Crest Nissan of Frisco

I contacted Nissan Customer Care about warranty service on peeling paint and they confirmed that my paint was under warranty and asked that I take my truck to Crest Nissan. It's currently been there for 3 on peeling paint and they confirmed that my paint was under warranty and asked that I take my truck to Crest Nissan. It's currently been there for 3 weeks with no resolution, or plan of action. My service advisor actually disappeared for a week and wouldn't respond to my inquiries, I was finally able to get ahold of him yesterday and he told me that they don't have any information but that they would be getting a body shop estimate the next day (today). I felt the lack of communication and lack of progress after 3 weeks called for an explanation. I contacted the service manager, Derick Heckel but have yet to hear back from him. I don't believe this is the level of professionalism that should be expected from the Crest family of dealerships. In fact I'm actually very surprised. Anyway, since I can't get ahold of anyone that can give me an answer, I'm turning to DealerRater in the hopes that SOMEBODY in this dealer group will try to give me an answer. More

We just purchased our fourth Nissan and this was probably our best overall experience. Our salesperson, Keyon, was knowledgeable, patient, and courteous. Our interaction with the sales manager was also out our best overall experience. Our salesperson, Keyon, was knowledgeable, patient, and courteous. Our interaction with the sales manager was also outstanding. I would definitely recommend trying this dealership first! More

We had a great time at the dealership yesterday. Kaylon made us feel comfortable about going over all of our options, he wasn't pushy and overall we got the genuine sense that he wanted to help us g Kaylon made us feel comfortable about going over all of our options, he wasn't pushy and overall we got the genuine sense that he wanted to help us get the best deal we could get. He listened to everything we wanted, we told personal stories and felt like we were given enough space to look at each car and make our decision. The finance guy was excellent as well. Extremely professional and friendly. Overall we can see ourselves going back to the dealership for a future trade in or new car sale. More

Roy Smith was an excellent service advisor, took care of my Nissan Ariya very professional and friendly. my Nissan Ariya very professional and friendly. More

Everyone was so helpful! Ryan and Leon got us out in less than 2 hours!! The entire experience was easy and fun! No back and forth. Ryan listened to what we wanted and helped Ryan and Leon got us out in less than 2 hours!! The entire experience was easy and fun! No back and forth. Ryan listened to what we wanted and helped us get it. More

Best experience ever purchasing a vehicle! Got a great deal and swift service and professionalism. Got a great deal and swift service and professionalism. More

Kaylan and Leon were nothing but professional. This has been the best car buying experience I have had so far. This has been the best car buying experience I have had so far. More

Everyone super friendly and helpful! Made the process really easy and fast. KA was the best. Made the process really easy and fast. KA was the best. More

We had a great experience buying from Bassam at Crest Nissan. We drive our vehicles until the wheels come off, so buying a new car is not a frequent experience for us. He was respectful of our time and w Nissan. We drive our vehicles until the wheels come off, so buying a new car is not a frequent experience for us. He was respectful of our time and was communicative but not aggressive or pushy. He delivered what he said he would- and he operates with integrity. We had a great experience from sales all the way thru financing. More