My husband and I purchased a new 2013 Kia Optima in 2014. The A.C compressor went out in May 2016- it was covered under warranty.
In April of this year, my A.C started working only part- time. I called Fletcher KIA in Bentonville, AR (where it was purchased) and no one returned my call. I waited a few days
(at this time my A.C was working again) they told me it had to be not working in order for me to bring it in. When it finally went out for good, I was 17 days past warranty. But I had called numerous times prior to the warranty being expired. We have been getting the run around ever since.
Fletcher told me to contact Consumer Affairs and no one will return my call. We have been leaving messages and pleading for someone to talk to us since the case was opened May, 24, 2017.
My compressor shouldn't go out every year. And if they would have looked at it when I first called, it would've been covered. We ended up paying $626.00 which is a drop in the bucket for KIA but not so easy for us. I am disappointed that KIA would chose to lose business over this. I don't want or expect anything for free but I am a firm believer that what's right is right and what's wrong is wrong.
This is wrong.