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Crest Nissan of Frisco

Frisco, TX

4.8
1,403 Reviews

6600 State Highway 121

Frisco, TX

75034

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Showing 1,403 reviews

September 18, 2025

Great sales and service department. Nassar from sales, Brandon and Justine for service department- very efficient and very knowledgeable More

by Hani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nassar Tawil from Sales, Brandon and Justin for service are all outstanding
September 18, 2025

Excellent customer service, especially Andy, my service advisor. He always takes excellent care of me and my vehicle. More

by p.phillpott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Sep 19, 2025 -

Crest Nissan of Frisco responded

We sincerely value your wonderful feedback about your service experience with us. It's truly heartwarming to hear that you received outstanding customer service and that your service advisor consistently provides excellent care for both you and your vehicle. We take great pride in building lasting relationships with our customers, and your trust in our team means everything to us. Your positive experience reflects our commitment to delivering the quality service you deserve every time you visit us.

September 18, 2025

I appreciate Ly for his quick assistance and patience with me when trying to duplicate the noise I was hearing. I also want to say my loaner/rental was very tempting, lol. Lastly I thank the service ma More

by Neice99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ly L.
Sep 19, 2025 -

Crest Nissan of Frisco responded

We are delighted to hear about your positive experience. Your feedback regarding the quick assistance and patience shown during your service visit means a great deal to us. We understand how important it is to properly diagnose concerns, and we are pleased that our team took the time needed to address the issue you were experiencing. It sounds like the loaner vehicle made quite an impression on you as well! We are also glad that our service manager was able to ensure your coupon was honored correctly. We truly appreciate customers like you who recognize that quality service is worth the journey, and we look forward to continuing to earn your trust with every visit.

September 13, 2025

We had a most pleasant shopping experience at Crest Nissan. Staff was professional and welcoming. All of our questions were answered quickly; there was no hard sell on items which we had little int More

by Tractor tires
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carson Perot, Deshawn Green
September 11, 2025

The part was secured and I waited. Nice waiting room and good service. Andy was cpvery nice and efficient. More

by Poodle girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
September 07, 2025

I had a good experience at this place. They were attentive, friendly, and answered all my questions. I definitely recommend it, especially Brayan, the salesman. More

by Serch1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayan delgadillo
September 07, 2025

3rd time here. Every time great service no issues. Customer service agent is always nice and inviting. More

by rieford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake
September 05, 2025

Crest and its entire staff was amazing. Deshawn our salesman was so great before we even got to the dealership. Without asking he sent us the address and his phone number so we could easily More

by Jdkehr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carson Perot, Deshawn Green, Derick Heckel, Gary Clinton
September 01, 2025

Carson is a very good sale man . would let my friends know who they need to go see if they need a car. More

by jcarrington74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carson Perot
Sep 17, 2025 -

Crest Nissan of Frisco responded

We are absolutely thrilled to hear about your wonderful experience with our sales team. It means so much to us that you found the service to be exceptional and that you feel confident recommending us to your friends. Your trust in sharing our dealership with others who are looking for their next vehicle is truly appreciated. We are proud to have team members who provide the kind of outstanding service that creates lasting positive impressions. Thank you for choosing Crest Nissan and for taking the time to share your experience.

September 01, 2025

Crest Nissan service dept should not promise any service they cannot deliver. Drake (Svc advisor) made me an appointment (oil change/tire rotation for my van, NV2500, serviced twice at the same location More

by kkim474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drake
Sep 18, 2025 -

Crest Nissan of Frisco responded

Thank you for bringing this to our attention. We understand your frustration and are sorry to hear about your disappointment. Your feedback about improving our scheduling process to verify service capabilities upfront is valuable and will help us serve our customers better. Please reach out to our Service Director, Derick Heckel, at DHeckel@vtaig.com so we can discuss how to better accommodate your van's service needs in the future.

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