Tom went out of his way to assist us on our new Jeep. He helped us to get the phone connected Good job Tom!!! You did an excellent job helping us. Tom went out of his way to assist us on our new Jeep. He helped us to get the phone connected Good job Tom!!! You did an excellent job helping us. More

Awesome Service and really a good expereince. I had taken my truck in for a look at the engine under the extended warranty. Upon investigation the Service team and the factory decided that an engi I had taken my truck in for a look at the engine under the extended warranty. Upon investigation the Service team and the factory decided that an engine replacement was necessary. They did a great job, then even cleaned the truck up inside and out for me, and that was a special bonus for me that took the service over the top. Mark the service Manager is outstanding, and Richard Otega was also great to work with as well. They made sure that I was happy with the work ( I definately was) thank you guys More

I was lied to. All I wanted was honesty. I couldn't even get that don't tell me your going to do something then call me back an hour later and tell me it's done then All I wanted was honesty. I couldn't even get that don't tell me your going to do something then call me back an hour later and tell me it's done then when I get there like to me again and not even apologize. More

Good will service - rear main seal Cecil was kind, professional and patient with me as he explained that my Jeep needed to have the rear main seal replaced. He answered my questions and Cecil was kind, professional and patient with me as he explained that my Jeep needed to have the rear main seal replaced. He answered my questions and put me in contact with customer care where I was given a case manager who eventually extended warranty coverage and good will service for the repair. I had never appealed a warranty before, but between my case manager, Cecil and Mark at the dealership, I was given adequate information and treated with respect each step of the way. There were a few delays but Cecil kept in touch and didn’t allow for any gaps in communication. When it was determined my vehicle wouldn’t be ready when expected, I was given a rental to borrow without any additional charge. My experience with Cowboy Dodge was exactly what a person wants when a vehicle needs service. More

Great service, Fair prices I appreciate the professional workmanship that goes into my Jeep when I bring it in for service. The price of an oil change is very competitive. I appreciate the professional workmanship that goes into my Jeep when I bring it in for service. The price of an oil change is very competitive. More