Crest Nissan of Frisco

Greg helped us with our car and he went qbove amd beyond to have our car have what needed fixed. He was able to make sure our warranty covered what ot said it would and kept us posted with every step along to have our car have what needed fixed. He was able to make sure our warranty covered what ot said it would and kept us posted with every step along the way. Best customer service! More

So this review is coming as direct result of my first hand experience in actually purchasing and servicing a CPO Nissan Altima from Crest at the end of Jan 2020. The entire experience of purchasing my or hand experience in actually purchasing and servicing a CPO Nissan Altima from Crest at the end of Jan 2020. The entire experience of purchasing my original CPO car and all of the issues I have had with it thru there “award winning” service department has truly been a nightmare. I was sold a certified piece of xxxx and it has had major problems, starting one week after purchasing the vehicle. Service made huge promises and "fixed" the car, Only for the problems to continue non stop for about 5-6 months. I took the vehicle in a total of 6 times and they kept the car roughly 1 week each time. They could not seem to figure out why the collision sensor would kick on while on cruise control and make the car seize up, to the point of almost result in accidents. Not to mention a check engine light they could never get codes on. I am a front line health care provider, not a mechanic, and with all of this craziness with COVID, times have been very stressful. And all I had to do was go to auto zone, plug in a computer to get the codes and then I even gave them the print outs (yes multiple as I didn’t this more then once) along with videos to show them what was happening, and still got the reply of “we are not getting any codes on our end.” Because of there shady practices certifying a car that never should have been sold as a CPO, I missed way to much time with my new born at home and have literally lost thousand with missed time at work bringing it back and forth. And at the end of it all, lost another 5-6 thousand with getting it traded out for another CPO since the problems persisted and I just didn’t trust the car. I wish I could have just given the car back since it hadn’t even been 6mnth and walked away, but the only way to minimize my huge loss was for them to buy it back and sell me another car. The used car manager made me feel like he was helping only for me to realize they made up for the “overpaid value” of my car by adding in a $2500 accessory and conditioning fee that apparently a 9k mike Nissan needed time be sold as CPO. When I tried to discuss this and hav it negotiated, it was a no and was a take it or leave it ur SOL kinda attitude. And the kicker, the fee was not added the first time I bought the CPO so I know its xx and just a way for them to get more money. But again they had me bw a rock and a hard place so I had no real choice. Either keep the xxx that almost killed me twice or get into a different one and pay an arm and leg more. Then thru Service, I was promised two small accessories for the time and issues and that was denied at the end by the service director Vince and I'm not sure why. I am very very displeased with the customer service I have received from Nissan and will NEVER buy another Nissan or refer anyone to this dealership. Be very very carful with buying a car here. I’m not one to get frustrated or upset and write a review; I even gave myself a few days to cool down before I typed this all out. But I’m telling anyone who reads this please beware and get everything in writing. And then still I would advise go anywhere else. This dealership has ruined my opinion of Nissan forever and I have been a life long Nissan owner/family and will never again consider the brand after I get thru with this current car and make it out of this crazy time. More

Upon drop off I was addressed in a timely manner and given a loaner. My car was serviced in a timely manner and the response time on the issue was great. given a loaner. My car was serviced in a timely manner and the response time on the issue was great. More

Shon was very helpful we had him going up and down just so we can find the best vehicle for us. He was very patient best car buying experience. He didn’t pressure us at all into buying anything. so we can find the best vehicle for us. He was very patient best car buying experience. He didn’t pressure us at all into buying anything. More

Excellent!I’m from Ohio. Lost 3 lug nuts and limped Excellent! I’m from Ohio. Lost 3 lug nuts and limped into Plano. Crest dealt with the dealership in Ohio and everything went smoothly. Very please Excellent! I’m from Ohio. Lost 3 lug nuts and limped into Plano. Crest dealt with the dealership in Ohio and everything went smoothly. Very pleased with service. More

Timely great service.Andy made sure to maintain my appointment. I waited for the work to be done and I was out in 2 hours with a clean car. appointment. I waited for the work to be done and I was out in 2 hours with a clean car. More

Andy was very clear about how long the repair would take and how much it would be, and he kept me updated while the vehicle was there. and how much it would be, and he kept me updated while the vehicle was there. More

Just drove my vehicle home after transmission work etc. Best service experience I’ve ever had in the SUV drove like a dream. Drake, my service mgr. was especially fantastic. Customer for life Best service experience I’ve ever had in the SUV drove like a dream. Drake, my service mgr. was especially fantastic. Customer for life More

Worst service from Finance department I`ve been trying to contact the Finance department since a month and no one responded back. Such a worst customer service they have. I`ve been leaving I`ve been trying to contact the Finance department since a month and no one responded back. Such a worst customer service they have. I`ve been leaving a bunch on voice mails and asked the receptionist to leave a note on the desk and still no response from. I was very pissed from their service, they have only cared until I got the car from them. More

YesI thought the patience and persistence in getting me Yes I thought the patience and persistence in getting me into my new Murano was exceptional on both Carrie and Kyle's parts. We had some real challen Yes I thought the patience and persistence in getting me into my new Murano was exceptional on both Carrie and Kyle's parts. We had some real challenges getting my bank to clear what should have been a simple approval completed. I was ready to lease when I walked in but really didn't expect to drive away in my new car. Nice work on their parts. And I drove one of your cars in the display room off the floor and home. And that also surprised me. Good sales team for certain! Charles More