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Crest Cadillac
Brookfield, WI
2,786 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,786 Reviews of Crest Cadillac
March 05, 2022
Extremely disappointed. First, my car was over 2 weeks late. I was very understanding, and didn’t even use a loaner car. I kept asking what the hold up was. They said cov First, my car was over 2 weeks late. I was very understanding, and didn’t even use a loaner car. I kept asking what the hold up was. They said covid, then my parts were on backorder, I was told it would be done in 4 more days. I said how disappointed I was over the phone, and then magically my car was done the next morning. When I went to go pick it up, my quoted repair was 40% higher. When I asked both the service manager and service technician i was given conflicting stories. When I asked about the conflicting stories, the service manager just said well your car is done, if you want it pay around the corner at the desk. My family has bought cars from crest, we have serviced our other GM cars at crest, and I could not believe what happened. Extremely disappointed! If someone from higher management at crest would like to talk about this I would be happy to talk. I will be talking to my friend the regional manager of GM about this. More
by gtbob33
Verified CustomerEmployees Worked With
Brady Brown, Aaron Carpenter, Greg Fischer, Dave Cesel
March 05, 2022
I have always had courteous, efficient, prompt and helpful service at Crest Cadillac.. Aaron & Ryan especially have treated me very kindly. helpful service at Crest Cadillac.. Aaron & Ryan especially have treated me very kindly. More
by JTISONIK
Employees Worked With
Aaron Carpenter, Ryan Lakric
March 04, 2022
I brought in my ATS with a check engine light on. The issue was properly diagnosed, part replaced, problem solved! Crest is the Best! Jim Z. New Berlin WI The issue was properly diagnosed, part replaced, problem solved! Crest is the Best! Jim Z. New Berlin WI More
by Cadillac2
Employees Worked With
Tim Carrao Parts Manager *****, Ryan Lakric
March 03, 2022
Great experience. Courtesy transportation was really helpful as wife was out of town. Getting through to service to schedule service was a problem as it took me thr Courtesy transportation was really helpful as wife was out of town. Getting through to service to schedule service was a problem as it took me three days. More
by MATUSIK.MARK
Employees Worked With
Dan Deutschendorf
February 27, 2022
I have nothing but good things to say about my service visits at Crest Cadillac Brookfield. All the service that has been performed on my Cadillacs has been handled promptly and flawlessly. Per instructio visits at Crest Cadillac Brookfield. All the service that has been performed on my Cadillacs has been handled promptly and flawlessly. Per instructions of Ryan Lakric I was told to bring in my ATS as soon as the check engine light comes on for one of asymptomatic issues that cars can occasionally have. I dropped the car off yesterday using Crests convenient night drop box feature and I have total and complete confidence that the Crest Cadillac service team will follow through, diagnose the issue and correct the issue flawlessly just as they have with all the service they have performed on my Cadillacs. Jim Z. New Berlin WI More
by Cadillac2
Employees Worked With
Tim Carrao Parts Department Manager *****, Ryan Lakric
