I reached out to Crest Infiniti in Frisco, Texas
regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you
regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?” She responded no. Then I receive the buyer’s order. Guess what is there? Extra fees.
I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some of these salesmen cannot read the room well. The car sales pitch is not needed on every engagement. Some people want a vehicle, know what they want, and also know the “extra” fees that are often not needed to make a deal occur.
They proceeded to tell me they do not accept outside banks without clarifying that I am approved through a nationally recognized bank. The sales manager, “Skyler,” then calls and says he can work with the bank. They state they need a hold or deposit.
Here is the kicker. I send my newly retired NCO Airman to test drive the truck. Both of us are former military, and myself a first responder. I am also a former Texas resident who moved to DFW during the pandemic, where I came to hospitals daily with body bags stacked as high as fences to help. This is the way this company wants to earn business?
I am willing to buy this truck unseen off his word alone. They then tell me for at least 4 days that finance is going to reach out. I have texts to prove it: “Oh, we were really busy and they will be reaching out soon.”
So you are telling me that if I was physically there, you would have me waiting for days with 40k ready to hand over, just to accept my hard-earned money?
Then they want to call on an unplanned day where I have to go about my day — children, wife, work, etc. — and expect me to stop on a dime and bend over on a time they see fit.
I asked Skyler specifically around what time finance would reach out on the 18th. He stated around 12 PM to 2 PM. At 4:30 PM, no call.
At that point, I requested a refund of my deposit.
One thing I cannot stand is a man, let alone anyone, who gives their word out and cannot keep their word. Minus the fact this should have been a no-work deal, similar to CarMax or Carvana. Make this make sense.
If you are military or a first responder, be mindful when dealing with this dealership.
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by carolinabaiting
May 29, 2026 -
Crest INFINITI responded
We appreciate you taking the time to share detailed feedback regarding your recent interaction with our dealership. Our team follows structured processes to ensure financing, documentation, and transaction requirements are properly reviewed and communicated throughout the purchase process. We also understand the importance of timely updates and clear coordination when working through lender and finance approvals. For any further assistance or to continue reviewing your experience, please reach out to Myles Bates at MBates02@vtaig.com.
staff very kind and nice treated me with respect.
working with Cden Snider and Miguel Guerrero was pleasent,
working with Cden Snider and Miguel Guerrero was pleasent,
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by Sulemankhan1953
Verified Customer
Verified Customer
Apr 28, 2026 -
Crest INFINITI responded
We are thrilled to hear about your wonderful experience with our team. Your feedback about being treated with kindness and respect truly means the world to us. It's fantastic to know that your interactions with our staff members were pleasant and that you felt valued throughout your visit. We take great pride in creating a welcoming environment where every customer feels respected and appreciated. Thank you for taking the time to share your positive experience at Crest INFINITI - it motivates our entire team to continue delivering exceptional service.
I had a really wonderful experience at this dealership.
Jeannie and Andy were wonderful to work with. They went above and beyond. I never felt pressured or super stressed.
Jeannie and Andy were wonderful to work with. They went above and beyond. I never felt pressured or super stressed.
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by anniewigley
Verified Customer
Verified Customer
Other Employees Tagged:
Andy Beiriger
Jan 26, 2026 -
Crest INFINITI responded
We are elated to hear about your wonderful experience with us! It's fantastic to know that our team members provided exceptional service and went the extra mile to make your visit special. We're particularly pleased that you felt comfortable throughout the process without any pressure or stress. Your positive feedback about the outstanding care you received truly brightens our day. Thank you for choosing Crest INFINITI and for taking the time to share your experience with others!
The sucess of this transaction was due to Jeannie.
She has stayed in contact with us over the past two years, and as a result, we became first time buyers at Crest Infiniti. We also thought the tea
She has stayed in contact with us over the past two years, and as a result, we became first time buyers at Crest Infiniti. We also thought the team from Randy and Managers (Brandon?) were a core reason we choose Crest Infiniti.
