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Crest INFINITI - Service Center

Frisco, TX

4.8
506 Reviews

506 Reviews of Crest INFINITI - Service Center

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July 31, 2025

Tony at Crest Infiniti went above & beyond to make a stressful experience a little easier for me! I appreciated the communication, shuttle service, and the ease of getting a loaner vehicle while my car More

by kayla41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Aug 01, 2025 -

Crest INFINITI responded

We are delighted to hear about your positive experience with our team. It sounds like our staff member truly made a difference during what could have been a challenging time for you. We understand how important clear communication is when your vehicle needs service, and we're pleased that our shuttle service and loaner vehicle process worked smoothly for you. Your feedback about going the extra mile to ease your stress means a great deal to us. We appreciate you taking the time to share your experience and look forward to continuing to provide you with exceptional service.

July 31, 2025

I drive across town just to bring my car to this dealership for their service More

by KEVINNKING
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Aug 01, 2025 -

Crest INFINITI responded

We are thrilled to hear that our service is worth the drive across town for you. Your loyalty means everything to us, and we truly appreciate that you choose to bring your vehicle to us time and time again. It's wonderful to know that our team consistently provides the quality service experience you deserve. Thank you for being such a valued customer and for taking the time to share your positive experience with others.

July 31, 2025

The staff is very nice and will bend over backwards to help out the customer More

by curly24moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
Aug 01, 2025 -

Crest INFINITI responded

Thank you immensely for taking the time to share your wonderful experience with us. We are grateful to hear that our team provided you with exceptional service and went above and beyond to assist you. Your kind words about our staff being accommodating and helpful truly mean the world to us. We strive to create a welcoming environment where every customer feels valued and supported. It brings us great joy to know that we succeeded in making your visit a positive one. We appreciate your trust in us and look forward to continuing to serve you with the same level of dedication and care.

July 31, 2025

Miles went above and beyond in finding the vehicle we were looking for. I told him what I was looking for and he presented us a vehicle that checked off all the boxes. Couldn’t be more happy with the suv More

by Angela
Recommend Dealer
Yes
Employees Worked With
Miles Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Crest INFINITI responded

We greatly appreciate your wonderful feedback about your experience with us. It's fantastic to hear that Miles exceeded your expectations in helping you find exactly what you were looking for. We're thrilled that he was able to present you with a vehicle that met all your requirements and that you're so happy with your new SUV. Your satisfaction means everything to us, and we're grateful you chose Crest INFINITI for your automotive needs.

July 30, 2025

Quick and efficient trip in for warranty maintenance. Good communication and excellent work done on my car. More

by SRGOBELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
Jul 31, 2025 -

Crest INFINITI responded

Thank you for sharing your positive feedback! We're glad to hear that you had a quick and efficient trip in for your warranty maintenance. We appreciate you recognizing our team's communication and excellent work.

July 29, 2025

Experience was great. Easy to check in and easy to get the loaner car for the day. More

by LAURALEA124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jul 30, 2025 -

Crest INFINITI responded

We are ecstatic to hear about your wonderful experience with us! It's fantastic to know that your check-in process went smoothly and that getting your loaner vehicle was hassle-free. We work hard to make every step of your service visit as convenient as possible, so your feedback truly means a lot to our team. Thank you for taking the time to share your positive experience at Crest INFINITI. We look forward to serving you again soon!

July 28, 2025

Exceeded my expectations. I added two other issues that I found the day of my appointment and they took care of everything. More

by HEATHERCOX05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gassett Purrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor, DavidClinton Nasuwa
Jul 30, 2025 -

Crest INFINITI responded

Your positive feedback truly means a lot to us. We are thrilled that our service went beyond what you hoped for during your visit. It speaks volumes about our commitment when we can address additional concerns you discovered and handle everything seamlessly in one appointment. Your experience reflects exactly what we strive to deliver - comprehensive care that takes care of all your needs. Thank you for choosing Crest INFINITI and for sharing your wonderful experience.

July 27, 2025

Great service and communication. The estimate of services was a bit high for basic things. More

by baseball10155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
Jul 30, 2025 -

Crest INFINITI responded

We greatly appreciate your feedback about the excellent service and communication you experienced during your recent visit. It means a lot to know that our team provided you with clear updates and quality assistance throughout your visit. We understand your concerns regarding the pricing for routine services, and we value your perspective on this matter. Your input helps us continue to improve and ensures we maintain the high standards you deserve while being mindful of value for our customers.

July 27, 2025

Troy is the best service guy ever and takes great care of me every time I’m there More

by GTESTA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DavidClinton Nasuwa
Jul 30, 2025 -

Crest INFINITI responded

We are overjoyed to hear about your wonderful experience with our service team. It means so much to us that you feel well taken care of during every visit. Having team members who consistently provide exceptional service and build strong relationships with our customers is what we strive for. Your kind words about receiving great care each time you visit truly make our day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of excellence.

July 26, 2025

Tony is so great to work with. Service completed in time expected and everything is good. More

by prsharp2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Jul 29, 2025 -

Crest INFINITI responded

We are thrilled to hear about your positive experience with Tony. It's wonderful to know that you found working with us to be such a great experience and that your service was completed within the timeframe you expected. Your satisfaction with the results means everything to us at Crest INFINITI. We truly appreciate you taking the time to share your feedback and look forward to serving you again in the future.