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Crest Nissan of Frisco

Frisco, TX

4.7
1,322 Reviews

6600 State Highway 121

Frisco, TX

75034

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Showing 1,322 reviews

March 07, 2025

Andy is a phenomenal service provider! Really recommend him and his team for Nissan service. More

by kyle18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Truong
Mar 11, 2025 -

Crest Nissan of Frisco responded

Thank you for your kind words about Andy and his team! We are thrilled to hear that you had a phenomenal experience with our Nissan service. Your recommendation means a lot to us and motivates our team to continue providing exceptional service.

March 06, 2025

Crest. and Brandon were great. In and out in less time than I anticipated and everything checked out fine! Thanks a lot. More

by HerbU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Palmer
Mar 07, 2025 -

Crest Nissan of Frisco responded

Thank you for your kind words! We're glad to hear that you had a quick and efficient experience with us. We look forward to seeing you next time!

March 03, 2025

Had a warning light on i wasn't sure of. Turns out it was just a warning that it was time for service. They got me right in and even gave me a coupon for the service. So happy with the servi More

by crlsnsmls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Mar 04, 2025 -

Crest Nissan of Frisco responded

Thank you for sharing your experience! We're glad to hear that our service team was able to quickly address the warning light and get you in for the service you needed. We're also happy that the coupon helped! We truly appreciate your feedback and look forward to assisting you again in the future!

March 02, 2025

Crest Nissan has always had excellent service and staff. Highly recommend the service department and Ly as a service adviser. More

by hjoseph197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ly
Mar 05, 2025 -

Crest Nissan of Frisco responded

Thank you for your kind words about our service and staff. We are thrilled to hear that you have always had excellent service and that you highly recommend our service department and Ly as a service adviser. Your satisfaction is our priority, and we look forward to serving you again in the future.

February 28, 2025

Really personable and listened to what I wanted in an SUV. Found the perfect Murano for me More

by Kristen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nasar, Mike and Carlos
Mar 03, 2025 -

Crest Nissan of Frisco responded

Thank you for your kind words! We are thrilled to hear that you found the perfect Murano and that our team was able to listen to your needs. Your satisfaction is our priority, and we look forward to serving you again in the future.

February 27, 2025

Our buying experience couldn’t have been better. Our salesman, Nassar Tawil, was professional, honest and very knowledgeable. He never pressured us, but made sure we got the car we were looking for. More

by Sandra Anderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nassar Tawil
Feb 28, 2025 -

Crest Nissan of Frisco responded

Thank you, Sandra! We’re thrilled to hear about your positive experience with Nassar. Our team strives to provide excellent service, and it’s great to know that you felt supported throughout your car buying journey. Enjoy your new ride, and we look forward to seeing you again!

February 26, 2025

Not the typical stereotype expected from the “run-of-the-mill car dealership. More personal & thoughtful. More

by deltahotdogg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Abib; & Ryan
Feb 27, 2025 -

Crest Nissan of Frisco responded

Thank you for your thoughtful feedback! We’re so glad to hear that your experience with us was more personal and thoughtful than you expected. We aim to provide a unique and positive experience for every customer, and we truly appreciate your kind words. We look forward to serving you again in the future!

February 25, 2025

Excellent Service and Advisor very knowledgeable personable and trusted committed to make sure your happy ! More

by LS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Palmer
Feb 26, 2025 -

Crest Nissan of Frisco responded

Thank you for your positive feedback! We're thrilled to hear that you received excellent service and that your advisor was knowledgeable, personable, and committed to ensuring your satisfaction. Providing a trusted and happy experience is always our goal, and we’re glad to know we met your expectations. We look forward to serving you again in the future!

February 25, 2025

Felicitaciones a Cress Nissan, a todo su personal calificado de verdad se esmeran en atender al cliente , una vez más salgo muy complacida en el servicio prestado More

by nelbagb
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Feb 26, 2025 -

Crest Nissan of Frisco responded

¡Gracias por tus amables palabras! Nos alegra saber que estás satisfecho con el servicio brindado por nuestro equipo dedicado. Siempre buscamos ofrecer la mejor experiencia posible, y tus comentarios realmente nos motivan. ¡Esperamos poder atenderte nuevamente en el futuro!

February 25, 2025

Very deceptive sales management and finance office. In order to get a higher monthly payment, they added a 1391.00 MPP service contract without my authority and knowledge. I specifically declined it in More

by laruso.b60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chase Bailey and Matthew (sales managers) and Leon (finance)
Feb 27, 2025 -

Crest Nissan of Frisco responded

We sincerely apologize for the issues you've encountered during your experience. It’s important to us that our customers feel informed and confident throughout the entire process, and we regret that you did not have that experience. To help resolve this matter, please reach out to Jeff Stogner at jstogner@vtaig.com. He will be happy to assist you in addressing your concerns. We appreciate your feedback and hope to resolve this to your satisfaction.

Mar 07, 2025 -

laruso.b60 responded

As suggested, I emailed Mr. Stogner and got a quick reply. This is his response: "I will take a look at your deal when I get to the dealership. If you elected to have a service contract that comes at a cost and based on what you stated that math sounds right . A service contract for $1400 would increase the monthly payment $23 dollars. Finance does have different options to help offset different expenses , but there is always a cost to either the customer or the dealership. I will look into your purchase and reach back out to you. Thank you Jeff Stogner" I responder once to inform him I in no way authorized this action. I don't even know who Jeff Stogner is. I gave him a week to respond without me calling or emailing him for any reason and he hasn't responded.

Mar 11, 2025 -

laruso.b60 responded

UPDATE: The sales director did reach out to me on Friday late afternoon, left me his cell # but I didn't call because it was too late when I got the message. I didn't want to disturb him over the weekend as I thought he would be off. Emailed Mr. Abed and told him I would like to communicate via email. Also emailed Mr. Stogner and it was arranged that I would receive a call on the following Monday and got nothing After waiting for about 45 minutes after the time of the call, I emailed both men and told them I would only communicate via email and that I would not wait on their call. I did not receive a response. This management team does not care about you after the sale. Go elsewhere.

Mar 22, 2025 -

laruso.b60 responded

Finalized: After several emails, Mr. Abed has decided that this was a miscommunication issue and offered up no form of compensation and/or a real apology. I signed the paperwork. Finally did in-depth research of the loan and found that I would not be paying an extra 1391.00 on the loan. Emailed Mr. Abed of this and rescinded the request for 1391.00 from crest. Received no response to this and thought I was done with problems with crest.

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