Crestmont Buick GMC

In October, 2013, I was in the market for a new car, but couldn't find anything I liked. I had visited KIA of Bedord and test-drove an Optima, but wasn't happy with the ride. I also visited Marshall Ford of couldn't find anything I liked. I had visited KIA of Bedord and test-drove an Optima, but wasn't happy with the ride. I also visited Marshall Ford of Mayfield and test-drove a Fusion, but wasn't impressed with the vehicle. My husband noticed the Collection Buick sign while driving home one day and said we should take a ride to see if I liked anything they had on their lot. We visited their facility in Beachwood on a weekend and were immediately greeted by Kevin Weiss, who made us feel at home and went out of his way to find exactly the car I wanted (even though I really wasn't sure what I wanted!) Everyone at Collection Buick GMC of Beachwood was extremely friendly and the state of the art facility is clean, beautiful and inviting. My husband and I were truly impressed by the whole experience. And our sales professional, Kevin, was over the top! He was instrumental not only in finding the car of my dreams (2014 Buick LaCross), but in finalizing the sale. Kevin possessed vast knowledge of the vehicle as well as features that could be added to the vehicle (if we wanted something that wasn't already on it). Not only was Kevin very accommodating with his time and made us feel like royalty, he explained the Collection group's fabulous attitude in regard to customer service, which clinched the deal! It was a pleasure doing business with Kevin Weiss and Collection Buick GMC of Beachwood, and I highly recommend them to everyone!. Jennifer in Highland Heights More

Mike was a tremendous resource and a pleasure to do business with. He made the process fairly easy. The one downside is that financing took a very long time due to other peoples circumstances. I wou business with. He made the process fairly easy. The one downside is that financing took a very long time due to other peoples circumstances. I would certainly shop here again. Ask for Big Mike!! More

My experience at collection Buick GMC of Beachwood was great. Call the dealership and setup an appointment with Mike Petryshyn. Got to the dealer talk to Mike told him what i was looking for. He did every great. Call the dealership and setup an appointment with Mike Petryshyn. Got to the dealer talk to Mike told him what i was looking for. He did everything he can to get me exactly what i ask for. I am very pleased with the service and I am very happy with my brand new GMC. More

We came to this dealership after visiting another one, not realizing they closed early on the night we visited. Scott Newman stayed with us for an hour and a half after the dealership closed, showing us not realizing they closed early on the night we visited. Scott Newman stayed with us for an hour and a half after the dealership closed, showing us his inventory and answering any questions we had. He suggested we take the vehicle home with us overnight to see how it drove and then bring it back the next evening after work. We were thoroughly impressed by his level of commitment and the attention paid to us as customers. We loved driving the car and bought it the next day. More

Everyone was very nice at the dealership. Kevin was polite and nice and made me feel very relaxed. Scott was also very nice and made me feel relaxed. I guess I should say that everyone I dealt with w polite and nice and made me feel very relaxed. Scott was also very nice and made me feel relaxed. I guess I should say that everyone I dealt with was great. Yes I would reccomend you to other people. More

Went to trade in my 2007 SUV & purchase a 2013 SUV. Found one car & the deal was within my price range. Called Ethan the next day to see if there was the same model with an upgrade package in the same Found one car & the deal was within my price range. Called Ethan the next day to see if there was the same model with an upgrade package in the same color. He found one in stock & the price he & Jim Levine came up with was stil in my price range. The week afrter I tok delivery the dealership called to see how the car was & if I had any questions. More

On my initial visit I was introduced to Kelli by Jim the General Manager who proceded to answer all my questions. She was very professional, courteous, and helpful in my decision making process. They prov General Manager who proceded to answer all my questions. She was very professional, courteous, and helpful in my decision making process. They provided an experiece I would recommend to all. More

I believe the only problem was on the day we arranged to purchase and pick-up the car. I believe the agency was short-staffed that day because we were told that the sales persons worked as a team and that purchase and pick-up the car. I believe the agency was short-staffed that day because we were told that the sales persons worked as a team and that any of them could assist us in the process. Ethan, however, was involved with another customer that was taking a lot of time. This was not a problem for us. If we were turned over to another team member it would have been fine, or if Ethan had merely told us about the fact that the customer was consuming his time, and instead of us waiting for him we should come back, that would also have been fine. But instead, we waited for about 2 hours without being helped. We were patient, but when we finally had the opportunity to view the car it was not cleaned up. It came from another dealer and had not been prepped. We then left and intended to come back another day. Ethan called my cell phone when we drove home and apologized. We accepted his apology and came back the next day to conclude the purchase. Ethan was fine and did a good job. Tom, the finance manager was great, very friendly and upfront about all the finance arrangements. We had one bad experience but everything worked out for the best. We don't hold grudges and my wife runs a service business so she knows what can happen. I do think that some other sales person or manager should have stepped in to help us instead of making us wait so long. I actually fault the manager, not Ethan, because he was caught in the middle. Maybe he should have consulted with the manager to notify him we were waiting too long to be served. But, the dirty car was the icing on the cake. This was not Ethan's problem because he was surprised as well. More

I was looking to buy a new car,and when I entered the building Michael came up to me and my husband and asked us if he could help us. I was interested in the verano that was on the showroom floor but I building Michael came up to me and my husband and asked us if he could help us. I was interested in the verano that was on the showroom floor but I really didn't need all the car had to offer,so michael took us to his office and started to explain the different options . I was very impress with the way he explained the options to me who didn't know alot about how things work. He took all my information that night and the next day he called me to let me know that I was approved. He told me to pick 2 colors that I would like, and he called me that evening and told me they had a Red one. He told me my car was comng from out of town. When the car came in and I went to pick it up Michael set in the car with me and went over everything about the car. He told me if I had any questions to call him anytime. Michael was a very good salesmen and I would send everyone who wants to buy a car to him. I am a very happy woman now with my new car. More

I had a wonderful experience. They helped me find a vehicle that I wanted in my price range & one that I will be happy with years from now. I have recommended my family & friends to Mr. Croom. vehicle that I wanted in my price range & one that I will be happy with years from now. I have recommended my family & friends to Mr. Croom. More