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Crestmont Buick GMC

Beachwood, OH

4.3
335 Reviews
Receive The Crestmont Experience Today Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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25975 Central Pkwy

Beachwood, OH

44122

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Showing 335 reviews

October 10, 2024

Yvonne was wonderful to work with. We entered just wanting to see the new Enclave and within minutes, she had it pulled from arrival to show us. Needless to say, we walked out with a More

by patticonti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Crestmont Buick GMC responded

Patricia thank you for your business we hope you are enjoying your new Enclave and Congrats!!

October 07, 2024

I had the most hassle free experience, quick and professional. Hearts to Yvonne and the entire staff More

by Aquarius1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Crestmont Buick GMC responded

We are ecstatic you had a great hassle free experience congrats on your new vehicle!!

October 04, 2024

Overall great experience. Yvonne was very friendly and made the buying experience fun and seamless. More

by esparzaitzel
Purchase Time
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Crestmont Buick GMC responded

Thank you for making the drive we are very happy we were able to help you all the way from Chicago. Congrats on your new vehicle!!

October 03, 2024

To hard to get an appointment. There is no one attending to the phone. Get a call back after 4. This is not helpful. Do not like that I am charged added fee for using my GM Card More

by DRCAK27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
YVONNE OWENS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah was helpful.
October 02, 2024

Service Dept. is excellent and always take care of our needs. Hannah and Sarah are simply the best More

by pxbellini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah and Hannah in the service department
October 02, 2024

Did not appreciate having to pay an extra 3% when a credit card was used to pay the bill. You want customers but expect them to pay more for your service More

by Drobnichsulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one to mention
September 29, 2024

The work is Fine, but the service manager that we worked with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three message More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
September 29, 2024

Great service! Yvette was super friendly and made the process easy and fast. So far no complaints More

by esparzaitzel
Purchase Time
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

2 items of the oil change service was not performed correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 th More

by davidtharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
YVONNE OWENS
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

They blocked my phone number and now I can’t reach out when this is a problem with the car. More

by sarah72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amos Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
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