Dan was my team lead on my most recent repairs. He is the kind of person that will keep you informed of what is needed in advance with any upcoming maintenance or repairs. He is a very friendly and professional person. After Jim retired, I selected him as my new service rep going forward because since I have owned my vehicle, he has been more than willing to answer any of my inquiries with patience and understanding when my initial team lead was not available. He is a great asset to your company and should be commended on his expertise and professionalism. Also, I would like to thank the dealership/service rep...for working with me on the cost of some of the repairs because everything seem to be so costly with this type of vehicle and sometimes you are unexpectingly presented with additional repairs aside from your scheduled repairs.