Cox Toyota

Beware...service department is dishonest! We took our Toyota to our TRUSTED local mechanic to have a warning light issue checked. They did due diligence and discovered that it was a software p We took our Toyota to our TRUSTED local mechanic to have a warning light issue checked. They did due diligence and discovered that it was a software problem and under warranty (and even gave us printouts explaining exactly what was going on), so we took it to the Cox Toyota dealership in Burlington, NC that same day. Unfortunately, Cox was unable to fix the problem because the warning light code had been reset and the code wasn't showing. No biggie, it will come back on again soon, and they can fix it when it does. The PROBLEM is that, without our asking, they "checked" the car. According to them, "the water pump showed signs of leaking and needed to be replaced", along with the belt, which was "cracked", and the "intake manifold gasket was leaking, and needed to be replaced". All to the tune of $700+. We went back to our HONEST and HIGHLY-EXPERIENCED mechanic. He told us that while they were looking into the warning light, they checked the car over. (They take very good care of our vehicles). They ran a smoke test on the manifold (NO LEAKS), and our water pump certainly was not "leaking". Incidentally, we have never had to replace coolant. Cox may have friendly sales reps and associates, but from our experience (and what we have subsequently heard about the service department at this place), we suggest you either go elsewhere, or get a second opinion before you accept Cox's word on what may be unnecessary work. More

Excellent Experience!! First of all, my sales representative, Paul Chanthaphone was the friendliest, most caring sales rep,! He made sure I got the car I REALLY wanted. It a First of all, my sales representative, Paul Chanthaphone was the friendliest, most caring sales rep,! He made sure I got the car I REALLY wanted. It also says a lot, when a rep. is willing to take the time to explain the features of a vehicle. My experience was truly exceptional with both the dealership and the representative! High five to Paul!! Loving my 2015 Camry SE!! More

Great Experience at Cox Toyota! Wonderful experience! I was helped by Steven and Ryan W. in the service department. They were very honest and patient with me as we discussed my ca Wonderful experience! I was helped by Steven and Ryan W. in the service department. They were very honest and patient with me as we discussed my car needs. The dealership has thought of everything for their customers. There is a large waiting area with a play area for my daughter, which she LOVED. Everyone that works there seems happy to work there as it is evident in their smiles and willingness to help you. Excellent customer service...would recommend to anyone! More

Best Service Around We love Cox Toyota! they have the most courteous and professional associates I have ever dealt with. If you need your car serviced, ask for Gary Pal We love Cox Toyota! they have the most courteous and professional associates I have ever dealt with. If you need your car serviced, ask for Gary Palmer! Best ever! More

car rental department We had a great experience, good prices, great customer service, fast service.thanks to Melissa cook for helping us during the loss of a family member. We had a great experience, good prices, great customer service, fast service.thanks to Melissa cook for helping us during the loss of a family member. More

My choice for rentals! Definitely the way to go for a rental car! They have mostly brand new models and the cars are always clean and well priced. Melissa in the rental depa Definitely the way to go for a rental car! They have mostly brand new models and the cars are always clean and well priced. Melissa in the rental department is friendly, professional, and really knows her stuff! She's always a joy to deal with! More

Great Customer Service Great experience with Cox Toyota. I was helped by Caroline in the Rental Department. She answered all my questions and was very courteous. The van I r Great experience with Cox Toyota. I was helped by Caroline in the Rental Department. She answered all my questions and was very courteous. The van I rented was very clean and drove great. I will definitely be back to Cox soon. More

Exceptional Customer Service Customer service is exceptional at Cox Toyota. Caroline was professional and friendly when my Camry needed service. Thank You Caroline, Little Blue Customer service is exceptional at Cox Toyota. Caroline was professional and friendly when my Camry needed service. Thank You Caroline, Little Blue is running great!! More

Excellent and convenient car rental service Over the last few years, I've rented cars to travel short to medium distances both on business as well as for pleasure. Cox Toyota/Scion is located Over the last few years, I've rented cars to travel short to medium distances both on business as well as for pleasure. Cox Toyota/Scion is located about 8 miles from my home and it is both convenient and economical for me to drive my car to the rental facility, leave it there at no cost, and drive off with a new rental car to my destination. Furthermore, the rental staff is very customer focused. I specifically ask for Melissa Cook when I make the reservation and pickup. Her friendliness and willingness to meet and exceed my rental needs have always been a plus. I use to rent from the other airport rental agencies but since I found out about Cox, almost all of my rental business is now with them. More

Excellent Service I have my car serviced at Cox Toyota, always friendly and professional service. My car is always right the first time! Good service is good selling I have my car serviced at Cox Toyota, always friendly and professional service. My car is always right the first time! Good service is good selling and good selling is good service! More