Crescent Ford

Proud Owners of a New 2014 Ford Focus SE My husband and I had a fabulous experience at this dealership. Benny was very helpful and friendly. He listened to what my husband wanted and he fou My husband and I had a fabulous experience at this dealership. Benny was very helpful and friendly. He listened to what my husband wanted and he found the perfect car for him. He was very informed about the car itself and all the features. He made sure that the car was fill up with gas and cleaned. Kim explained all our paperwork in a very timely manner. She was very friendly, helpful and made it a personal experience. The entire process only took 3 hours, which was amazing. This is my dealership of choice!! More

Just bought a new Escape Benny was awesome! He met my Mom and I at the door Saturday afternoon, and he was very friendly and pleasant! Not pushy or overbearing! He made me fee Benny was awesome! He met my Mom and I at the door Saturday afternoon, and he was very friendly and pleasant! Not pushy or overbearing! He made me feel very at ease and relaxed with the car during the test drive and kept us both laughing! Best car salesman experience ever!! And Kim was very helpful and open and honest while giving us quotes on payment options! Benny and Kim had everything ready for me when I went back in to sign the papers and get my car! Car was filled up with gas, cleaned, and ready go! More

Benny was great We bought a CPO 2014 Focus from Benny. Great price and just the one my wife wanted. Would buy at Crescent Ford again. Thanks James & Dorothy We bought a CPO 2014 Focus from Benny. Great price and just the one my wife wanted. Would buy at Crescent Ford again. Thanks James & Dorothy More

Satisfied Pre-Certified Car Purchaser What a great experience at Crescent Ford! Extremely friendly, professional, and efficient. Benny Link was excellent to work with as well as the enti What a great experience at Crescent Ford! Extremely friendly, professional, and efficient. Benny Link was excellent to work with as well as the entire staff. Awesome day for me and my husband. We will definitely be back and look forward to a long relationship with Crescent Ford. Many thanks... More

Terrible experience! Never going back EVER! My wife and I went in to Crescent Ford looking to buy a new car. Wes was very rude to me and my wife! Without evening discussing a budget he only wa My wife and I went in to Crescent Ford looking to buy a new car. Wes was very rude to me and my wife! Without evening discussing a budget he only wanted to show us the used inventory when we were very clear we wanted to look at the new trucks. He judged what we could afford based on the color of our skin, we were and still are very offended!!! This is horrible customer service!!! You certainly made us feel unwelcome and we will be sure to let other people know that is how they can expect to be treated if they go to Crescent Ford. It was a terrible experience and we will NEVER be back!!! More

Very good experience!! I have been looking for a new truck for three years but could never make up my mind or pull the trigger. Benny Link made me feel so comfortable and wa I have been looking for a new truck for three years but could never make up my mind or pull the trigger. Benny Link made me feel so comfortable and was never pushy and totally honest about everything. He worked with me for two days until I was completely satisfied. I will definitely be back when it is time to trade again. More

Best Car Buying Experience I bought my wife a new car and traded her old one. David Martin was a pleasure to deal with. He was not pushy like other salesman and very down to ear I bought my wife a new car and traded her old one. David Martin was a pleasure to deal with. He was not pushy like other salesman and very down to earth. He worked with us in ways like no other dealership ever has. A great car buying experience. Would absolutely recommend David Martin and Cresent Ford to anyone. More

Great Customer Experience Benny Link is great to work with. My husband and I have bought 3 cars from Benny and he is so wonderful to work with. We bought our 3rd car from the Benny Link is great to work with. My husband and I have bought 3 cars from Benny and he is so wonderful to work with. We bought our 3rd car from the dealership this evening and it was an excellent experience. I highly recommend this dealership. Very friendly staff and service. We have our vehicles serviced at the dealership and they always take great care of us. We will continue to buy and service our cars at Crescent Ford. More

Wonderful Experience Benny was great to work with. He was personable, accommodated our needs, and was honest with us. He was not pushy and gave us the time we needed. W Benny was great to work with. He was personable, accommodated our needs, and was honest with us. He was not pushy and gave us the time we needed. We plan to use the dealership for all of our needs. More

2014 Focus Transmission Problem Recently traded my 2009 Focus (fantastic little car!) for a 2014 Focus SE. Right away, I noticed problems with the transmission trying to move throug Recently traded my 2009 Focus (fantastic little car!) for a 2014 Focus SE. Right away, I noticed problems with the transmission trying to move through the lower gears when accelerating from a stopped, or almost stopped, position. The car hesitates badly, then jerks, stutters, and sometimes grinds as it tries to go. The grinding noise sounds like cogs are being ground off of a gear, and I fear permanent damage is being done. (Less than 6,000 miles on the car!) Crescent has already "reprogrammed" the transmission, but it has not fixed the problem. The problem is getting worse. Now I m told that Ford has released a "new program" that will need to be installed, and if that doesn't work, I'll probably need a new clutch assembly, but that there is a "national backorder" on the clutch assemblies. Also, I'm told that Crescent can't even order a clutch assembly until a technician has experienced the problem and verified it with a computer. Obviously, I am simply fabricating the issue since I have nothing better to do than be without my car repeatedly and try to find alternative transportation to work in Greensboro. I just now read many on-line reviews of the 2014 Focus, and apparently this is a major problem with the transmission system used in Focus since 2012. The transmission issue is extremely dangerous in traffic and I am very concerned. ALSO, I got 37+mpg with my 2009 Focus, and I'm getting only 27-28 mpg highway with the 2014. I'll have to see if Ford and Crescent can remedy these problems soon, but as of now, I regret purchasing the 2014 Focus, and am disappointed with the current attitude of some of the Service Reps. This may be a "Ford" problem, but Crescent needs to take care of its customers better than this. More