Crest Volvo Cars

I bought a used 2008 Nissan Altima from this dealership six (6) weeks ago and it has been taken in for repairs three (3) times since. 1. First, I picked up the car in the afternoon, went to work and th six (6) weeks ago and it has been taken in for repairs three (3) times since. 1. First, I picked up the car in the afternoon, went to work and that night I got pulled over for a defective headlight. After I showed the purchase paperwork to the officer, he let me go. Volvo of Dallas replaced the headlight with no question. 2. Second, we discovered antifreeze all over the garage floor and, after filling the radiator, took it to the nearest Nissian dealer. They found the radiator fan inop, and after checking with the after market warranty I purchased through Volvo of Dallas, replaced the radiator fan. 3. Third, again antifreeze was discovered on the garage floor and I took the car back to the Nissan dealer. They found a crack in the radiator but this time the after market warranty did not cover the radiator so I had to pay for this out of pocket. I went to Volvo of Dallas to voice my concerns and was politely told that since I did not bring the car back to them and could not prove I had not caused the cracked radiator, there was nothing they could do. I found this somewhat insulting More

Bought a 2011 xc90 with 21k miles on it. It had to be hauled twice to volvo dealer in Oklahoma city (nearest dealer). First time - major oil consumption, second time to replace entire head on motor, exha hauled twice to volvo dealer in Oklahoma city (nearest dealer). First time - major oil consumption, second time to replace entire head on motor, exhaust valves, etc. Also had to come home and jump start due to sensor going out that turns the interior fan on and off (never heard of such), replace sensor on the steering (too much electrical), replace satelite component of radio, replace battery, repair a/c vent. All of this in just 8000 miles of ownership and 3 months. Called volvo of dallas to try to exchange but got several so called proposals that either gave me little for my car or was just a flat out lie that they couldn't back up. General manager (pedro) eventually called and told us that we didn't know what we were talking about and that our car had been only worked on once and that we neglected it and drove it hard. I said that is a lie and was not true. He hung up on me so now we have a vehicle that I just don't trust to go anywhere in. Wish we never would have went there. More

I "was" a loyal Audi owner, but when I finally had all I could take with Boardwalk Audi's service department, I visited the Volvo of Dallas dealer (in Frisco) today and went immediately to talk to had all I could take with Boardwalk Audi's service department, I visited the Volvo of Dallas dealer (in Frisco) today and went immediately to talk to Pedro, the General Manger. Pedro assigned me a professional by the name of Dustin to work with me, and I was driving away two hours later as a happy Volvo owner. This is a very ethical dealer and there were no hidden fees, nor was there a need for hours of back and forth negotiations; everything was out in the open and laid out, which is a sign of a company that has ethical business practices. I am very satisfied with this dealership and HIGHLY recommend them; if you are frustrated with your car or dealer, go see Pedro, he will treat you like a valued customer! I have read some of the reviews below and believe me, this is a new and improved dealer, give Pedro and his folks a chance! More

I love my Volvo and the expert service team at Volvo of Dallas. I know with their help, my car will last another 100K miles. They do a fantastic job of making sure I keep on my service schedule so that I Dallas. I know with their help, my car will last another 100K miles. They do a fantastic job of making sure I keep on my service schedule so that I get the most out of my car. I can't thank them enough! More

I bought a 2012 XC60 from the Volvo of Dallas last week and had one of the best customer experiences that I have ever had. My family and I currently live in London and are in the process of relocating to and had one of the best customer experiences that I have ever had. My family and I currently live in London and are in the process of relocating to Dallas. You can imagine the stress of relocating to another country (with two small children), buying a house, and buying two cars... this experience made a small part of my relocation to DFW much less stressful. After a 10-hour flight, we immediately drove to this dealer and arrived 5 minutes before closing on a Saturday. As we entered the showroom, we were approached by Gary Keller; he was extremely helpful and welcoming (a nice surprise after a long day!). We test drove a car and I promised to follow-up with Gary the following week with the options/color of the car we wanted to purchase. I called Gary on Monday and gave him the specifics of my wish list. He assured me he would call me back with options. Not to be a skeptic but I was surprised when he called me back within 10-minutes with car options and pricing. I then went to the dealership on Tuesday and met with Gary and Jack Shanks. The option that I really wanted on the car was booster seats (as I mentioned, I have two small children) and the dealer only had one model that fit my requirement. Jack worked with me and we were able to negotiate a deal that worked for both of us. At this point, I need to mention that during these few days, I was also talking to another Volvo dealer in the DFW area to ensure that I was getting the best service and deal that I could find. After meeting with Jack on Tuesday, I met my husband for dinner and told him about my experience. At that point, my husband said, you aren't buying a car from anyone else, are you? My answer was no. I have worked in the hospitality industry for almost 20-years and am a harsh critic of customer service. The attention and care that I received during this process was fantastic and not one that I have often found, regardless of the company. Gary and Jack recognized my situation, understood my needs and helped me purchase a car that I love, all within a few days of beginning the process (and it only took so long because I was house hunting in the midst). Their responsiveness and sense of urgency made me feel as if my business was important to them. Go to this dealership... they will take care of you. More

