
Crest INFINITI
Frisco, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,378 reviews
Fabulous Service DJ picked me up at the airport and drove me to the dealership to pick up a Cadillac Escalade that we ordered through him. I was taking delivery and n DJ picked me up at the airport and drove me to the dealership to pick up a Cadillac Escalade that we ordered through him. I was taking delivery and needing to drive to Houston that evening to see family I hadn't seen in years so I needed processing to be quick. Besides DJ being a super nice person through the entire process and also a Veteran he had all the paperwork with Two bottles of water waiting for my journey. They educated me on all the bells and whistles the car had to offer and off I went in time to have dinner using the back massage and XM radio all the way! DJ was courteous, efficient and polished. I would highly recommend this brand new dealership and DJ!! He won't let you down! More
Purchased new 2016 QX80 & love it! Very nice guy & very professional. Appreciated his help. Purchased a 2016 Escalade from Creat last year & must say the Infinity Dealership was a muc Very nice guy & very professional. Appreciated his help. Purchased a 2016 Escalade from Creat last year & must say the Infinity Dealership was a much more professional & pleasant experience. DJ & Earnest were both a pleasure to work with. More
Great Employee DJ is a very professional, patient, knowledgeable salesman. When I decided not to purchase an Infiniti - he ask if I had considered Cadillac - I repli DJ is a very professional, patient, knowledgeable salesman. When I decided not to purchase an Infiniti - he ask if I had considered Cadillac - I replied I had not. He stated he walk with me to the dealership next door, introduced me and my family to another wonderful salesman, Chris. We were able to quickly find a vehicle I love. I would definitely recommend this dealership to anyone that is looking to purchase a vehicle without a lot of hassle. One impressive thing about DJ is that even though I did not buy an Infiniti where he was at, he was willing to go the extra mile to help me find a vehicle that worked for me and my family. More
Best experience ever Dj was super nice, very professional he made my experience of purchase a new car the best I recommend this dealership to everyone especially contact Dj was super nice, very professional he made my experience of purchase a new car the best I recommend this dealership to everyone especially contact Dj he's the best sales person there More
Great Service! My wife and I had a wonderful experience at Crest Infiniti. Everyone provided great customer service, especially DJ Johnson. DJ made our transaction My wife and I had a wonderful experience at Crest Infiniti. Everyone provided great customer service, especially DJ Johnson. DJ made our transaction a very smooth one. He did a great job of explaining all of the options that were available to us. More
The world needs more like DJ Johnson! Our experience with Crest Infiniti was a wonderful experience due to the outstanding service portrayed by DJ Johnson. He was extremely knowledgable a Our experience with Crest Infiniti was a wonderful experience due to the outstanding service portrayed by DJ Johnson. He was extremely knowledgable and personable. DJ did not give us some "smooth" sales speech, rather he spoke to us logically and intelligently. I appreciate the service DJ gave us and I will send everyone I know to him directly. Thanks DJ for such excellence! More
DJ Johnson---The Very Best in Vehicle Sales Personnel My father was an auto dealer. So, I know most of the tricks of the trade, and a good, great, and ethical salesperson when I see one. DJ Johnson is My father was an auto dealer. So, I know most of the tricks of the trade, and a good, great, and ethical salesperson when I see one. DJ Johnson is one of the finest I have ever met. He was there to meet and address my needs and concerns, not his or the dealerships. He did a superb job. Absolutely first class, top level customer service. Dr. WLS More
Crest is very professional and DJ is excellent! Before my final decision, I have talked with different salesmen among various dealers but finally I have to say DJ is absolutely the best one who will Before my final decision, I have talked with different salesmen among various dealers but finally I have to say DJ is absolutely the best one who will always fight for his client and bring pleasant car purchasing experience to his customer. DJ helped me a lot even during his day-off from work or at very late time in the evening. Instead of pushing, he is always very patient and willing to listen. I would strongly recommend DJ and Crest if someone wants to buy a new Infiniti. More
Great sales, and finance experience I really went through a great sales and finance experience m, I felt not only were we working together but they were out to find the best deal for my I really went through a great sales and finance experience m, I felt not only were we working together but they were out to find the best deal for my situation. DJ was great and also working with Thanh and Li in finance was an amazing experience to feel that not only was I purchasing a car but they made it feel like they cared about my future experience with Infiniti. More
