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Crest INFINITI - Service Center

Frisco, TX

4.8
553 Reviews

553 Reviews of Crest INFINITI - Service Center

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October 01, 2025

Service and detail attention is the best way n the industry, this people try to have customers best experience in regard of your vehicle care More

by Leo Bados
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 01, 2025 -

Crest INFINITI responded

We are absolutely thrilled to hear about your wonderful experience with our team! Your recognition of our commitment to exceptional service and meticulous attention to detail truly means the world to us. We take great pride in ensuring that every customer receives the highest level of vehicle care, and knowing that we succeeded in providing you with an outstanding experience is incredibly rewarding. Your feedback reinforces our dedication to maintaining the best standards in the industry and motivates us to continue delivering the quality service that sets us apart. Thank you for taking the time to share your positive experience.

October 01, 2025

The work was completed as discussed and very efficient in both valet pick up and drop of service. More

by ericda23
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 01, 2025 -

Crest INFINITI responded

Your positive experience with our service team means so much to us. We are thrilled that the work met your expectations and that our valet pickup and drop-off service provided the convenience you needed. Your feedback about the efficiency of our process helps us continue delivering quality service that our customers can count on. Thank you for choosing Crest INFINITI and for taking the time to share your experience.

October 01, 2025

Not a big deal but I called atleast 1 mth in advance to make sure when I bring my qx80 in, I wanted to get a qx80 loaner. I got a qx60. Not a big deal but frustrating More

by JWARE1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Crest INFINITI responded

We genuinely admire your patience and understanding regarding the loaner vehicle situation. We recognize how important it is to have the specific vehicle you requested, especially when you planned ahead by calling a month in advance to arrange for a QX80 loaner. We understand that receiving a QX60 instead was not what you expected and can see how this would be frustrating despite your gracious attitude about it. Your feedback helps us improve our loaner vehicle coordination process to better meet our customers' specific requests in the future. We truly value your business at Crest INFINITI and appreciate you taking the time to share your experience with us.

October 01, 2025

I waited for long time to get informed on the situation of my car,! Could have the inspection done,but I got all other needed services after ! More

by KapingaMuyumba54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
September 29, 2025

Crest Infiniti is always a pleasure to go to. The facility is great, people are kind and care about your visit. Will highly recommend More

by jon.shepherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Crest INFINITI responded

Thank you immensely for taking the time to share your wonderful experience with us. It brings us great joy to know that visiting our facility is consistently a pleasure for you. We take pride in maintaining a welcoming environment and ensuring our team provides the caring service that makes each visit special. Your recommendation means the world to us, and we look forward to continuing to exceed your expectations.

September 28, 2025

This was a wonderful dealership experience with getting my oil changed. I really appreciate their assistance with my vehicle. More

by LILBOYB07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bannister
Sep 29, 2025 -

Crest INFINITI responded

We are ecstatic to hear about your wonderful experience. It brings us great joy to know that our team provided excellent assistance with your vehicle's oil change service. We truly value customers like you who take the time to share their positive experiences. Your feedback motivates our team to continue delivering the high-quality service that every customer deserves. Thank you for choosing Crest INFINITI for your automotive needs.

September 28, 2025

Great Service, Great Personnell and quality service by the dealership. Would highly reccomend this dealership. More

by TBURR58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us. We are absolutely thrilled to hear that you found our service exceptional and our team provided the quality care you deserved. Your kind words about our personnel mean so much to us, as we work hard to ensure every customer feels valued and well taken care of. We truly appreciate your recommendation and are grateful that you chose Crest INFINITI for your automotive needs. Your positive feedback motivates our entire team to continue delivering the high standard of service that you experienced.

September 28, 2025

Prompt greeting when I arrived. Service associated covered all of the service needs and what was covered under my premium plan. All work was done to my satisfaction. More

by CARLBOWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Holguin
Sep 29, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We deeply respect your feedback about receiving a prompt greeting upon arrival and having all your service needs thoroughly addressed. It's wonderful to hear that our service team was able to cover everything included in your premium plan and that all work met your expectations. Your satisfaction with the quality of service provided means a great deal to us at Crest INFINITI. We appreciate your trust in our team and look forward to continuing to provide you with excellent service in the future.

September 28, 2025

Crest Infiniti Service Center is very thorough, efficient, and the work is top notch. I highly recommend them. More

by David Sink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulysses (Tony) Brown
Sep 29, 2025 -

Crest INFINITI responded

We are overjoyed to hear about your positive experience with our service center. Your feedback about our thoroughness and efficiency means so much to us, and we truly appreciate you recognizing the quality of our work. It's wonderful to know that you found our team's approach met your expectations. Thank you for taking the time to share your recommendation - it helps us continue delivering the level of service our customers deserve.

September 28, 2025

Always a great experience. I have a Nissan Murano and I hate the service at Nissan. I had an Infinity and love the service I received from Infinity. Nissan could learn a thing More

by KATHRENSIMIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Sep 29, 2025 -

Crest INFINITI responded

We are excited to hear that you consistently have wonderful experiences with us. Your loyalty and trust in our service team means everything to us. We take great pride in providing the exceptional care and attention that keeps you coming back, and it's incredibly rewarding to know that our commitment to excellence shines through in every visit. Thank you for recognizing the quality of service we strive to deliver - your positive feedback motivates our entire team to continue exceeding expectations.

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