Crest Nissan of Frisco

Run FAR FAR AWAY! More than anything this dealership is a disappointment and does not honor their word nor the Berkshire Hathaway principles. We went in as buyers More than anything this dealership is a disappointment and does not honor their word nor the Berkshire Hathaway principles. We went in as buyers with great credit (Tier 1 rates) and fantastic debt to income ratio. I can walk into any dealership anywhere and buy what I want. These guys lost our deal over games they wanted to play instead of honoring their word (see photo). They claimed "no running back and forth games". I'm here to tell you that's a total lie. We had a total of 6+ people that would come out and try to play like the person before hadn't told them what we were willing to do when we put it in writing TWICE. I don't have patience or time for those games. This is DFW where there's hundreds of dealerships. When we were done - we had to ask SEVEN times to get our keys back to our vehicles. Seriously, seven xxxxxx times? That's absolutely unacceptable. Will never ever do business with them and you shouldn't either! More

The worst service imaginable I am sad to say I bought a vehicle from this dealership. The guys (not all) that work at this dealership are some of the most misleading, disrespectfu I am sad to say I bought a vehicle from this dealership. The guys (not all) that work at this dealership are some of the most misleading, disrespectful, people I have ever dealt with. If you're young, they won't think much of you and try to screw you as much as they can. With that being said, I can't imagine what they'd do to an old blind lady. This was service you would expect to have when dining at a restaurant ran by Al Qaeda. More

A very deceitful place a bunch of xxxxx liars Crest Nissan wow where to start the worst experience of my life, me and my wife decided to purchase another car so we went to crest Nissan from xxxx a Crest Nissan wow where to start the worst experience of my life, me and my wife decided to purchase another car so we went to crest Nissan from xxxx and we picked out the vehicle that my wife likes we came to an agreement and signed bogus papers Buyer beware CrestNissan from xxxx this particular dealership are all xxxxx and cons they manipulate all paperwork will give you a car that you like just so they can ask you to bring the car back after 14 days Our sales man was Henry venture horrible person no backbone whatsoever then he introduced us to the finance manager which his name is Alonzo Washington another con person gave us bogus contract put us in another car that my wife did not like we kept the second car for 11 days and then Keith the Director finance manager calls us back again and says the deal was changed we need to bring the car back and re-sign the contract again it was so horrible my wife didn't understand it and she was so upset about the whole deal so we decided to take the car back the second car that they pushed on us that we did not like and told them that they can keep it we will never do business with this company again we went to a place off 635 and Welch by the name of Clay Clooney oh my God these people treated us with respect and like family they made the process so easy we went there and looked at a brand-new 2017 Nissan Maxima fully loaded and they gave us an outstanding deal we were out the door within 2 1/2 hours I wish more car dealerships can learn a little bit from this company Clay Clooney Nissan is the Best in Texas ask for Edgar I promise you will Be very happy.... More

Great Customer Service FROM Sales Manager They took care of our concerns during the negotiation process. Sales Manager Andre Moore worked out the deal that we somewhat wanted to achieve. Wife' They took care of our concerns during the negotiation process. Sales Manager Andre Moore worked out the deal that we somewhat wanted to achieve. Wife's experience was great! More

You did it again The Staff is great!!! My sales rep Robert M. was very helpful. He exceeded my expectation, everyone is loving my new car. Thank you Nissan you d The Staff is great!!! My sales rep Robert M. was very helpful. He exceeded my expectation, everyone is loving my new car. Thank you Nissan you did it again!!! More

Friendly & Helpful I contacted them via phone & talked to a salesman, Robert M. told him what I was looking for, verified the online price. Great guy and very helpful! I contacted them via phone & talked to a salesman, Robert M. told him what I was looking for, verified the online price. Great guy and very helpful! Tony in Finance was also great to work with. More

They do not need your business Update 09/16/2016:- After below review was published, Customer Loyalty Manager and General Manager at Crest Nissan reached out to us and refunded 44 Update 09/16/2016:- After below review was published, Customer Loyalty Manager and General Manager at Crest Nissan reached out to us and refunded 449.98 charged in options. ----------------------------------------------------------------------- They did not act like they needed my business, apathy at all levels. This was an email I sent to the GM regarding the worst sales experience I had with a dealership. No Response too. ----------------------------------------------------------------------- Hello Tony, I was looking forward to giving you this feedback. I was there yesterday at Crest Nissan with my husband to do lease buy back of a Nissan Leaf. It was the single most unpleasant car buying experience we had. None of your team members made us feel welcome. We came there at 12:30 with an appointment and it was 4 PM before I was able to get out. May be your team is not familiar with the buy back process, but that is no excuse to treat a customer who is trying to do business with you like you do not want the business. We waited the first 2 hours for your team to even confirm that you will honor the discount NMAC was offering for buy back. Then we were given a quote that had almost 900$ added on to the sale price vaguely described as "options". When that was questioned (2 times), it came down to 399$. While we were waiting, my husband went over to service department to ask if Leaf had any open recalls. They said "to even talk, you need an appointment". It was very disheartening to see the apathy at all levels. Your sales team made it sound like it was the customers fault that we were getting a discount on the sales price! At the end of it, for the supposed car sale, even after asked, there was nothing done to clean the car, even though there was make ready form which was ignored. I am sorry to say that Crest Nissan did not meet our expectations in this transaction. More

