Coyle Chevrolet

This car lot is horrible. Bought a new GMC and the headliner was coming down. After the 5th attempt and not having my car for months I'm done. On the 3rd attempt to fix it they told us they pulled the headliner off another car in the lot at an attempted to fix mine. So somebody else will probably get a crappy car. I still have there "courtesy car" that is supposed to be equal to my SUV, it's a Chevy Malibu. Horrible little car. Do not buy a car from here.

Very prompt, professional dealership. My car was detailed and ready when I arrived. Thanks for all your Help Mark White. I'll recommend you guys any day. Rick W

Was anxious about the process but Mark White talked to me and answered all my concerns. He took good care of me. Love my car!

Wow ........,great customer service..... I picked up my certified 2015 vett wensday 8/8 ......Travis picked us up at the airport and drove us to the dealership. The car was ready to go., Travis and the sales team made the experience perfect..... Bob Hess Chagrin Falls,,Ohio

Our visit to Coyle Chevrolet was great! From the time we stepped out of our vehicle until we drove of the lot with our new vehicle. Katie Reiter was fantastic! I am sorry to say I cannot remember the gentleman in the finance Dept. name. He was so helpful and explained everything . Would recommend this dealership to everyone.

I HAD a 2015 Buick Encore. When Bob was service manager, he listened to what I had to say. The "new" lady told me it would cost $100 to review to find out what my problem was. My vehicle was under warranty and I had never been treated like I was unwanted or didn't know what I was talking about. When I told her I would not have the vehicle after I left their lot, she said she could have a salesman show me other vehicles on their lot. She didn't seem to understand...if I had to deal with her as the service manager, I would never own another GM product. I had now owned a 2018 Jeep Gran Cherokee Laredo 4X4 for over two months. So you can quick sending me the reminders, because I wouldn't recommend your lot to anyone even if they knew you had the perfect care for them. Vivian

Do NOT believe anything you are told at this dealership! Drove 3 hours to look at a truck, told the salesman we wanted the vehicle but due to the time of day(closing) they didn't want any money down. Told us not to worry about it that they would keep the keys so no one else could look at it..Next day, through multiple phone calls and texts a purchase agreement was reached and agreed upon. We were then told the person we needed to finish the transaction was at lunch and we needed to WAIT on them to come back..while we were WAITING someone else sold the truck out from under us! And all we were told was "sorry" and that it was "policy" to sell to the person at the actual dealership! This is completely bull since we were told the vehicle was ours and not to worry about putting any money down! So do NOT believe anything this dealership tells you! They do not follow through. Their word means nothing!

Took our truck in to get a couple of issues fixed before the GM bumper-to-bumper warranty ran out. They refused to cover anything under warranty and charged high prices. Also took 2 days for a job that should have took a few hours. Avoid

I purchased a used vehicle from Couple. The salesman I dealt with raved about the inspection this truck went through and passed with flying colors. For the age of the vehicle and the sticker price they wanted, that made since. Little to my knowledge that was a lie. About 2 weeks later, major issues starting occuring with the vehicle (power steering and transmission issues) that left it undrivable. When I informed the dealership about my issues and how are vehicle that went through an inspection could fail like this, I was told there was no inspection done and that the vehicle was intended for Auction. Had the vehicle towed to their shop to see the damage to the vehicle. To my surprise, there were many more issues than imagined. The final bill of repairs was around $11,000. Almost double the price of the vehicle. Management then proceeded to tell me that I was stuck with the repair bill and that they weren't responsible for anything. I wouldn't have purchased this vehicle if the salesman didn't tell me it passed this big inspection. I was decieved, lied to, and tricked into buying this vehicle and dragged around by a terrible customer service experience filled with unreturned phone calls and more lies.

Had an appointment at 10 am dropped of vehicle they said couple hours wasted heard nothing called 5 hours later said they couldn’t find bolts to do job hardware store was 5 minutes away still wasn’t ready no one attempted to contact us tell I called have purchased several vehicles from them in the past and serviced many no problems with previous service from mike but wouldn’t recommend Dustin no communication and problem solving skills