False Advertisement and Deceptive Trade Practices UPDATE: I recently purchased my second vehicle from Crest Auto Group, which recently moved to Frisco from Plano, and after numerous complaints, Crest UPDATE: I recently purchased my second vehicle from Crest Auto Group, which recently moved to Frisco from Plano, and after numerous complaints, Crest has done nothing to address my dissatisfaction. Initially, during my second purchase on June 4, 2016 an Advertised 2013 Infiniti G37 Sedan with VIN XXXXXXXXXXX723036, mileage 29,148, priced at $23,984. However, the vehicle is not Certified Pre-Owned, as Advertised for $23,984. They assured me the vehicle underwent a near completed process to become certified, but they would not certify the car because it needed additional body work based on a 167 point inspection. To further their deceptive practices, one of the Sales Managers at Crest Infiniti Pre-Owned named Aaron directed me to the F&I representative Miguel for Infiniti Pre-Owned who initially added a service contract for $4,500 with interest to the deal. He demonstrated its superiority to the warranty of a certified model. I declined his offer; however, after relentless pressure I decided to purchase the service contract for a discounted price of $2,380. Also, other Add Ons were misrepresented and unfortunately financed like Anti-Theft and Zaktek, which I was told was included at no additional charge. Overall, my sales rep, David and the representative for F&I seemed to disagree about where my $3,000 down payment would be allocated. My sales rep said the principal, the F&I representative said the service contract and GAP. They both could not explain why funding was more than I needed for this purchase with a 7.99% APR. I regarded Crest’s actions with interest rates as suspicious after they seemed to match my previous interest rate set by my bank during my last purchase with Crest. This was before my credit score increased by about 80 points. I later inquired, from their bank, my interest rate was intentionally “Marked Up” to 7.99%. Crest did not contest the interest rate manipulation but questioned my reason for contacting their bank. Although I have a good credit history and credit score, having considered all things in the auto industry, with an unmanipulated or marked up interest rate and a needless service contract for an Advertised Certified Pre-Owned vehicle, I would have saved about $9,000 or more during the term of the contract. Crest’s representatives became upset when I mentioned my plans regarding the contract, subsequently suggesting the bank won’t fund the deal. Crest representatives contacted me with an ultimatum: “Either bring the car back if you are not satisfied with it or keep it; but there will not be any further negotiations on the vehicle.” I then contacted a lawyer regarding the situation with Crest Infiniti. The next day the same bank representative, named Greg, whom I spoke with about 2 days prior, gave me a call letting me know he authorized the financing of the vehicle. After directing my complaints to Director in Sales Duncan McPhail and Managing Partner Mike Brosin over Crest Auto Group, they have yet to offer a solution. Someone in their position should simply certify the vehicle, provide the certificate with completion date and signatures. I believe integrity of Crest's sales and advertising created a false impression about the product or service offered in order to create a basis for a later “switch” to other, more expensive products or services, or products of lesser quality at the same price. Mike Brosin agreed to certify the unit I purchased and remove the service contract, make all of the necessary repairs and provide the second key. I was provided a loan car during this time while the 167 point certification procedures were being completed. Upon returning to the dealership, Certified Pre-Owned paperwork was not ready. I left and later received a phone call about the CPO paperwork ready and available for my retrieval. However, The General Sales Mgr., Duncan McPhail, Back-Dated the certification documents to June 3, 2016, prior to my purchase with his signature and signatures of employees, which is falsifying a legal document. The 167 point certification procedures and repairs were not completed until July 6, 2016. Duncan McPhail recommended I signed the falsified document, but I refused. As I discussed with Duncan McPhail and Mike Brosin, the 167 point certification procedures and repairs were not completed until July 6, 2016. I receive a voicemail stating the completion of certification and completed Certified Pre-Owned documents to pick up. I would like to see Crest Cadillac Infiniti and/or the representatives involved held accountable for continuous deceptive trade practices. More