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Cowboy Chrysler Dodge Jeep Ram - Service Center

Cheyenne, WY

4.3
524 Reviews

524 Reviews of Cowboy Chrysler Dodge Jeep Ram - Service Center

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May 21, 2019

Excellent Service There was a hard to find noise coming from my Jeep engine compartment. The service department was able to troubleshoot and diagnosis the problem. I More

by CAB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecil
May 16, 2019

Poor communication I delt with Richard Ortega 2 different times in the last 4 months on almost $8,000 in repairs to my 2009 Dodge Ram 2500 Cummins. Each time was a bad e More

by Bridges323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Ortega and Service Manager
May 15, 2019

Too long for service I don’t know why it takes two weeks to get in for service this is too long. So if I buy a truck from you and something minor breaks, my vehicle is out More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard
May 17, 2019 -

Cowboy Chrysler Dodge Jeep Ram responded

Chris, thank you for reaching out to us about your experience. We do apologize for the wait time being longer than expected, we are actively working on this. The Customer Service Advocate would like to speak with you about the situation. Please call 307-634-5887 and ask for Jonathan. Thank you again

May 07, 2019

2019 jeep Cherokee acting up Purchased a brand new 2019 Cherokee trail hawk, had an electrical malfunction spoke to Cecil in the service dept was able to drop off in the a.m. with More

by JUSTINYOUNGM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecil Hugie
May 04, 2019

Happy Jeep Owner Tom went out of his way to assist us on our new Jeep. He helped us to get the phone connected Good job Tom!!! You did an excellent job helping us. More

by Happy Jeep Owner
Recommend Dealer
Yes
Employees Worked With
Thomas Shultz
May 03, 2019

Awesome Service and really a good expereince. I had taken my truck in for a look at the engine under the extended warranty. Upon investigation the Service team and the factory decided that an engi More

by James-Barth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark the service manager and Richard Otega Service advisor
May 01, 2019

I was lied to. All I wanted was honesty. I couldn't even get that don't tell me your going to do something then call me back an hour later and tell me it's done then More

by AMB02CHB05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
April 25, 2019

Warranties aren’t taken seriously Check engine light repair still within warranty range. Excessive soot build up from dpf system caused failure of throttle valve. Refused to believe my More

by Not impressed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard
May 17, 2019 -

Cowboy Chrysler Dodge Jeep Ram responded

Thank you for reaching out to us about your experience, the Customer Relations Advocate, Jonathan would like to speak with you about what is going on. He can be reached at 307-634-5887. Thank you again!

April 24, 2019

Good will service - rear main seal Cecil was kind, professional and patient with me as he explained that my Jeep needed to have the rear main seal replaced. He answered my questions and More

by 2Jeeps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecil Hugie
April 24, 2019

Great service, Fair prices I appreciate the professional workmanship that goes into my Jeep when I bring it in for service. The price of an oil change is very competitive. More

by Jess05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecil
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