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Crest INFINITI - Service Center

Frisco, TX

4.8
377 Reviews

377 Reviews of Crest INFINITI - Service Center

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May 19, 2025

I now have 2 Infinity QX60s and I’m proud of both. I’ve never owned a better vehicle so now I drive a Black Car service with my new one. I have used other service centers and have had mixed reviews fo More

by RALS69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braeden Breysacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Nabors
May 20, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that you are enjoying your two INFINITI QX60s and that your experience with us has been consistently positive. Our team is dedicated to providing quality service and ensuring that our customers feel confident in the work we do. We appreciate your acknowledgment of the value we offer, and we're glad that you recognize the importance of peace of mind when it comes to vehicle maintenance. Thank you for recommending us for all maintenance and repairs. We look forward to continuing to serve you and your vehicles in the future!

May 18, 2025

Great Service! Professional staff, very courteous! Tony was great! I was greeted well and felt great throughout the entire service! More

by BRENDALBOYD05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
May 19, 2025 -

Crest INFINITI responded

Thank you for the wonderful feedback! We're thrilled to hear you had such a positive experience. Tony and the rest of our team appreciate your kind words. We're glad you felt welcomed and well cared for throughout your visit — that's exactly what we strive for!

May 19, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback, Brenda. We are thrilled to hear that you had a positive experience with our professional staff and that Tony made such a great impression. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to serving you again!

May 16, 2025

Great service! The service staff at Crest Infiniti is 1st class. They go above and beyond to make you feel welcome and really care about your questions and concerns More

by JMARTINEZ70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest INFINITI responded

We genuinely appreciate your kind words about our service team. It is our goal to provide first-class service and ensure that our customers feel welcomed and valued. We will certainly pass along your thanks to Tony and Trevor for their exceptional care. Thank you for choosing Crest INFINITI!

May 15, 2025

The people at Crest Infiniti who handled my service request for the My ZakTek application were very prompt, extremely professional, and the dealership presented a friendly atmosphere, More

by lw6ell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clinton-Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We are thrilled to hear that our team provided you with prompt and professional service regarding your My ZakTek application. Creating a friendly atmosphere for our customers is a priority for us, and we appreciate your recognition of our efforts. We look forward to serving you next time!

May 14, 2025

Did service requested on time Good to work with and will bring my car again More

by SLWWHITETENGIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 15, 2025 -

Crest INFINITI responded

Thank you for your positive feedback! We appreciate your acknowledgment of our timely service and are glad to hear that you had a good experience working with us. We look forward to welcoming you back the next time you need assistance with your car.

May 14, 2025

Made an appointment and dropped off vehicle Friday at 7:45 am, 15 minutes before appointment time for a VERY simple service request. Never heard from anybody, so called about 4:00 pm and was told my vehi More

by bmazur17
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Pham(?) and Robert Moler(?)
May 15, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us. We understand how important timely communication and service are, and we regret that we did not meet your expectations during your recent visit. Your feedback is invaluable, and we are committed to improving our processes to ensure a better experience for all our customers. We would appreciate the opportunity to address your concerns further. Please reach out to Randy Nabors at Rnabors@vtaig.com, and we will do our best to assist you. Thank you for your understanding.

May 12, 2025

Troy Dunn was phenomenal! He was very knowledgeable with all my vehicles concerns and answered all my questions. And i loved that my vehicle was washed after it was serviced. More

by orangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TROY DUNN
May 13, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're thrilled to hear that Troy Dunn provided such knowledgeable and attentive service. It’s great to know he addressed all your concerns and made the process smooth for you. We’re also glad you appreciated the vehicle wash—that extra touch is part of the care we aim to provide. Your kind words mean a lot, and we're proud to have earned your confidence in Crest INFINITI and Troy!

May 12, 2025

As I stated before, the service center was very professional, the work was completed as scheduled, and the prices was fair More

by Henry7460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
May 13, 2025 -

Crest INFINITI responded

Thank you for your continued support. We're glad everything was completed on schedule and that you found our service professional and pricing fair. We appreciate your business!

May 10, 2025

Troy Dunn saved me a lot of money! I mean a lot by standing with me. He puts the customer first! If you want to have options and someone shoot straight with you, go see Troy! More

by stanfikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn 5 Stars
May 12, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're thrilled to hear that Troy Dunn provided you with honest, customer-first service and helped you save significantly. It's great to know he made the process clear and gave you confidence in your decision. We'll be sure to recognize him for a job well done!

May 10, 2025

They are always very kind and welcoming when I go to the service department. This time I was disappointed with the service department when they detailed my car they took things out of my side door pocket th More

by RANDEEKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 12, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback. We’re so glad to hear that you've had positive experiences with our service department in the past. We truly apologize for any inconvenience caused by the items being removed during the detailing process. We understand how important those personal items can be and appreciate you bringing this to our attention. Please feel free to reach out to us directly if you’d like to discuss this further.

May 12, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback. We’re so glad to hear that you've had positive experiences with our service department in the past. We truly apologize for any inconvenience caused by the items being removed during the detailing process. We understand how important those personal items can be and appreciate you bringing this to our attention. Please feel free to reach out to us directly if you’d like to discuss this further.

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