Dishonest people. I cannot trust them any more. These guys charge extra for inspection during oil change. For peace of mind, I oblige and do not use lube places and use the dealer shop. But it seems the money was for waste. Two weeks ago, I brought in Chevy Traverse for regular maintenance. As always, oil change was done with inspection and no problem according to the technicians and their report. My wife drove it to Sam's Club, just few blocks away for gas and noticed some drips. It just came from the shop and wasn't oily. We thought perhaps it's melted ice from the chilly night before and thought nothing of it. Few days later the engine overheats and stops on the freeway. We return the vehicle to these guys and some things don't add up. First, they say it's broken water pump and the overheating has broken the sealing of the engine and will need $2600 worth of job done. If that drip we noticed at the gas station was due to the leak they should've notified us. That's what inspect is for. It couldn't have just broken few blocks away after the service. And the whole story of water pump doesn't make sense either. If it really was the water pump, the radiator would've been drained quite fast and it wouldn't have lasted a week for it to overheat. It would've overheated with very first trip back home or to work afterwards. I complained that they should've noticed the leak during inspection and we should've been notified. We actually paid for that service. The guy named Juan says he'd give 10% discount. I felt their failure during inspection is more than worth 10%. That engine overheating could've been prevented. We agree to 50/50 split of the bill. The day that I tried to pick up the vehicle, suddenly the bill went up. They'd only honor 10% discount. I decided to take it to the court and waved 10% discount and paid full. I also got the print out of the maintenance history. Looks like they lied on the repair report. They stated that the engine leak was reported by me with statement when they are the one's that told me about the engine damage due to overheating. The report also states engine leaked oil which they never revealed to me and on the report, it says I told them. I will update this after the trial.
Do not trust these guys. If you are going to have the oil service done, at the least, don't pay for the inspection service. And if the car breaks down after their service, take it to someone else. And if they offer compromise, get it in writing.