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Crestmont Buick GMC
Beachwood, OH
335 Reviews
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Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 335 reviews
October 10, 2024
Yvonne was wonderful to work with. We entered just wanting to see the new Enclave and within minutes, she had it pulled from arrival to show us. Needless to say, we walked out with a We entered just wanting to see the new Enclave and within minutes, she had it pulled from arrival to show us. Needless to say, we walked out with a purchase. She is sincere, straight forward and the main reason why we decided to buy vs just look. More
by patticonti
Verified Customer
October 07, 2024
I had the most hassle free experience, quick and professional. Hearts to Yvonne and the entire staff professional. Hearts to Yvonne and the entire staff More
by Aquarius1
October 04, 2024
Overall great experience. Yvonne was very friendly and made the buying experience fun and seamless. Yvonne was very friendly and made the buying experience fun and seamless. More
by esparzaitzel
Employees Worked With
October 03, 2024
To hard to get an appointment. There is no one attending to the phone. Get a call back after 4. This is not helpful. Do not like that I am charged added fee for using my GM Card There is no one attending to the phone. Get a call back after 4. This is not helpful. Do not like that I am charged added fee for using my GM Card. More
by DRCAK27
October 02, 2024
Did not appreciate having to pay an extra 3% when a credit card was used to pay the bill. You want customers but expect them to pay more for your service credit card was used to pay the bill. You want customers but expect them to pay more for your service More
by Drobnichsulak
Employees Worked With
No one to mention
September 29, 2024
The work is Fine, but the service manager that we worked with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three message with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three messages The day of service. I had to cancel service a couple weeks prior to that and left a message and requested a call back to reschedule and I never received a call back I also left a message with the service manager and haven’t yet to receive a callback from him We left the dealership several years ago, but came back and was told that their service issues were resolved. I have yet to see this be resolved. More
by Amy
Employees Worked With
Hannah
September 29, 2024
Great service! Yvette was super friendly and made the process easy and fast. So far no complaints Yvette was super friendly and made the process easy and fast. So far no complaints More
by esparzaitzel
Employees Worked With
September 29, 2024
2 items of the oil change service was not performed correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 th correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 that day but I am very disappointed in the service of my 2023 Denali 3500. More
by davidtharris
Employees Worked With