Benny Rad is an excellent salesman. I find purchasing a new vehicle can be very stressful. Benny Rad was my salesman and he was very patient and understanding throughout the process. He I find purchasing a new vehicle can be very stressful. Benny Rad was my salesman and he was very patient and understanding throughout the process. He is an excellent salesman. Justin Elliot was also patient and understanding with the financing. I am happy with my Nissan Murano and would recommend Crest Nissan to my friends. More

Unhonest Went in and deal with a salesman by the name of Ernesto for a used car. We were interested in purchasing a used car and he showed us a used car that w Went in and deal with a salesman by the name of Ernesto for a used car. We were interested in purchasing a used car and he showed us a used car that we liked. We came in later that afternoon to purchase the vehicle and went out to look at the vehicle. It was still there and we were trying to negotiate on the price. He told us we could talk to the manager and see what he could do. We sat in the break room and waited for 5 minutes. He came back without the manager and said that the car has been sold. I knew that he flat out lied to me and left. My brother called the dealership the next day and they called him back and said that the automobile was still there and he has the key in his hand. I value a honest dealership and sale person when I am trying to purchase something with my hard earned money. Unfortunately they did not want my business and even lied directly to my face. The sad thing was that he kept calling me back apologizing that the car was "sold" and he was trying to do the best he could. More

Scammers and Crooks I usually don’t leave bad reviews but this horrible dealership deserves to receive one. Never purchase anything from this dealership!! Your car will b I usually don’t leave bad reviews but this horrible dealership deserves to receive one. Never purchase anything from this dealership!! Your car will break down within a week or the service department will break your car. I purchased used 2015 CPO Nissan Leaf from Crest Nissan on 7/19/16. I had to contact the service department less than a week after I purchase the vehicle because of the vehicle’s battery indicator was malfunctioning. Leaf is electrical vehicle, so the battery indicator is a very crucial part of the vehicle. The nightmare started when I left the car at the dealership. I really did not want to leave the car at the dealership but their service staff insisted that I had to leave the car at the dealership to fix the battery indicator issue. So, I left the car at the dealership for 1 day. – YES. ONLY 1 DAY – I noticed something weird after I picked up the car. The front bumper is damaged (scraped with chipped paint, red, and black marks all over the bumper). Also, there is a small tear damage. I immediately told the service manager that one of their staff damaged the car. At the time, the service manager, Bobby, agreed to fix my car even though “it is not their fault.” He is a liar. He told me that there was nothing red object inside of their dealership that can cause the red marks. However, I saw the red object inside of the service department garage door where every car is passing through. In other words, the red object is like a guarding door for the entrance/exit part of the garage. However, at the time, I did not challenge the service manager because he AGREED to fix the car. So, I just took the photo of the red object. The service manager also told me to wait until he calls me to schedule an appointment to fix the car. Bobby Carroll, the service manager, is a liar. I waited 11 days to get the response from Bobby. I contacted him via 4 email messages, 7 phone calls, and even left 4 voice messages (2 of them urgent) in order to get his response. I also left messages to 3 other service staffs. One of them promised me that they will leave the note at Bobby’s desk. However, on that day, no one called me back. I did all of these to get a single response from Bobby. Bobby told me to come to their dealership by 10 am today (08/11/16) to fix the car. However, as expected, none of the staffs did not know what was going on even though I made an appointment with their service manager. They told me that the service manager, Bobby Carroll, no longer works at Crest Nissan. So, basically Bobby knew that one of his staffs damaged my car and made false promise because he was going to quit the job. That’s why he purposely told me to wait until he calls me to fix my car. He did not provide me the specific date to come to the dealership. He just told me to wait until he calls to fix my car. After the wait, he quit the job. That was why he did not respond to 10+ calls and emails. It’s call the classic dealer scam. What they do not know is I recorded the whole conversation. The whole thing. I plan to take a legal action against these scammers. I will never purchase anything from them ever again. Horrible service and sales. More