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Crest INFINITI - Service Center

Frisco, TX

4.8
352 Reviews

352 Reviews of Crest INFINITI - Service Center

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April 19, 2025

Great service. Tony is always very informative and helpful. They got me in at the end of the day for an oil change and inspection. More

by TONYAFLEMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 22, 2025 -

Crest INFINITI responded

Thank you for the great review! We're glad to hear Tony took such good care of you and made the process smooth and informative. It's great to know we were able to get you in for your oil change and inspection. We appreciate your trust and look forward to seeing you again next time!

April 18, 2025

Great experience ! Clear communication and quick turnaround time to pickup my vehicle .. Tony who helped me was great More

by Valdovinoskaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony brown
Apr 21, 2025 -

Crest INFINITI responded

Thank you for the great review! We're happy to hear that you had a smooth and efficient experience, and that Tony provided excellent support with clear communication and a quick turnaround. We appreciate you choosing us and hope to serve you again in the future!

April 18, 2025

Very nice staff; warm and welcoming environment. My vehicle was serviced in a timely manner. I was given detailed description of services performed and recommendations. More

by MARVY0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulysses Brown
Apr 21, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're so glad to hear that our team provided a warm and welcoming environment and that your vehicle was serviced efficiently. It's great to know you received clear and detailed information about the services performed and future recommendations—transparency and quality care are always top priorities for us. We appreciate your support and look forward to seeing you again!

April 17, 2025

service is poor on response did not fix my key did not return call did not send my title More

by RAY@HALLFORDCOMPANIES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Crest INFINITI responded

We’re sorry to hear that you feel this way about your experience. It’s important to us that we provide prompt and effective service. We would appreciate the opportunity to look into this further and resolve these issues for you. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to make things right.

April 16, 2025

Every time I take my car in for service. I’m greeted promptly and the staff is polite and professional More

by SUZ7015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Apr 21, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that each of your visits has started off with a warm welcome and that our team continues to provide polite and professional service. It's always our goal to make every experience as smooth and pleasant as possible, and we truly appreciate you taking the time to share your feedback.

April 15, 2025

From the moment I entered the Service area -- first class service! The customer experience was top notch. My issue wasn't a serious one, but the team treated it like it was the only one. I opted to hang arou More

by EDWARD_GILBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulysses "Tony" Brown
Apr 16, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We’re thrilled to hear that our team provided top-notch service and made you feel valued. It's great to know that they went the extra mile to accommodate your needs, including providing a space for your conference call. We truly appreciate your kind words, and we’ll be sure to pass along your compliments to the team! If you ever need anything else, don’t hesitate to reach out!

April 15, 2025

Randy greeted me immediately when I exited my vehicle. He was very nice and assured me that I would be able to get a loaner vehicle and that I would be in good hands with Tony. Tony politely greeted me an More

by ANTBARGAINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Nabors, Tony Brown, Dustin Shawshark
Apr 16, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience! We're thrilled to hear that Randy, Tony, and Dustin made your visit seamless and provided impeccable service throughout the process. It's great to know that you felt well taken care of from start to finish. We truly appreciate your feedback and look forward to serving you again in the future!

April 14, 2025

Every time I take my car in for service. I’m greeted promptly and the staff is polite and professional. I recommend Crest to anyone with an Infiniti for service. More

by Stanford440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Apr 15, 2025 -

Crest INFINITI responded

Thank you for the kind words and your continued trust in our team! We're so glad to hear that each visit has been met with prompt, professional, and courteous service. It means a lot to know you would recommend Crest to other INFINITI owners—we truly appreciate your support and look forward to providing the same level of care every time you visit.

April 14, 2025

I've taken my vehicle twice to the Service department at this dealership and have experienced reliable, fast, friendly, and efficient service on both occasions. More

by Anthonysfa926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Apr 15, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We’re thrilled to hear that both of your visits to our service department have been met with reliable, fast, friendly, and efficient service. Providing a consistently great experience is our goal, and we’re glad to know we've met that for you. We look forward to continuing to assist with your vehicle needs in the future!

April 14, 2025

I was there to get a leak checked and was given 8k quote to get transfer case replaced and had to try multiple times to reach to advisors to get details. The leak started right after when I got my repair do More

by RK.KAKARLA
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I woul say it is not a single employee this in on
Apr 15, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback. We are sorry to hear about your frustration and any confusion regarding the repair details. It's important to us that our customers feel fully informed and supported throughout the service process. We’d like the opportunity to discuss your concerns further and ensure we address any lingering issues. Please feel free to reach out to Randy Nabors at Rnabors@vtaig.com, who would be happy to assist you directly.