I have purchased many luxury vehicles in the past from Mercedes, Lexus and Jag. This is my first Volvo purchase, and I must say it will defiantly not be my last. This dealership did not pressure me in any Mercedes, Lexus and Jag. This is my first Volvo purchase, and I must say it will defiantly not be my last. This dealership did not pressure me in any way whatsoever. Kevin Kline contacted me via my online request in regards to a 2012 Volvo C70 I was looking for. The moment I met Kevin I felt like I was with a good friend. He gave me information I was looking for, he was VERY knowledgeable about the product and told me he would locate the exact vehicle I desired and get it to the dealership as soon as possible for me. Not once did he ever try to sell me another C70 they had on the lot because it did not have the options I desired. He also did not pressure me to purchase the vehicle either. Christopher Chiv the New car sales director told me he would find my car and get it to me, gave me a date, and my vehicle arrived on that date. He also came over to me when I was speaking to Kevin and introduced himself to me and told me he would do everything in his power to get my car to me on time. And he did. It arrived as promised. As I have stated before I have many years of purchasing vehicles, this dealership has it down in what customer service is all about. It is not only sales, it is creating a family. A family of Volvo buyers that will be customers for many years, not just a quick sale and out the door, and on to the next person on the lot. That said, I honestly support anyone who is thinking of buying a quality vehicle and desires to be treated like your family and not just another sale, drive to Volvo of Dallas, ask for Kevin Kline, I would love for anyone out there buying a vehicle to have the experience of buying a car with the treatment I was given. My hat is off to this dealership and Kevin for really making me feel at home and comfortable and like I really did matter, and wasn't just another sale. Thank you Kevin Kline and thank you Volvo of Dallas! Robert S More

My company obtained a new company car for me from this dealer and the whole experience has been a disaster. The car took 2 weeks to clear for pick up, then once the car cleared for pick up I was told it c dealer and the whole experience has been a disaster. The car took 2 weeks to clear for pick up, then once the car cleared for pick up I was told it couldn't be picked up because the lighting harness was out but it would be ready first thing the next day. I drive all the way to dealer to learn they knew it wasn't ready and that they harness would be in this afternoon. They said they would deliver it to my house. After waiting until 3:30pm with no update and no car delivered I called the dealer again. This time I was told they didn't know and would check with service and call me right back. I waited for 1 1/2 and still no call back. I called them and they said the computer was out and that it would be Monday or later before it was ready. So no communication. Car is broken before I pick it up. I should have taken the Ford instead of this nightmare. I will never do business with this dealer again and I'd warn anyone else that might think to so either. Horrible communication and no solutions and no customer service. More

Volvo of Dallas has had my car for 4 WEEKS to fix minor things: loose body piece on passenger side near the front tire, busted speakers, and a check engine light that was due to not having closed the gas c things: loose body piece on passenger side near the front tire, busted speakers, and a check engine light that was due to not having closed the gas cap tight enough. Nobody I talked to knows what's going on. They all say that they will take care of it, but they don't call back. More

My family and I had purchased vehicles from the same person since 1988. He retired not long ago and it was time to find a new salesman. We went to Volvo of Dallas where we had purchased my wife's car. person since 1988. He retired not long ago and it was time to find a new salesman. We went to Volvo of Dallas where we had purchased my wife's car. We were greeted by Kevin Kleine. Kevin was extremely helpful. My wife and I really wanted to JUST LOOK at cars as we were still a month away from actually needing to buy one. Kevin was so friendly and not pushy, that we decided to give him our business that day. He went above and beyond to find exactly the car we wanted, and they gave us the car we test drove for 4 days until our car was driven off the truck. It was a terrific experience overall, we are glad Kevin is now our local dealer. More