
Crestmont Buick GMC
Beachwood, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Everything went smoothly Everything went smoothly I had no problems. But once I got home I had to blow the horn and come to find out the horn doesn't work. So when I called back I had to make a appointment no problems. But once I got home I had to blow the horn and come to find out the horn doesn't work. So when I called back I had to make a appointment which I didn't like because I thought it would of been a quick fix. Now I have to wait until Wednesday and I won't know my work schedule for next week until Monday. More
Chuck was nice, he tried to work with us on the deal. I wish there were a few extra things he could have assisted with dealing with the knowledge of the car I wish there were a few extra things he could have assisted with dealing with the knowledge of the car More
Ashley offered supreme customer service. Everything was explained in great detail and the follow up was appreciated as well. We were in/out in a timely fashion. Everything was explained in great detail and the follow up was appreciated as well. We were in/out in a timely fashion. More
The salesman was very helpful, Walking me through the process. He showed me how 2 use most Features on the computer. process. He showed me how 2 use most Features on the computer. More
Oil change was easy to schedule. Check in and service time was quick and efficient. Check in and service time was quick and efficient. More
The location is convenient, but service mediocre. I waited 10 minutes waiting in line in my care before anyone greeted me. My oil change and first inspection took almost 2 hours. The refrigerator wh I waited 10 minutes waiting in line in my care before anyone greeted me. My oil change and first inspection took almost 2 hours. The refrigerator which was supposes to contain water bottles was empty. I was given no reason that my check engine occasionally comes on. My car was not washed until I asked it to be and it was never dried. More
Terrible service. Lance Stephenson was very unprofessional. He recommended a new battery in the vehicle that I had just purchased from the dealership not even 3 mon Lance Stephenson was very unprofessional. He recommended a new battery in the vehicle that I had just purchased from the dealership not even 3 months prior. He had stated he would check prior to me coming to pick up my vehicle while it was in service. When I got there I had asked him if they had put a new battery in. He had stated that they did not. So Crestmont Buick GMC is that cheap that they cannot put a new battery in a vehicle that I had just purchased 3 months prior to me being there again to have my vehicle in for service. I personally do not recommend Crestmont Buick GMC for your vehicle needs. More
The dealership was clean and everyone was very friendly and knowledgeable of there merchandise the sell person was patience and explained everything clearly. and knowledgeable of there merchandise the sell person was patience and explained everything clearly. More