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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,042 reviews
August 30, 2018
Friendly, great communication Thank you for a wonderful experience buying , two cars. My husband is very picky about dealing with salseman and Ben got his attention by communicat Thank you for a wonderful experience buying , two cars. My husband is very picky about dealing with salseman and Ben got his attention by communicating with him over internet then calling not to bug or push but to get details and what we could be at financially.very honest and truthful and stayed late to get the deal done thank you and definitely will come back on trades More
by Rob
Employees Worked With
Alan, Ben Milford
Helpful August 29, 2018
Traveled from Little Rock to buy a Jetta Ben was very personable and knowledgeable salesperson. The new facility is very clean and professional. The dealership also has a better selection of Ben was very personable and knowledgeable salesperson. The new facility is very clean and professional. The dealership also has a better selection of vehicles than the Little Rock dealers. I would highly recommend Crain VW. More
by Debkelly
Employees Worked With
Derek Marshall, Ben Milford
August 26, 2018
Maintenance This was my first experience having my car serviced at this dealership and I will definitely be back. The service was very good and reasonably priced, This was my first experience having my car serviced at this dealership and I will definitely be back. The service was very good and reasonably priced, and I very much appreciated having a loaner car. More
by Sam
Verified CustomerEmployees Worked With
Manny
August 22, 2018
Respectful They were respectful and took care of my car in a timely manner. I enjoyed my visit and the car I took home was amazing They were respectful and took care of my car in a timely manner. I enjoyed my visit and the car I took home was amazing More
by lwren2018
Employees Worked With
Derek Marshall, Kenny Ford
August 20, 2018
First big girl purchase I came to this dealership not expecting much but Ben REALLY helped me and got me the best deal possible. Honestly, he helped me more than any other ca I came to this dealership not expecting much but Ben REALLY helped me and got me the best deal possible. Honestly, he helped me more than any other car dealership I went to! He was also very personable, I was very impressed with the customer service I recieved! 10/10 would recommend More
by Karen
Employees Worked With
Derek Marshall, Ben Milford
August 19, 2018
Fuel pump I got my fuel pump recall on my VW car, and I take it to local dealer shop to get it taking cared. My car was proformance prefect before I take it in, I got my fuel pump recall on my VW car, and I take it to local dealer shop to get it taking cared. My car was proformance prefect before I take it in, but after I got my car out the shop, the engine light, epc light went on and I have to wait till on Monday to take it in More
by WE1WEIZHANG
Employees Worked With
Alan Alvayero
August 17, 2018
First time at Crain VW Ben Milford, a sales rep was excellent. He knew his product very well and was very patient with all of my question. I highly recommend Ben and Crain. Ben Milford, a sales rep was excellent. He knew his product very well and was very patient with all of my question. I highly recommend Ben and Crain. More
by DQLQ72745
Employees Worked With
Ben Milford
August 16, 2018
Just horrible.... I went in for a initial rattling of my dashboard, to have my tires rotated and oil changed. I pick up my car, the whole car begins to shake. Stopped I went in for a initial rattling of my dashboard, to have my tires rotated and oil changed. I pick up my car, the whole car begins to shake. Stopped at another dealership along my way home because I was too scared to turn back and drive all the way back to the dealership. Turns out, all of my lugnuts on my tires were very very loose and we’re beginnig to come off the wheels. They didn’t tighten them up to standard. Which would have resulted in my wheels falling, it was only a matter of time.... that means an accident, with just myself or injuring someone else.... Both dealerships I went to confirmed this. After calling the dealership and telling them what had happened, they did nothing to really make right. In fact, the first individual who is the service manager, I talked to didn’t even apologize and blamed it on the service tech, rather than take responsibility for what his employees did. It wasn’t until almost a month later when the customer care relationship guy called did he apologize perfusely. I’ll never go back. Nor would I recommend it. More
by aoii7890
Employees Worked With
Unsure of names
August 04, 2018
Everyone took wonderful care of us! I brought my car in with a vibration that I had been trying to get fixed at another business several times. I was frustrated with the other business a I brought my car in with a vibration that I had been trying to get fixed at another business several times. I was frustrated with the other business and explained our ordeal to Andrew. He was very attentive, listened to my concerns and assured me they would do all they could to get the problem fixed. The service guys found the issue quickly and Andrew explained the issue to me and was extremely helpful! Thanks for your help and professional service! More
by tkronkow
Employees Worked With
Andrew Luper
August 03, 2018
Terrible 1 day and 75 miles after a scheduled oil change, the oil level light came on. I was an hour out of town and not near a VW service center. I pulled i 1 day and 75 miles after a scheduled oil change, the oil level light came on. I was an hour out of town and not near a VW service center. I pulled into the first car repair shop I could find, lifted the car and oil was everywhere on the undercarriage. We traced the leak to the oil filter housing cap and upon removal found that the cap was put on WITHOUT the O ring! Seriously...they did an oil change and forgot to put an O ring back on the cap. I lost 3 quarts of oil in 75 miles. It took 3 hours to find VW TDI spec grade oil, get to the place to purchase it, get back to the shop, replace the filter (WITH the O ring), clean the oil off the car, refill the oil and get back on the road. By that time we were not going to be able to get to our destination in time, so we turned around and went back home. This was an amateur mistake by VW certified mechanic. Although the Volkswagen Service Manager is going to reimburse the $200.00 + bill for the repair, I still missed out on a long planned out of town commitment. Not a very good experience! More
by OKEEFER
Employees Worked With
Michael Trevor Randazzo
