Crest Lincoln

Excellent service Worked with me and answered all my questions and helped me set up the features that I needed help with. I am just a customer and was looking to trade Worked with me and answered all my questions and helped me set up the features that I needed help with. I am just a customer and was looking to trade in my old vehicle. More

Outstanding customer service from Lucia Lucia takes the time to know your likes/dislikes and goes out of her way to make you feel welcome. Also, she is knowledgeable about the car and the c Lucia takes the time to know your likes/dislikes and goes out of her way to make you feel welcome. Also, she is knowledgeable about the car and the car leasing experience More

Reliable and reproducuble reliability Returning a lease and getting a new lease was the easiest I’ve ever dealt with. All my questions via email were answered promptly and to my satisfact Returning a lease and getting a new lease was the easiest I’ve ever dealt with. All my questions via email were answered promptly and to my satisfaction More

Purchase experience Chris and his team provided great customer experience , this is second time I got my car from Crest I highly recommend them. I wanted to close on a pa Chris and his team provided great customer experience , this is second time I got my car from Crest I highly recommend them. I wanted to close on a particular date and Chris we very accommodating. More

First service First class service. Car was returned in pristine condition. Explanation of the qualities of Black Label service was confirmed. Great follow up by Sha First class service. Car was returned in pristine condition. Explanation of the qualities of Black Label service was confirmed. Great follow up by Shannon Orlando. More

Dealeship is fine - Vehicle is no longer luxury. The service department did a very good job but the vehicle (2017 MKZ Black Label) does not blow A/C in the direction to sufficiently cool ventilates The service department did a very good job but the vehicle (2017 MKZ Black Label) does not blow A/C in the direction to sufficiently cool ventilates seats, navigation system no longer sorts favorites in alphabetical order and driver seat no longer moves all the way back when exiting vehicle. Lincoln engineers need to go back to school and more importantly listen to customers (customers like me). I might be looking elsewhere when my lease runs out. For a vehicle with a MSRP of $59k I am less than pleased. This is my 6th Lincoln but might very well be my last. More

Horrible service department- incompetent technicians Repeat repairs for the same issues over the past 2 yrs and 25K in warranty costs later, we're still struggling with the same issues on my MKS. If anyt Repeat repairs for the same issues over the past 2 yrs and 25K in warranty costs later, we're still struggling with the same issues on my MKS. If anything, poor workmanship has induced additional issues along the way. For example, grinding noise from the front driveline after PTU replacement and according to the dealership, the noise is due to a bent wheel (which is in the rear). Lost power steering on the freeway because the FEAD belt came off from repeat oil leaks and they claimed it was replaced but warranty shows incorrect part numbers. Lack if power due to wastegate reg solenoid pressure line blowing off from charge tube. Instead of diagnosing root cause, they put a hose clamp on it without eleven replacing the 50 cent line which was saturated with oil. It lasted a week. These are just a few examples... Two incompetent service advisors (except for assistant SM Jim), incompetent techs and service manager Robert who didn't even show the common courtesy of returning my call after dealing with his extremely poor department performances, I'm done with Crest. More

Purchasing a used car. Salesperson who worked with us Tim Stasinski was great never ever pressured us to make the sale. I would buy a car or truck from Tim anytime. The sal Salesperson who worked with us Tim Stasinski was great never ever pressured us to make the sale. I would buy a car or truck from Tim anytime. The sales experience was really nice and pleasurable and even enjoyable. I still can't believe that their is a salesperson that knows how to treat their customers. Best car purchased ever in my lifetime of 60 plus years. More

Customer Satisfaction Our salesman went out of his way to make our Purchase meet all the requirements we had asked for. I love our MKZ. Thanks Roger 😊 Our salesman went out of his way to make our Purchase meet all the requirements we had asked for. I love our MKZ. Thanks Roger 😊 More

DO NOT go here for service! DO NOT take your vehicle in to be serviced here. They will fix one thing and break another and then try and make you pay for it. They fixed my ac comp DO NOT take your vehicle in to be serviced here. They will fix one thing and break another and then try and make you pay for it. They fixed my ac compressor clutch and then cut the transmission cooler lines in the process and won’t own up to. It wasn’t leaking all over your floor when I brought it in and you guys had it running but no puddles. There was no mention of a leak when you guys texted me telling me when you had an estimate of what the problem was and cost. Then over 4 hours later the service advisor texted us to call them ASAP and that’s when they mentioned about a leak that was pooling up into a puddle. More