Crest Cadillac
Brookfield, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 AM
Sunday Closed
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Break fluid and coolant were both low. Break fluid was noted as good, it was not. Aren't fluid top offs part of the oil change? When service was completed, going over the paperwork would h Break fluid was noted as good, it was not. Aren't fluid top offs part of the oil change? When service was completed, going over the paperwork would have been great, instead of here you go, pay over there. Would this have been different if I was a man? More
I came back twice for them to get some front end work corrected and wasn’t charged both times. corrected and wasn’t charged both times. More
The dealership is clean and local. Service writer Ryan Lacric is an exceptional person who tried to go above and beyond to help me. My problem is with the service as a whole. My vehi Service writer Ryan Lacric is an exceptional person who tried to go above and beyond to help me. My problem is with the service as a whole. My vehicle spent almost 3 months there and at the end of the day I spend almost $1800 to replace a part that didn’t solve my problem. Once the vehicle was returned to me it took me 2 days to diagnose and repair the problem myself. Problem is when I picked up the vehicle originally my heated seats and HVAC system didn’t work at all. But the did work when I dropped it off. I called back and tried to get it in again and was told it’s not a programming issue and I would need to book a troubleshooting appointment again. Likely spending money for something I believe the technician caused. I feel extremely ripped off and have spend most of my savings on a repair that did nothing. I’m definitely spreading the word to not use that service department and am currently exploring my options. I just want the things that use to work when I brought it in to work again. More
Aaron was great, knowledgeable, friendly and attentive. Will definitely be back in for the next visit Will definitely be back in for the next visit More
Fast friendly service! Knowledgeable service department, great technicians capable of solving tough issues. Customer focused. Knowledgeable service department, great technicians capable of solving tough issues. Customer focused. More
I was treated with respect when asked a question that I could not answer and should have known the answer. I was there for an oil change and tire rotation. Ryan, the young man helping me, asked me where could not answer and should have known the answer. I was there for an oil change and tire rotation. Ryan, the young man helping me, asked me where the 'lug nut key' was and I had no idea what that was or where it was to be used. He showed me the one different bolt on the tire where it is used to unlock and we found it very easily in the trunk of my car. Once again, as a woman, I realized I still have a lot to learn about a car. More
Had some repairs done on my Cadillac yesterday Crest Cadillac was right on point Glenn the mechanic fixed my car in a timely fashion and the service writers Dan and the rest of the guys are always kind Cadillac was right on point Glenn the mechanic fixed my car in a timely fashion and the service writers Dan and the rest of the guys are always kind and very helpful. I’m a Crest Cadillac customer for life… More
Without question the best automotive services I have had for any cars I’ve owned. I genuinely feel like they appreciate me as a customer. for any cars I’ve owned. I genuinely feel like they appreciate me as a customer. More
Aaron was very helpful in getting the problem found and fix in a reasonable time I’ll be back for sure fix in a reasonable time I’ll be back for sure More
The people there are very kind and professional and they get right to work no playing around. Brought my car up for a tune up and got a car wash and my air conditioning fixed these guys rock !! My car is ru get right to work no playing around. Brought my car up for a tune up and got a car wash and my air conditioning fixed these guys rock !! My car is running better than ever very clean and ice cold . Thank you Cadillac More










