Crest Nissan of Frisco

Crest Nissan of Frisco responded

We are thrilled to hear that our service department delivered exceptional care that went beyond what you expected. It's wonderful to know that your service advisor's expertise and helpfulness made such a positive impression. We look forward to providing you with the same level of outstanding service for all your future vehicle maintenance needs.

Crest Nissan of Frisco responded

Thank you for sharing your wonderful experience! We are thrilled to hear that you found our service center to be outstanding and that Brandon provided you with such amazing support throughout your visit. Your feedback about the smooth process means so much to us. We take great pride in delivering the high-quality service that our customers deserve, and it's incredibly rewarding to know that we exceeded your expectations. We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

Crest Nissan of Frisco responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you received outstanding service and that Andy provided you with such exceptional professional care. Your feedback about Andy being the most professional Service Agent you have ever worked with means so much to our team. We take great pride in delivering excellent service to our customers, and it is wonderful to know that we have exceeded your expectations. Andy and the entire team truly appreciate your kind words and recommendation.

Crest Nissan of Frisco responded

Thank you for taking the time to share your feedback. We are thrilled to hear that Ian provided you with excellent service during your visit. Your recognition of his efforts means a great deal to our team. We understand your frustration regarding the extended time spent on paperwork processing. We recognize that the process length was far longer than expected, and we take your feedback seriously. We are continuously working to improve our processes to ensure a more efficient experience for all our customers. We truly value your business and appreciate your patience during your visit. Your feedback helps us identify areas where we can improve.

Crest Nissan of Frisco responded

Thank you for sharing your experience! We're delighted to hear that our team was knowledgeable, personable, and attentive to your needs. It’s great that they took the time to demonstrate both vehicles and worked with you to resolve pricing questions. We’re thrilled you found the right car and appreciate your recommendation. Our entire team looks forward to assisting you again in the future!

Crest Nissan of Frisco responded

Thank you for your fantastic feedback! We're thrilled to hear that scheduling service was easy and that Roy provided excellent support. We look forward to welcoming you back for your next visit!

Crest Nissan of Frisco responded

What you described is absolutely not the level of professionalism we hold ourselves to, and we understand how upsetting and inappropriate those comments must have felt during what should have been a respectful and supportive visit. We truly value every guest who walks through our doors, and it’s incredibly disappointing to hear that you were made to feel otherwise. We want the opportunity to make this right and to ensure your concerns are properly addressed. Please reach out to Mike Abed at mabed@vtaig.com so we can take the next steps and regaining your trust.

Crest Nissan of Frisco responded

Thank you for sharing your experience! We're thrilled to hear you received quick and efficient service. Your satisfaction is our priority, and we look forward to serving you again in the future!