Crest Nissan of Frisco

Spend $1300 in service. ..tune up...a week later my car has a noise I called Nissan service to see if they can check on that maybe is something that wasn't not put correct wh ..tune up...a week later my car has a noise I called Nissan service to see if they can check on that maybe is something that wasn't not put correct when the tune up was made and the sales consultant said will call me once he has an appointment and never called back his name was Luis but to grab the money was not objections at all.... More

Run or it will cost you, big. Deceptive practice abounds. Dealer Error - $1,500 They held the keys to my trade-in (so I wouldn’t leave) A hailstorm came through and hit b Deceptive practice abounds. Dealer Error - $1,500 They held the keys to my trade-in (so I wouldn’t leave) A hailstorm came through and hit both the new car and the trade-in. ///They whisked away the new car and said, “We reviewed it for hail damage and there was none”. ///Then they didn’t bring it back until after dark, so nothing was visible on the black hood or top. The next day the hail damage was evident. ///Now they’re asking me to pay $1,500 to fix the dents they caused. Pricing Errors - $6,700 They added $1,000 to the sale price on their worksheet. ///I had to show them the Autotrader ad and the price on their own website. They added >$100 in extra tax (above the standard 6.25%) ///Couldn’t explain it nor were they willing to take it off. They added >$3,000 in “extra services.” ///Including “LoJack” I didn’t ask for, when the car already has a built-in tracker. The vehicle had not been serviced…ever. ///I had to pay an additional $1,600 to bring the vehicle up to date. They didn’t disclose they only had one key when I was purchasing it. ///It cost me $1,000 to replace the second key. If you’re keeping count, that’s an additional $8,200 I’ve had to pay out of pocket, just because I chose to buy from Crest Nissan. I really wanted to return the car the next day but was left with no legal recourse. Do yourself a favor and deal with literally anyone else. More

Horrible service! I purchased a 2020 Pathfinder (Certified Preowned) on May 6 and the car broke down on May 14th with a bad transmission! The dealership gave me the I purchased a 2020 Pathfinder (Certified Preowned) on May 6 and the car broke down on May 14th with a bad transmission! The dealership gave me the runaround for two days before someone (Oscar J.) responded with "maybe you drove the car wrong!" Nissan warranty doesn't cover todays cost of a rental car ($35 a day!...really?!). I bought certified preowned for the sole purpose of providing my son a reliable car for college living 1200 miles away. This car lasted 7 days! Called the Manager (Pacheco), but he is too big to call back customers. More

They were very respectful of our time and when I told them when we would be there they had the car pulled up washed and ready for us to look at. They were professional and not pushy for upselling us on t them when we would be there they had the car pulled up washed and ready for us to look at. They were professional and not pushy for upselling us on things we didn’t want! Great job! More

Great customer service. The pricing is very competitive. The total wait time was very respectable! Will continue to come back to Crest Nissan! The pricing is very competitive. The total wait time was very respectable! Will continue to come back to Crest Nissan! More

This dealer is fantastic! From the receptionist to the salesman, manager and even finance they were professional and courteous. Our salesman John Kerr was the best salesman I From the receptionist to the salesman, manager and even finance they were professional and courteous. Our salesman John Kerr was the best salesman I have ever worked with. He listened to what we wanted and was professional without being pushy. He truly went above and beyond. Customer service was top notch! We were in and out and less than a few hours. We left highly satisfied and will definitely return for any future car needs! More

Robin was excellent. Very friendly, knowledgeable, exactly what you want in a service advisor. Work was done fast and the car wash looked great! I liked the waiting area Very friendly, knowledgeable, exactly what you want in a service advisor. Work was done fast and the car wash looked great! I liked the waiting area too. More

Nissan Frisco has always been my best dealer for both sales and service. Highly recommended 👌 sales and service. Highly recommended 👌 More

10 BEYOND EXCELLENT THEY WERE A GOD SEND. God worked a miracle through Alex and Enoc. Alex was so kind on the phone when I called. He told me he thought he could get zero dollars down and he God worked a miracle through Alex and Enoc. Alex was so kind on the phone when I called. He told me he thought he could get zero dollars down and he did! He was the reason that I came in today. I really felt like I had never talked to anybody like him. He's just a wonderful person and very helpful and such a servant . Enoc was amazing and just as wonderful as Alex. He helped us so much! We so enjoyed having him serve us today. We never dreamed with financial issues that we could walk out of there with a Car today and we did I even wanna say everyone who did the financing was so amazing as well. I was so impressed I feel like I never want to go anywhere else but Crest Nissan to get a car!!10 + stars to everyone!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 More

Service Advisor LaDarion Williams at Crest Nissan provided me exceptional customer service experience today! Thank you! provided me exceptional customer service experience today! Thank you! More