Crest Nissan of Frisco

I recently had the misfortune of visiting Crest Nissan to purchase my Armada Platinum 2023, and I must say that my experience with their new Car Director and his staff was nothing short of a nightmare. I can purchase my Armada Platinum 2023, and I must say that my experience with their new Car Director and his staff was nothing short of a nightmare. I can't emphasize enough how thoroughly disappointed and angered I am by their unscrupulous tactics and blatant attempts to deceive me. I don't fully blame them and its definitely my mistake to not have done enough research and not asking the right questions. Despite my explicit requests for a specific model and budget which was a 4X4 Armada Platinum, they shamelessly tried to sell me on an inventory vehicle, claiming it was a 4WD and an amazing deal. IT WAS ONLY LATER THAT I REALIZED THAT IT WAS 2WD. Thats when things went south for me. To my dismay, I eventually succumbed to their high-pressure tactics and made the purchase, only to discover later that I had been blatantly scammed. The car I received was in appalling condition, far from the pristine condition promised during the sales pitch. It had numerous hidden defects and required extensive repairs, turning what should have been a joyous occasion into a financial and emotional burden. This included a couple of dents due to Hail which wasn't visible on the sales day but something I only found this week. Of course I can't do anything now as I signed all Hidden T&C which might have included this inspection clause on my end. But really, a brand as big as this should not be duping the customers. The sales staff's dishonesty didn't end there. They even went on and promised me things as minor as FREE LIFETIME CAR Washes, but when I visited the next very day of purchase in the Service department, I was told that CAR WASH IS PERMANENTLY Closed. Really??? To make matters worse, when I attempted to address these issues with the dealership's management, they displayed an astonishing lack of accountability and disregard for my concerns. They brushed off my complaints, offering no solution or compensation for the substandard service and the deceptive practices of their sales staff. I got in touch with the New Car Sales Director, and instead of addressing any of my concerns he asked me a shocking question. He asked me "Boss, Why on earth in Texas do you need a 4WD? ". I didn't expect this and honestly they have no right to know why I want a 4WD vs No wheel ! I am in total disbelief. To make matters worse, this guy calls me in to his office and tells me that he will get the matter fixed. I went in on the next Monday at a pre scheduled time of 630 PM. Guess what, the staff kept me waiting till 650PM. Then upon checking multiple times, the Car Sales director steps out and guess what, he completely forgot why he called me. Upon explaining he pretended to remember and then told me to wait for another 15 mins. Then he asked one of his new Sales people to meet me and appraise my car. This is the car they gave me a week back, and now they wanted to appraise it, buy back after taking of ~15-20K from the Cost and then sell me a new 4WD by adding additional amount to my Finance. What a SCAM!! I implore anyone considering purchasing a car from Crest Nissan with utmost caution. Their staff is nothing but a pack of wolves in sheep's clothing, preying on unsuspecting customers for their own gain. Save yourself the heartache, frustration, and financial loss by seeking a reputable dealership that values honesty, transparency, and customer satisfaction. In conclusion, their deceitful practices and lack of integrity left me deeply regretting my decision to trust them. I hope that by sharing my experience, I can save others from falling victim to their dishonest tactics. More

This place is scam. I bought a car for a trade . They told me I have 3 days grace period to return. I returned the car before 24 hours but they didn't accept and they wa I bought a car for a trade . They told me I have 3 days grace period to return. I returned the car before 24 hours but they didn't accept and they want me instead to trade again and pay $10000 to get my original car back. They don't honor what they say. !!!!!!!!!!!!!!!!!! be aware!!!!!!!!!!!!!!!! never trust them oscer and mike abed sale director were very aggrivated. More

Always very courteous and knowledgeable. The waiting area is great. Don’t mind waiting at all. The waiting area is great. Don’t mind waiting at all. More

The salesman and sales atmosphere for both very relaxed and helpful. Finance was well organized when it came time to buy the car and everything was explained to my satisfaction. I got the features I wanted and helpful. Finance was well organized when it came time to buy the car and everything was explained to my satisfaction. I got the features I wanted at the price I wanted. More

The dealer is good. .. but the mechanics? I could have done the mechanic work better myself, and Im a noob. Mr. Mechanic, for a $1000 oil pan change, the least you cou .. but the mechanics? I could have done the mechanic work better myself, and Im a noob. Mr. Mechanic, for a $1000 oil pan change, the least you could due is secure the under carriage cover. Now half of mine is scattered all over 635 in Dallas. Thanks, genius. Hope you saved 0.25 of your time. You took food off my kid's table. Congrats. More

Great customer service. Created upon arrival and everyone was friendly and seemed happy to be there and to help. Created upon arrival and everyone was friendly and seemed happy to be there and to help. More

Best car buying experience ever. Ryan was a joy to work with. He showed both integrity and professionalism. He is a credit to the Crest Family of dealerships! Well done! Best regard Ryan was a joy to work with. He showed both integrity and professionalism. He is a credit to the Crest Family of dealerships! Well done! Best regards, Abeer Ghazaleh More

I have found every Nissan service department that I have dealt with to be so a friendly and efficient. Chris Nissan was no exception! dealt with to be so a friendly and efficient. Chris Nissan was no exception! More

Thank you Mario Trevino for your attention, it was truly exceptional! I hope We can see you next time! exceptional! I hope We can see you next time! More

David, my service advisor, did great job. My recall/ repair was done same day (which was way faster than expected) and he was able to get me a car to drive. Excellent service by him! My recall/ repair was done same day (which was way faster than expected) and he was able to get me a car to drive. Excellent service by him! More