Crest INFINITI

I reached out to Crest Infiniti in Frisco, Texas regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?” She responded no. Then I receive the buyer’s order. Guess what is there? Extra fees. I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some of these salesmen cannot read the room well. The car sales pitch is not needed on every engagement. Some people want a vehicle, know what they want, and also know the “extra” fees that are often not needed to make a deal occur. They proceeded to tell me they do not accept outside banks without clarifying that I am approved through a nationally recognized bank. The sales manager, “Skyler,” then calls and says he can work with the bank. They state they need a hold or deposit. Here is the kicker. I send my newly retired NCO Airman to test drive the truck. Both of us are former military, and myself a first responder. I am also a former Texas resident who moved to DFW during the pandemic, where I came to hospitals daily with body bags stacked as high as fences to help. This is the way this company wants to earn business? I am willing to buy this truck unseen off his word alone. They then tell me for at least 4 days that finance is going to reach out. I have texts to prove it: “Oh, we were really busy and they will be reaching out soon.” So you are telling me that if I was physically there, you would have me waiting for days with 40k ready to hand over, just to accept my hard-earned money? Then they want to call on an unplanned day where I have to go about my day — children, wife, work, etc. — and expect me to stop on a dime and bend over on a time they see fit. I asked Skyler specifically around what time finance would reach out on the 18th. He stated around 12 PM to 2 PM. At 4:30 PM, no call. At that point, I requested a refund of my deposit. One thing I cannot stand is a man, let alone anyone, who gives their word out and cannot keep their word. Minus the fact this should have been a no-work deal, similar to CarMax or Carvana. Make this make sense. If you are military or a first responder, be mindful when dealing with this dealership. More

The Crest Infiniti team made the entire QX80 buying experience outstanding. The team was fast, efficient, and incredibly professional from start to finish. They went above and beyond to have the vehicl experience outstanding. The team was fast, efficient, and incredibly professional from start to finish. They went above and beyond to have the vehicle fully ready for us, making the process smooth, stress-free, and genuinely enjoyable. Great communication, excellent customer service, and a level of attention to detail that really stood out. Highly recommend Crest Infiniti to anyone looking for a luxury vehicle buying experience done right. More

This is my 3rd car purchase at Crest from different individuals. Everyone of them are exceptional. Great team to work with and great dealership as well. individuals. Everyone of them are exceptional. Great team to work with and great dealership as well. More

The service was great while in person at Crest & the sale process. However, after the deal was done, they could care less! We called & called and left several messages just wanting to ask a simple question, process. However, after the deal was done, they could care less! We called & called and left several messages just wanting to ask a simple question, but no one was ever available or would ever return our calls. More

Everyone was pretty good except for the finance lady. Very dishonest & nontrustworthy. Would not recommend Very dishonest & nontrustworthy. Would not recommend More

Carter could use more coaching re interpersonal and customer engagement skills. More realistic estimates about technician work and commitments can be improved. Really like the car!! customer engagement skills. More realistic estimates about technician work and commitments can be improved. Really like the car!! More

Second time I have purchased and both times it was a quick and easy process! quick and easy process! More

Purchased a car and second key fob is not programmed to the car. The manual key does not fit the door. Need a second key programmed but we live in Waco, TX and the dealer wants us to drive back to the deal the car. The manual key does not fit the door. Need a second key programmed but we live in Waco, TX and the dealer wants us to drive back to the dealership, which is not an option. More

I cannot possibly say enough wonderful things about how amazing my experience at Crest Infiniti was! Initially I spoke to Rylie on the phone and she set an appointment with me immediately. A little later s amazing my experience at Crest Infiniti was! Initially I spoke to Rylie on the phone and she set an appointment with me immediately. A little later she communicated with me that she was going to be tied up with another client but had arranged for Gassett to assist in her absence. When I arrived, I was treated so kindly and with attention, education and patience. Gassett and Rylie worked seamlessly together to take care of me and Schuyler took the time to chat with me through all my financing questions! The teamwork was phenomenal, the service exceptional and I was left feeling like a VIP. 10 out of 10 if you had more stars available! Highly recommend! More