Crain Ford of Little Rock

The people at this dealership were very patient with me, I am a very picky buyer and it took quite a while to figure out what I wanted but they were very patient I am a very picky buyer and it took quite a while to figure out what I wanted but they were very patient More

I would definitely recommend Crain Ford to anyone. My experience was awesome. Michael Benson sold me an mustang that I absolutely love. Go see him you won’t be disappointed... Veronica J. experience was awesome. Michael Benson sold me an mustang that I absolutely love. Go see him you won’t be disappointed... Veronica J. More

Great Customer Service Thank you to Mr. Henry Hodge-Bey for a pleasant experience on purchasing my first vehicle!!! He was so helpful and I would highly recommend you to any Thank you to Mr. Henry Hodge-Bey for a pleasant experience on purchasing my first vehicle!!! He was so helpful and I would highly recommend you to anyone looking for a vehicle! I look forward to continuing my business with you in the future! More

Outstanding Service!!! I recently bought a SUV from Crain Ford in Little Rock with the help of an amazing salesperson named Henry. I had tried multiple other dealerships wit I recently bought a SUV from Crain Ford in Little Rock with the help of an amazing salesperson named Henry. I had tried multiple other dealerships with no luck and the constant changing of minds that I felt that I was never going to be able to purchase a car. Henry went above and beyond anything that I could ever imagine. Not only did he do everything in his power to get me into a vehicle but he went as far as picking us up from our house, taking me to work, and then dropping my mom off at the dealership so that we could get a loaner car since we were promised things would be finished prior to that day due to us not having a car at the time. I have never had anyone treat us with such respect and stayed true to their word when purchasing a car in the past. I will continue to buy future cars from Henry and I am so grateful and blessed that I decided to give it another go after losing all hope. I feel that Henry deserves so much due to his amazing customer service and I feel that others can learn from his ways. He not only treats his customers with respect but he treats them as though they were part of his family. Thank you Henry for everything that you did for us so that we could easily buy our car. More

Excellent service with Larry Hodges! I recently bought a car from Larry Hodges. He was very kind and helped me with any questions and concerns that I had. He was especially helpful wit I recently bought a car from Larry Hodges. He was very kind and helped me with any questions and concerns that I had. He was especially helpful with making sure I had all of my paperwork for registering my car. Unfortunately, I totaled my car less than two weeks after I bought it. He was very kind and helpful helping me through the process of my GAP insurance. I will buy my next car from him as soon as I get my insurance settled. More

The Crain team is awesome Crain Ford is the best place to purchase a car and make sure you go see Big Mike he will get you into the vehicle of your dream. Crain Ford is the best place to purchase a car and make sure you go see Big Mike he will get you into the vehicle of your dream. More

Outstanding Service I Went To Crain Ford & Got The Car I’ve Needing For A Long Time - I Was Reffered To A Salesman Named Big Mike Who Took Real Good CARE OF ME!!!!! This I Went To Crain Ford & Got The Car I’ve Needing For A Long Time - I Was Reffered To A Salesman Named Big Mike Who Took Real Good CARE OF ME!!!!! This Guy Is Probably 1 Of The Best In The Buisness. I Definitely Would Refer Other People To Crain Ford & Ask For BIG MIKE . He Will Make Sure You Leave With What You Need. ........ More

Great service from big mike Greatest dealer in arkansas.big Mike.great service.helped with any problems in the purchase.greatest guy to deal with because of the way you dont feel Greatest dealer in arkansas.big Mike.great service.helped with any problems in the purchase.greatest guy to deal with because of the way you dont feel cheated More

A dealership that lies straight to your face! So I called to get a known issue fixed on my f 150 they told me it would be 3 weeks to get a spot opened to do the work and that they would call me to So I called to get a known issue fixed on my f 150 they told me it would be 3 weeks to get a spot opened to do the work and that they would call me to get it in. They called 3 weeks later said they have a spot and that they had a loaner car for me to use. So I brought my truck down on a Tuesday they said we will have to done Friday no problem. Well that was lie 1. Well Thursday rolls around not a single call from them letting me know the progress so my wife calls for me because I can't get a hold of anyone or a call back. The service person we are dealing with was rude condescending and just plain arrogant with her on the phone and straight up lied to her claiming he told me it would be another 2 to 3 weeks before they could even get to my truck! So I call down there to get some answers and he basically lies to me about what is going on. He told me that they were waiting on ford for approval to work on my truck. Lie number 2 I called ford corporate to get them involved after he was rude and basically lied to me and my wife. Ford claimed with that issue their was no approval needed. So I go into crain ford that sat to confront the service person we are working with and he said hey good news ford approved the work we are just waiting on parts now! My blood is now boiling at this point because I was told they parts were there and they were ready to work on it! Well that was lie 3 they keep those parts in stock as I called down there to see what the service guy I was working with would say! He refused to take my calls at this point and I finally go back down there the next sat to find out what's going on. Now mind you they have had my truck at the dealership for 2 weeks and I waited 3 weeks to get in to get it fixed! So we are 5 weeks in at this point I find out when I go in that my truck has not even been started and that they were not even going to get to it till the following week possibly! And that the service guy I was working with is no longer there! SSo I am livid at this point they tell me they will try to get it done sooner but they can promise anything and I am now going to have to pick my truck up and take it to another dealership to get it fixed! And the best part is they wanted me to give them 5 stars for their review I was like are you freaking serious?? Dont ever use crain for anything ever! And dont even get me started with their sales staff and finance manager! More

POOR MANAGEMENT, SHADY BUSINESS PRACTICES!!! My 19 yr old son put $1000 down on a 2017 Charger from Crain Ford on 3/30. He paid $465 for car insurance and $1300 sales tax and registration on 4/29 My 19 yr old son put $1000 down on a 2017 Charger from Crain Ford on 3/30. He paid $465 for car insurance and $1300 sales tax and registration on 4/29. On 5/8 *** 6 WEEKS AFTER BUYING THE CAR*** the manager TEXTS him to tell him that they were unable to get the loan to go through and to bring the car back. A grown man TEXTS a 19 year old kid to tell him to bring back the car that he has wanted since before he could drive. What a coward!! My son tried to contact the manager several times via phone calls and text to see when to bring the car back as we live an hour and a half away and he never responded. He admitted to ignoring him when confronted about it. We brought the car back on 5/11 and still had to wait nearly an hour for a letter to file with the State to see if the sales tax can be refunded and NO check for the $1000 down payment. They knew we were coming on Saturday three days in advance. The manager stated that it would be mailed first thing on Monday, May 13, and as of Friday, May 17, we still have not received the down payment back. We are in over $2800 deep for a car that Crain owns. I have filed a complaint with the Attorney General. ***RUN FROM THIS COMPANY*** SHADY BUSINESS PRACTICES *** RUDE MANAGERS*** More