Crest Nissan of Frisco

The MOST DISHONEST, DECEITFUL, DISRESPECTUL, and MANIPULATIVE experience we’ve ever encountered!!! Please, STAY AWAY FROM THIS PLACE!!!! We worked with three people from this dealership, overall–Eri MANIPULATIVE experience we’ve ever encountered!!! Please, STAY AWAY FROM THIS PLACE!!!! We worked with three people from this dealership, overall–Erica Gray, Cody Cameron, and a Sales Manager (I believe his name was Justin Elliott). I also emailed and called and left a message for Brian Pacheco (General Manager) about questions and concerns, and he never responded–after receiving an email that if we had any questions, then we could directly contact Brian. This experience was really xxxx-poor. One, they will give you the highest APR possible. How do we know? Because we went to other dealerships after this whole experience and got a way better APR from where we decided to actually purchase. They will waste your time. They kept lying and telling us a car was ready to be sold and you get there, the 150 point inspection check hasn’t been done and the car hasn’t been reconditioned. They will try to force you to sign for a vehicle with none of that completed and say “if you or someone signs, then that’s when we will do the inspection”. How can you try to pressure someone to sign when at minimum, the 150 inspection check hasn’t been done?! Anything can be wrong with that car and you’re trying to bully us into signing for it. Then, try to reassure us that “people do this all the time”. Not to mention, they will tell you one price and hide money or add hidden fees and can’t explain it. Case and point, we originally came in to look at a vehicle that was a little over $14,457 (Murano Gray, 80,000+ miles). Ran credit the same day to get an estimate on numbers. We came back the next day to look at a vehicle for $12,487 (Black Murano, 112,000+ miles). The manager came back and said they couldn’t approve us for that because they already approved us for the first vehicle, so we couldn’t switch cars. Mind you, this was only a quote option, we didn’t sign anything yet. Then magically they were able to change to the lower priced vehicle after we questioned them about it. However, the new option they gave us now had a selling price of $14,999 and not the $12,487 number. (See photos). When asked about the discrepancies, we were told “that’s just what it is…it’s banker fees…we’re not in finance so we don’t know why it’s more.” Just to be clear, the first loan option for the first car we looked at didn’t have a bankers fee. We asked why there was now a bankers fee and they kept saying the same thing, “I don’t know, I’m not in finance.” Then eventually they said there is a bankers fee now because the mileage on the new car is higher. In addition to trying to make us sign a contract, they were trying to make us sign for the incorrect vehicle. Each time we asked them to change to the correct vehicle ($12,487), on the loan paper, they would say, “don’t worry about that stuff, it will get changed.” We also asked multiple times, if we signed, how long do we have to unwind/void the contract. They would never give us an answer. Now why on earth would we sign for this shady deal, when at minimum the car information isn’t even correct on the paper. Money is being moved and added to the selling price and they can’t explain! Sounds like they’re hiding money or fudging numbers or something. They should ABSOLUTELY be INVESTIGATED for unethical and manipulative business practices and processes. I had a longer, more detailed review, but it was longer than Google would allow. However, I will be sure they are reported with every detailed account. I’m so glad we didn’t purchase a vehicle from here and found one somewhere else. More

Pleasure doing business with Mr. Green, knows his stuff and nice can’t wait to recommend him to someone looking for a vehicle! Green, knows his stuff and nice can’t wait to recommend him to someone looking for a vehicle! More

Good and fast service. Reasonable price. Discount coupons are provided very often. Very friendly service staff. I highly recommend Reasonable price. Discount coupons are provided very often. Very friendly service staff. I highly recommend More

My service advisor was very professional & friendly. He ensured that my service was thorough & provided me all the necessary Information. Easy drop off, easy notification that my vehicle was ready, He ensured that my service was thorough & provided me all the necessary Information. Easy drop off, easy notification that my vehicle was ready, and prompt checkout. Thank you! More

The service that I received was excellent. It was the largest maintenance I have ever done at one time. Nevertheless, apart from the price, it was compl6on time as promised. It was the largest maintenance I have ever done at one time. Nevertheless, apart from the price, it was compl6on time as promised. More

My ASM Ly was great to work with and got me in and out quickly. quickly. More

Never left me waiting long during every step of the process even though it was a very busy day. process even though it was a very busy day. More

Going forward cars should be checked to make sure everything is working properly before saying it's certified pre-owned. I shouldn't have to feel forced to finance through Nissan in order to have a p everything is working properly before saying it's certified pre-owned. I shouldn't have to feel forced to finance through Nissan in order to have a price lowered at all. You have to take a look at the bigger picture you never know who a customer knows just because I don't finance through Nissan that doesn't mean I don't have friends I can refer to Crest Nissan to finance through Nissan think long term not short term. Shon and Clint were great it's not their fault the car radio and AC isn't working properly this comment is for Nissan as a whole just make sure the car is working properly. Shon and Clint are willing to replace the radio and fix the ac and they provided a loaner car in the meantime so I appreciate that. It shows that they care for their customers. More

Justin in service was very helpful. Incredibly pleasant and kind. Very smooth and effortless experience! Incredibly pleasant and kind. Very smooth and effortless experience! More