Cowboy Chrysler Dodge Jeep Ram - Service Center

It was okay Your prices are unbelievable. It amazes me the a door panel removal that literally takes 2 -3 minutes would cost $300. That's a really taking it to Your prices are unbelievable. It amazes me the a door panel removal that literally takes 2 -3 minutes would cost $300. That's a really taking it to the customer. More

Radio replacement Decent and quick service. I did however have to pay $135 to tell me what was wrong with my radio. Steep assessment especially when I had the work and Decent and quick service. I did however have to pay $135 to tell me what was wrong with my radio. Steep assessment especially when I had the work and replacement done. That cost should be refunded if the work is done by cowboy dodge. More

No follow up. Refused to honor previous owners mistakes. I paid $70k for a new truck just over a year ago and my navigation stopped working. Was told I may need a new stereo. That was 3 weeks ago. I have ne I paid $70k for a new truck just over a year ago and my navigation stopped working. Was told I may need a new stereo. That was 3 weeks ago. I have never received a return call for resolution. I’ve had to call 5 times and got the service person only once. Was told I need to come back in and try something different first. I live an hour’s drive from dealer and work on the road. Will not recommend this dealer or service to anyone. Nor will I return unless they can make this right. The body shop broke a screw on my headliner. The new ownership refuses to honor the mistake because it happened with previous ownership. Again a $70k truck that is just over a year old. Seems rather petty and very poor service recovery. More

Great quick setvixe Great quick service. Was able to stop by to check on something and they were able to get me in and out within an hour. Really surprised on how quick t Great quick service. Was able to stop by to check on something and they were able to get me in and out within an hour. Really surprised on how quick the service was. Great job More

Good. Smaller dealership and most employees are friendly. Cecil, whom works in service, is by far the nicest, friendliest, and most helpful service desk per Smaller dealership and most employees are friendly. Cecil, whom works in service, is by far the nicest, friendliest, and most helpful service desk person I have encountered. He will try to accommodate the customer to the very best of his ability. My day is always better when he is at the dealership. He also gets things done right and in a timely manner. He takes great care of the customers! I just hope that the dealership takes great care of him. I rated the price as one because I have never paid for service as it has all been recall work. The one star on price is due to the high number of recalls and me having to sit around on a Saturday Morning about every other month to correct a recall. I say most employees are friendly because not all the employees are friendly. I have had two sales guys, during my first and second visits to the dealership, (which is the "set a precedence" visits), and they were both very rude. The one guy gave me and my vehicle very unfriendly glares and acted stuck up. The other guy talked to me in a disrespectful way, it was like if I wasn't going to buy a brand new vehicle from the lot he just wanted nothing to do with me and had no further intention on helping me. Cecil and a few others from service are the people that keep me coming back to the dealership. More

Vehicle recall repair The dealership made it easy to schedule my appointment and every employee I spoke with was very professional. When I arrived, I was met promptly and The dealership made it easy to schedule my appointment and every employee I spoke with was very professional. When I arrived, I was met promptly and the service began almost immediately. They were all great. More

Check engine light. I called with a concern about my check engine light. Got in on a Saturday appointment and left my car so they could run the codes. A small problem was I called with a concern about my check engine light. Got in on a Saturday appointment and left my car so they could run the codes. A small problem was detected and fixed. On pickup problem explained fully and escorted to my vehicle. More

Excellent Cowboy Dodge was very helpful and friendly when I was recently stranded with a broken water pump. I was assisted with arranging a tow and kept updated Cowboy Dodge was very helpful and friendly when I was recently stranded with a broken water pump. I was assisted with arranging a tow and kept updated by text messages. Repairs were made quickly and I was on my way the next day. I spent the extra time with my grandchildren in Cheyenne. I was offered a ride to the dealership to retrieve my truck. My son in law was going that way and dropped me off. Within a few minutes I was on my way. I guess my point is that the whole experience was quite painless. Thank you Cowboy Dodge. More

DEF System They fixed a loose parking censor and could find nothing wrong with the def system. It took 3 hours so I utilized the shuttle service. The driver is They fixed a loose parking censor and could find nothing wrong with the def system. It took 3 hours so I utilized the shuttle service. The driver is very friendly and prompt More

Excellent They were prompt with service a very pleasant. Also offered a ride and pick up for my truck repair. Richard had my truck in quick They were prompt with service a very pleasant. Also offered a ride and pick up for my truck repair. Richard had my truck in quick More