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Crater Lake Mazda

Medford, OR

4.9
20 Reviews
Call Dealership (541) 774-3580

2517 Biddle Road

Medford, OR

97504

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20 Reviews of Crater Lake Mazda

October 13, 2025

They were very quick, informative, helpful . They have professional staff .that is all the words More

by Rgt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Houghton
Report | Print
Oct 13, 2025 -

Crater Lake Mazda responded

Thank you for the 5-star review! Quick, informative, helpful, and professional is the tippity-top of what we strive for and to hear you experienced it all means the world to us. We appreciate your business greatly and look forward to seeing you next time!

October 10, 2025

Phil in maintenance is awesome. I driv 30 miles to the Mazda and he is the main reason I continue. Fair, honest, down to earth and the man hustles. More

by Minegarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Report | Print
Oct 10, 2025 -

Crater Lake Mazda responded

It's fantastic to hear that Phil is the reason you make the drive to see us! Thank you for choosing Crater Lake Mazda and for sharing your experiences with him. As always, we are just a phone call away if you need anything. Safe travels!

October 06, 2025

Tanner was super helpful and always took in account what our needs were. Strongly recommend. More

by Garrett Tischner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner Newcombe
Report | Print
Oct 06, 2025 -

Crater Lake Mazda responded

Thank you for your review, Garrett! It is wonderful to hear that Tanner was super helpful and that he always took into account your needs. We appreciate your business and recommendation and look forward to seeing you again here at Crater Lake Mazda!

September 28, 2025

Phil is an outstanding service representative. He is positive and attentive. Have been a client for the past few years. More

by Sprklplty1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Report | Print
Sep 29, 2025 -

Crater Lake Mazda responded

Thank you for your business and your review of Phil! We’ll pass your kind words along to him. See you next time at Crater Lake Mazda!

September 22, 2025

Phillip is a great asset to your company, he is efficient, friendly and detailed in his work:) Give him a raise. More

by Ldurham2020windows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Report | Print
Sep 22, 2025 -

Crater Lake Mazda responded

We couldn't agree more, Phillip is a true gem! Your kind words and support mean a lot, and we'll make sure he hears them! See you next time at Crater Lake Mazda!

September 17, 2025

Mazda Ford was very helpful. Found what I was looking for almost instantly! In and out same day! More

by jaydinspaeth1902
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Sep 17, 2025 -

Crater Lake Mazda responded

Hi Jaydin, thank you for the 5-star review! Our team here at Crater Lake Mazda is so happy to hear that we could help find exactly what you were looking for. It is always our goal to get you in and out of here and back on the road in something you love. We look forward to seeing you in the future and until then, safe travels!

September 11, 2025

Medford's Crater Lake Mazda is a smooth running and efficient operation. With Mazda being a solid, reliable car, all the service that I have experienced is routine, scheduled service. Thank You Phi More

by j.r.souders32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Houghton.
Report | Print
Sep 11, 2025 -

Crater Lake Mazda responded

Thank you for sharing your feedback about Phil and the rest of our team! It is great to hear that you had a wonderful experience, and we look forward to seeing you next time at Crater Lake Mazda. Safe travels!

July 26, 2025

Pill make every visit a delight , the video is most appreciated by the tech thanks More

by dcotner541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil h
Report | Print
Jul 28, 2025 -

Crater Lake Mazda responded

Hi, thank you for your 5-star review! We are so happy to hear that you always enjoy your time with us at Crater Lake Mazda. It sounds like Phill and the techs make your experiences above and beyond and we couldn't be happier to know that. We look forward to seeing you next time!

July 20, 2025

They were friendly and knowledgeable. They were respectful and I think willing to make the best deal possible. More

by saltandlight7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed
Report | Print
Jul 22, 2025 -

Crater Lake Mazda responded

Thank you for sharing your review of our team! We are happy to hear that you had a friendly, respectfully and knowledgeable experience. We appreciate your business, and we hope to see you again at Crater Lake Mazda!

July 01, 2025

The service was great by Phillip, the repairs were great but a bit pricey. The ultimate detail was less than ultimate and I am very disappointed in how much wasn't done and or done well. When I let Phillip More

by Barbaracook64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHILLIP
Report | Print
Jul 02, 2025 -

Crater Lake Mazda responded

Hi Barbara, thank you for sharing your feedback. We're glad to hear Phillip provided great service but apologize for the detailing issues at Crater Lake Mazda. We'll make sure this is addressed and appreciate your patience as we work towards a resolution!

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