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by dbame
Dec 22, 2025 -
Crest INFINITI responded
We are utterly delighted to hear about your positive experience with our team. Your feedback highlighting Jeannie's dedication to maintaining contact over the past two years truly demonstrates the commitment our team members have to building lasting relationships with our customers. It's wonderful to know that this ongoing connection contributed to your decision to become first-time buyers with us. We're also thrilled that Randy and Brandon made such a positive impression as part of your overall experience. Your trust in choosing Crest INFINITI means everything to us, and we look forward to continuing to provide you with exceptional service for years to come.
Great service as always.
Timely and good service all around. I’m very happy as usual with Crests service.
Timely and good service all around. I’m very happy as usual with Crests service.
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by ISRAEL.VARELA55
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andy Beiriger, Robert Simmonds
Dec 15, 2025 -
Crest INFINITI responded
Thanks for taking the time to share your experience with us. We're delighted to hear that you continue to be satisfied with the quality of service we provide. Your appreciation for our timely approach and overall service delivery means a great deal to our team. It's wonderful to know that we consistently meet your expectations and that you remain happy with choosing Crest INFINITI for your needs. We truly value your ongoing trust and look forward to continuing to serve you with the same level of excellence.
Jeannie was great.
She was very attentive and thoughtful. Conner was thorough, and Cayla was pleasant and competent, as well.
She was very attentive and thoughtful. Conner was thorough, and Cayla was pleasant and competent, as well.
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by ted32
Verified Customer
Verified Customer
Dec 15, 2025 -
Crest INFINITI responded
Thank you for sharing your wonderful experience! We're delighted to hear that Jeannie provided such attentive service, and that Conner and Cayla contributed to making your visit exceptional. We appreciate you choosing Crest INFINITI and look forward to serving you again.
Jeannie is a great sales women and is a very nice and is
very good
very good
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by dhuy212
Verified Customer
Verified Customer
Nov 26, 2025 -
Crest INFINITI responded
Thank you for the wonderful feedback about Jeannie! We're delighted to hear about your great experience with our sales team. Your kind words mean so much to us at Crest INFINITI.
Wonderful all the way around!
Everyone was friendly and polite and everything went very smoothly!
Everyone was friendly and polite and everything went very smoothly!
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by TSROGERS3377
Verified Customer
Verified Customer
Nov 10, 2025 -
Crest INFINITI responded
Thank you for your review! We are so pleased to hear that your experience with us was wonderful in every way. It means a great deal to know that our team's friendly and polite approach made such a positive impression on you. We take pride in ensuring that every step of the process goes smoothly for our customers, and your feedback confirms that we achieved that goal during your visit. Your kind words truly brighten our day and motivate us to continue providing exceptional service to everyone who walks through our doors.
Great Service, Great Personnell and quality service by
the dealership. Would highly reccomend this dealership.
the dealership. Would highly reccomend this dealership.
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by TBURR58
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andy Beiriger, Robert Simmonds
Sep 29, 2025 -
Crest INFINITI responded
Thank you for taking the time to share your wonderful experience with us. We are absolutely thrilled to hear that you found our service exceptional and our team provided the quality care you deserved. Your kind words about our personnel mean so much to us, as we work hard to ensure every customer feels valued and well taken care of. We truly appreciate your recommendation and are grateful that you chose Crest INFINITI for your automotive needs. Your positive feedback motivates our entire team to continue delivering the high standard of service that you experienced.
I absolutely love this dealership and its service center.
They have the best people and most friendliest customer oriented people hired.
They have the best people and most friendliest customer oriented people hired.
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by chanbennett9310
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2025 -
Crest INFINITI responded
We are overjoyed to hear about your wonderful experience with our dealership and service center. Your kind words about our team mean so much to us. We take great pride in hiring caring individuals who prioritize exceptional customer service, and it sounds like they made a positive impression on you. We truly appreciate customers like you who recognize the dedication our staff puts into creating a welcoming environment. Thank you for choosing Crest INFINITI and for taking the time to share your feedback.