Crain Ford of Little Rock

Had some recalls done on our 2021 ford f150 rocky Ridge. Took it back last Thursday it throws a code after there work and the shop manager accused me of unplugging a wire off the diff why would I do that to Took it back last Thursday it throws a code after there work and the shop manager accused me of unplugging a wire off the diff why would I do that to my 10000 truck. They messed up and wanted me to pay 175 dollars no they was the only one that did the recalls on the truck. They want be touching our truck again. More

Bought 2024 Bronco. Friendly customer service and Great to work with!! Definitely recommend Crain Ford! Friendly customer service and Great to work with!! Definitely recommend Crain Ford! More

Painless Experience. Told them what I was trading and basically made the deal for F-150 over the phone with Henry. The whole transaction took 3 hours. My kind of deal! Told them what I was trading and basically made the deal for F-150 over the phone with Henry. The whole transaction took 3 hours. My kind of deal! More

If I could give less than one star I would, absolutely shady dealership, they sold me a car and said everything worked on it, within the first 30 days the air went out, I took it to them and they treated shady dealership, they sold me a car and said everything worked on it, within the first 30 days the air went out, I took it to them and they treated me like I was stupid and said I didn’t have it turned on, they did something temporarily to make it work kind of, I just took it back again for the same reason and they said the air isn’t working, no kidding, and now they’re charging me $500 on a deductible, he said I should’ve brought it back before, I did and they sent me out the door and said it was fine, knowing it wasn’t, and his solution for me was to “buy another car” I will never buy another car from them, my son is going through a similar situation with a car he bought from them, all the wiring is messed up and his window is constantly jumping up and down, they don’t care about anything but money! Beware! More

Excellent service, very helpful. Henry Hodge-Bey and Lee Woodard went above and beyond to help us. Henry Hodge-Bey and Lee Woodard went above and beyond to help us. More

Purchased a used 3/4 ton truck from them last month, and the entire experience was incredible. From Michael Norton the GM, to Storm Tipton, and Keith Clark in Finance, the process of trading in and buying the entire experience was incredible. From Michael Norton the GM, to Storm Tipton, and Keith Clark in Finance, the process of trading in and buying was incredible. I would highly recommend them for your vehicle purchasing needs!!! More

Absolute nightmare experience. Do yourself a favor a stay far away from Crain Ford. I went in to buy a truck they had listed on their website. The salesman confirmed it was availab Do yourself a favor a stay far away from Crain Ford. I went in to buy a truck they had listed on their website. The salesman confirmed it was available , and I took it for a test drive. We came back in to start the paperwork and was then informed by another salesman that the vehicle was on hold for a customer who had put a deposit on it and he had just not removed it from the website. So after that initial hiccup I found another vehicle that I liked we completed the purchase I got the vehicle and took it home before realizing that it needed a cam phaser repair. I had purchased their platinum warranty with the vehicle and was told by the finance manager that the deductible would be $100. However, when I took the vehicle into their service department to start the repair I was told that my warranty had mysteriously been canceled. It took several days to determine that an error had been made and the warranty was canceled without my authorization. After getting the warranty reinstated I was then told that my deductible would actually be $500 not the $100 that was originally quoted to me. Next, I found out just today that the payoff for my trade in was sent to the wrong finance company. I now have a late payment on my credit report and late fees assessed on the account due to Crane's failure to send payment to the correct leinholder. And lastly it has now been over a month since my purchase and I have still not received the purchase paperwork to register the vehicle, so I now have late fees for that too. Stay far away from Crain Ford More

Absolute lack of integrity and follow-through. We were told one thing would happen and it didn't - and in reality, the situation was made worse as opposed to being made better. Not going in to det We were told one thing would happen and it didn't - and in reality, the situation was made worse as opposed to being made better. Not going in to details, but typical shady car dealers...and yet another awful car buying experience. More

We should have used this site to check out Ford Crane's reputation before we purchased a vehicle. Hoping others will not be taken in by their lack of integrity. Very unhappy with the 2022 Expedition that reputation before we purchased a vehicle. Hoping others will not be taken in by their lack of integrity. Very unhappy with the 2022 Expedition that we purchased. There are 31 family members in our family and they will be told not to look there. More

Positively the worse experience I have had with a dealership. Bennie stated several times 'I will make it right, we want you to be happy' Well I am not happy. There were essentially NO brakes on t dealership. Bennie stated several times 'I will make it right, we want you to be happy' Well I am not happy. There were essentially NO brakes on the car and they knew it as Jose drove the car from Little Rock to my home. Before I could test drive it, he left! Imagine my shock when I drove it and all but ran through a 4-way stop because of no brakes. Getting it fixed cost $2,694 and "Management" and Bennie offered me $600 to settle. The almighty dollar is all they care about, not your safety or make a returning customer. NEVER BUY ANYTHING HERE OR HAVE ANYTHING WORKED ON - THEY DO NOT KNOW WHAT THEY ARE DOING. More