Crestmont Buick GMC
Beachwood, OH
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Service department had my vehicle for 7 days and put in zero effort In diagnosing my issue. For 7 days I was givin the run around and one excuse after another. When I was finally able to get ahold of someo zero effort In diagnosing my issue. For 7 days I was givin the run around and one excuse after another. When I was finally able to get ahold of someone. Day 7 was told there was nothing they could do. When I showed up to pick up my vehicle it was brought in covered in ice and snow from being outside and after further investigation it showed no signs of even been taken apart (I marked the bolts of some key components in question with a paint marker and there was no sign of removal) extremely disappointed and let down. More
The people I've dealt with at the dealership has been a really kind and thorough. Unfortunately, my GMC Sierra has way too many problems. really kind and thorough. Unfortunately, my GMC Sierra has way too many problems. More
I was completely satisfied with Yvonne Owens and the staff. Yvonne's knowledge of car leasing is outstanding, you can tell its her passion. Yvonne is very comical and made my husband and I laugh, which staff. Yvonne's knowledge of car leasing is outstanding, you can tell its her passion. Yvonne is very comical and made my husband and I laugh, which made us feel very comfortable. She followed up with me just to make sure I was enjoying my new vehicle and if I had any questions or concerns. She also stated that I could call her at any time with questions I may have down the road. I would highly recommend Yvonne to others, she will go over and beyond...you just can't find that nowadays. More

