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Crest INFINITI - Service Center

Frisco, TX

4.8
507 Reviews

507 Reviews of Crest INFINITI - Service Center

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August 22, 2025

The services were excellent. Andrew helped me with the loaner quickly with detail instructions. Will recommend this dealership to friends. More

by QUENKY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2025

Working with Trevor, couldn't ask for anyone better. He stayed on top of the repairs that were being done. Kept in contact with me about the progress on the car. Will always only use Crest for my Infini More

by PARRATROY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rogers
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August 21, 2025

Polite staff, efficient timely service and a wait in comfortable surroundings. Troy was pleasant and communicated well after a very short wait in the service bay. The mechanics found a problem with a b More

by MOM_MCGUIRE
Recommend Dealer
Yes
Employees Worked With
Troy,
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August 21, 2025

Service was thorough and completed according to the estimated timeframe. I was kept in the loop throughout the process. More

by BRIAN-AGNEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Service
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August 21, 2025

Crest has always delivered on what they have promised. Their service work is completed when they say it will be and they always meet the quoted price. Tim L. More

by TIMLMICH78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in Service
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August 15, 2025

Working with Tony in Service is great. The responsiveness and willingness to answer questions and address concerns. Consistently provides a great service experience. More

by JRidlen
Recommend Dealer
Yes
Employees Worked With
Tony Brown
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Aug 20, 2025 -

Crest INFINITI responded

We are delighted to hear about your wonderful experience with our service team. Your feedback about the exceptional responsiveness and willingness to address your questions and concerns truly means a lot to us at Crest INFINITI. We take great pride in consistently delivering outstanding service experiences for our valued customers. Thank you for taking the time to share your positive experience with us.

August 15, 2025

Service was extremely fast, and they leverage some digital customer facing tools to keep you in the loop on the process. I also met the Service Manager during check out, and he remembered me from the More

by KEVIN.COX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

Crest INFINITI responded

We deeply cherish your loyalty and the trust you have placed in us over the past decade. Your recognition of our quick service and digital tools that keep customers informed throughout the process means so much to our team. It is wonderful to hear that our Service Manager made such a personal connection by remembering you from your previous visit - building those lasting relationships is what we strive for with every interaction. Having served you through three vehicle purchases and ongoing service needs, we are grateful for customers like you who recognize our commitment to delivering exceptional experiences. Your feedback about our people and dedication to great customer service truly reflects what Crest INFINITI stands for.

August 14, 2025

I would not use this service center again. The people are fine, but everything is WAY OVERPRICED! More

by leonard_wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DavidClinton Nasuwa
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Aug 20, 2025 -

Crest INFINITI responded

Thank you for sharing your concerns about your experience. We understand your frustration and your feedback is important to us. We appreciate that you found our team members to be helpful, and we take seriously your concerns about service pricing. We would welcome the opportunity to discuss your experience further and address your concerns directly. Please contact Randy Nabors at Rnabors@vtaig.com so we can better understand your situation and work toward a resolution.

August 10, 2025

I have always enjoyed coming to Crest. I have purchased at least four vehicles from them. Each time the sales experience has been great. The service team has always been top notch and h More

by rym2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony in the Service Department
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Aug 20, 2025 -

Crest INFINITI responded

We are delighted to hear about your continued loyalty and positive experiences with us over the years. Your trust in choosing us for four vehicle purchases speaks volumes, and we truly value long-term relationships like yours. It's wonderful to know that our sales team has consistently provided you with great experiences and that our service department has earned your confidence through honest and quality care. We take pride in our attention to detail and commitment to excellence, and your recognition of these efforts means everything to us. Thank you for being such a valued customer.

August 10, 2025

Great associate experience from Derick Pham, look forward to working with him in the future. More

by Richard A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick Pham
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Aug 20, 2025 -

Crest INFINITI responded

We are overjoyed to hear about your wonderful experience with our team. Your positive feedback about working with Derick truly means the world to us. We take great pride in having dedicated professionals who provide exceptional service and build lasting relationships with our customers. It sounds like you had an outstanding experience, and we are thrilled that you are looking forward to future interactions. Thank you for taking the time to share your experience, and we appreciate your trust in our team.

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