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Crestmont Buick GMC
Beachwood, OH
477 Reviews
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Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 477 reviews
October 29, 2024
Are not true to their word and not accommodating. You wait for hours for service for them to tell you they can't fix the problem or their machines are down. You wait for hours for service for them to tell you they can't fix the problem or their machines are down. More
by jbcarrington56
Verified CustomerEmployees Worked With
October 29, 2024
Me and your dealership getis along very good. I will recognize just to where's my and family. I will recognize just to where's my and family. More
by melladson1952
Employees Worked With
October 28, 2024
Unfortunately there was a part for the all wheel drive that almost took a month . Otherwise the repairs took half the time to do and everything is working as good as new. that almost took a month . Otherwise the repairs took half the time to do and everything is working as good as new. More
by xtgdoc
Employees Worked With
Sara
October 26, 2024
Never received a follow up regarding a part that was supposed to come in , The service was never performed This is the second time I did not hear about a part coming in . supposed to come in , The service was never performed This is the second time I did not hear about a part coming in . More
by nickyr1217
Employees Worked With
N/a
October 23, 2024
Everyone was so nice and patient with me. I want you thank everyone for there kindness I want you thank everyone for there kindness More
by petrinaparks
October 21, 2024
Mario and Amos are accommodating and great to work with! Nate from the Sales team was very informative and I never felt like I was being pushed. The whole team ensured I was taken care of. Nate from the Sales team was very informative and I never felt like I was being pushed. The whole team ensured I was taken care of. More
by ericv
October 21, 2024
The people that worked with me were courteous, kind , understanding, and profession. They worked with me to fund the right car for me. understanding, and profession. They worked with me to fund the right car for me. More
by sandra200253
Employees Worked With
October 20, 2024
Good customer service and work. Will continue to use Gmc to service my Buick Encore. Will continue to use Gmc to service my Buick Encore. More
by djvines4
Employees Worked With
October 19, 2024
They installed bed liner wrong to my truck. Used used glue which shouldn’t be used. They messed up . Plus i been took off from my work 2 days. And first time they installed wrong and they are l Used used glue which shouldn’t be used. They messed up . Plus i been took off from my work 2 days. And first time they installed wrong and they are like we are sorry we will fix it. And next time i went there same issue and when they said they will fix it they added glue which didn’t help at all. Plus they don’t compensate it you anything at all. Very bad service. Wouldn’t recommend anyone . Such a bad experience More
by Ron
Employees Worked With
Ricardo Gonzales, and service department girl don’t know name
