Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Crest Volvo Cars - Service Center
Frisco, TX
1,190 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,190 Reviews of Crest Volvo Cars - Service Center
Sort by
March 08, 2018
Excellent service. I give a 10 in all areas, The service was great. Each lesson that I dealt with was courteous and very helpful. They were patient and work with me to meet all my needs. I would The service was great. Each lesson that I dealt with was courteous and very helpful. They were patient and work with me to meet all my needs. I would definitely reccommend them to a friend. More
by Mary
Employees Worked With
Juan Perez
March 07, 2018
Service Excellent service. All of the personnel at Crest Volvo are friendly, courteous and knowledgeable. Would recommend this dealership I am always made Excellent service. All of the personnel at Crest Volvo are friendly, courteous and knowledgeable. Would recommend this dealership I am always made to feel welcome. More
by Ed
Employees Worked With
Lyn Ford
February 08, 2018
Courteous professional service Keith is always on top of what is going on with your car as if you were the only one at the service department. Courteous , patient and professional Keith is always on top of what is going on with your car as if you were the only one at the service department. Courteous , patient and professional More
by Debbyp3033
February 07, 2018
CPO XC90 that cant be fixed In December of 2016 I bought a CPO 2013 Volvo XC90 from Crest Volvo. I had a 2007 S80 (which I bought as a CPO) and I wanted a newer car to give to my In December of 2016 I bought a CPO 2013 Volvo XC90 from Crest Volvo. I had a 2007 S80 (which I bought as a CPO) and I wanted a newer car to give to my daughter who is getting her license this year. Because of my experience with the S80 I went for another CPO Volvo. Initially I had a lot of issues with the XC90 but because it was a CPO everything was covered. Part of me thinks that my car never had the rigorous 130-point CPO check because it had so many issues. The only problem that hasn't been corrected is my XC90 will not stay in alignment. Due to this issue my tires are wearing unevenly and prematurely. So, in a year I have had 3 to 4 alignments, multiple tires rotations and replaced six tires. The XC90 had decent tread on the tires when I originally bought the vehicle but since then I have gone through those four tires and bought six more tires. The Crest Volvo Service Department is unable to figure out what issue is causing my alignment problem. I do believe them because I had an independent service company take a look at my vehicle and also give it an alignment. They didn't see anything wrong either. The techs at that individual service center suggested going to a shop that specializes auto frames. I spoke to one in Dallas and Plano. They both said it very expensive to do a frame check and once you get into it you will want to do the repair at that time because of the cost. They both said that if no alignment or suspension issues can be found then it may be a frame issue from a prior accident. I told them that the car fax report on the car showed no accidents. They both said there are ways to keep an accidents off the car fax reports. The techs at the frame shops also mentioned that the XC90 could have had possible frame issues right from the beginning. You can say that Crest Volvo was not aware of this issue but I found out that my XC90 had 11 alignments done at Crest Volvo Service within a 3-year period prior to me buying it. So, somebody knew something. This XC90 should have never been sold as a CPO with a known issue that couldn't be corrected. I spoke to a lemon law attorney and because the car is over 4 years old its outside the statute of limitations (even though I have only own it for a year). At this point the service department told me to just keep up with tire rotations, alignments and avoid pot holes. I don't have time to bring this in every month for an alignment or check and that's what it needs. I'm very disappointed in this whole situation and wish I just keep my S80 or bought another car. At this point my total out of pocket expenses for this XC90 is almost equal to my total car payments I have made. I have been told that a service manager would call me but that never happened. I opened up a case with Volvo of North America but all they do is forward that on to Crest Volvo. So, at this point I have contacted a different attorney to see what my options are. I never thought I would be in this situation when buying a CPO Volvo. In the meantime, I'm stuck with a vehicle that may have been in an accident (frame damage) that now requires alignments every month or new tires every 3 months. More
by David
Employees Worked With
Service Department
January 27, 2018
Mrs. Ye Get car maintenance today. Very good quality service. MPP warranty lets me save money. Recommend to buy when you purchase vehicle. Thanks Jorge and J Get car maintenance today. Very good quality service. MPP warranty lets me save money. Recommend to buy when you purchase vehicle. Thanks Jorge and Juan. More
by Julie
January 24, 2018
Best Service Ever!!! Eric Lamela always provides the Best customer service any time I bring my Volvo in for service. Keep up the excellent customer service Crest Volvo!!! Eric Lamela always provides the Best customer service any time I bring my Volvo in for service. Keep up the excellent customer service Crest Volvo!!! More
by Johnny Moreno
Employees Worked With
Eric Lamela
January 17, 2018
Excellent service Excellent customer services, friendly and knowledgeable service advisor Lynn Ford, service job was done on time, highly recommended and difinately wil Excellent customer services, friendly and knowledgeable service advisor Lynn Ford, service job was done on time, highly recommended and difinately will return for future services. More
by Eric
Employees Worked With
Lynn Ford
January 16, 2018
Great Salesman, Great Service! I have purchased two Volvo's from Crest (a 2010 XC60 and 2018 XC60). I have had the same salesman and service specialist throughout the years. Barry I have purchased two Volvo's from Crest (a 2010 XC60 and 2018 XC60). I have had the same salesman and service specialist throughout the years. Barry Pinlac is a perfect salesman! He is not pushy, has kept in touch with me yearly and when I decided to trade in my 2010 for a 2018 he knew exactly what I wanted in a new car and didn't try to upsell me on anything. As for service Lynn Ford is excellent! He always listens to my issues and needs and makes sure I am satisfied with the service before I leave the dealership. Lynn can't possibly provide any better service than he does now. He serviced my 2010 Volvo and is continuing with my 2018. More
by Linda L
January 16, 2018
Crest Volvo Plano TX CV joint replacement. Work was done professionally. Interactions with Jordan were helpful and pleasant. Jordan was very informative, knowledgeable and CV joint replacement. Work was done professionally. Interactions with Jordan were helpful and pleasant. Jordan was very informative, knowledgeable and eager to keep the process moving forward. I really appreciated his input and help. More
by Poffer100
Employees Worked With
Jordan Farmer
January 11, 2018
An excellent trip to the dealer Under warranty our Volvo was having some issues we needed it taken in for. There was no wait when bringing our car in we were immediately greeted by t Under warranty our Volvo was having some issues we needed it taken in for. There was no wait when bringing our car in we were immediately greeted by the service technician who listened to all of our issues. The loan car provided was a full size SUV however I was to tall to fit in so they changed to an SUV that suited me. The XC90 we had on loan was very nice almost as nice as ours. I was given consistent updates as to the status of our vehicle and it was returned fully detailed. This is why we will only do business with Crest. Not only are the vehicles top of the line but the service you get afterward can’t be beat. More
by Jonathan patton
Employees Worked With
Jordan Farmer
